Program Name: BCS

Course Code: MPU 3283

Course Name: Small Group Communication

Assignment: 1

Date of Submission: November 2021

Submitted By: Submitted To:

Student Name: Sakar Khatri Faculty Name: Mr. Gaurav Ojha
IUKL ID: Department: PO office
Semester: 1nd Semester
Intake: September 2021
1. Explain and elaborate different reasons for people joining a group with relevant examples
from your social and personal life. (10 marks)

 People join groups for a variety of reasons. Group is very important in every
aspect and steps of life. Small Group is one of the factors for prospective
development and growth. For example, students may have to take a certain
class they join functional groups simply by virtue of joining organizations and
accepting a specific job assignment that involves working with a designated
group of other people. People join group for achieving their goals and
objective which they cannot fulfill with induvial effort.People join group for
interpersonal relationship, friendship and mutual corporation.People join
group for generating new ideas and inspiration. (You are average of five
person you spend most time with). People join group for support, direction
and improvement.

• Why do people join groups

1) Learning:
 User groups provide a unique opportunity for people to learn from their peers. People join
group to enhance their knowledge, skills, and abilities. People join group for generating new
ideas and inspiration. (You are average of five person you spend most time with)

2) Humans are social beings

 Humans are highly social beings with a strong need for belonging. Without connecting to a
bigger group a person can feel lost, disconnected and alone. Loneliness is one of the very
unpleasant emotions a human can experience and because of that human always try to make
sure they are a part of a social group.

3) To project a certain identity:

 A person might join a group in order to project a certain social identity. For example, a person
can join a Golf club just to project the identity of being wealthy or well off. People might join
groups to associate themselves with the traits of its members.
4) To raise their own worth:

 A person might want to join a group that is described by others as elite just to gain the benefit
of raising their own worth. In such a case the person proudly displays his connection with the
group in order to let others see them in a different light. See How to improve your self worth

5) To be a part of something bigger:

 Humans can also join groups to be a part of a something bigger. In such a case the person might
join a group to feel better about themselves for being alone can make the person feel weak and
less worthy.

6) To gain a sense of purpose:

 A person can join a group to gain a sense of purpose in life. Because groups usually have a
common purpose the person who belongs to the group gets to feel that their life is meaningful.
See also Discovering Your Life's Purpose

7) To gain other social benefits:

 Some people join groups to gain some social benefits including connecting with other people,
improving their connections or boosting their careers.

8) Self-affiliation
 You want to associate with people with similar interest, ideas, passion, similar worldview and
lifestyle. People join group for interpersonal relationship, friendship and mutual corporation.

The need for affection, or appreciation, is basic to all humans. We all need to be
recognized and feel like we belong, but may have differing levels of expectations to
meet that need people join group.

9) Discuss (a) steps and (b) different strategies involved in problem solving through small
group communication with reference to Information and technology sector. (20 marks)

 Small group communication is defined as communication among a small group of people

who share a common purpose, who feel a sense of belonging to the group, and who exert
influence on one another. Small Group Communications (Group) itself is a problem as
there will be multiple views, ideas, words and it can be the main part for conflict. So here
are some steps and strategies how the small group solve the problems:
 a) STEPS

Step 1: Define the Problem

• What is the problem?

• How did you discover the problem?
• When did the problem start and how long has this problem been going on?
• Is there enough data available to contain the problem and prevent it from getting passed to the
next process step? If yes, contain the problem.

Step 2: Clarify the Problem

• What data is available or needed to help clarify, or fully understand the problem?
• Is it a top priority to resolve the problem at this point in time?
• Are additional resources required to clarify the problem? If yes, elevate the problem to your
leader to help locate the right resources and form a team.
• Consider a Lean Event (Do-it, Burst, RPI, Project).
• ∙Ensure the problem is contained and does not get passed to the next process step.

Step 3: Define the Goals

• What is your end goal or desired future state?

• What will you accomplish if you fix this problem?
• What is the desired timeline for solving this problem?

Step 4: Identify Root Cause of the Problem

• Identify possible causes of the problem.

• Prioritize possible root causes of the problem.
• What information or data is there to validate the root cause?

Step 5: Develop Action Plan

• Generate a list of actions required to address the root cause and prevent problem from getting
to others.
• Assign an owner and timeline to each action.
• Status actions to ensure completion.

Step 6: Execute Action Plan

• Implement action plan to address the root cause.

• Verify actions are completed.

Step 7: Evaluate the Results

• Monitor and Collect Data.

 • Did you meet your goals defined in step 3? If not, repeate th 8-Step Process.
• Were there any unforeseen consequences?
• If problem is resolved, remove activities that were added previously to contain the problem.

Step 8: Continuously Improve

• Look for additional opportunities to implement solution.

• Ensure problem will not come back and communicate lessons learned.
• If needed, repeat the 8-Step Problem Solving Process to drive further improvements.

Different Strategies

i. Make someone in charge.

 First, identify a “leader” for the meeting, which could be you or another employee. The most
important role is to be the final decision-maker. This will be the person responsible for selecting
the final idea and bringing the meeting to a close.

ii. Select the right team.

 You'll also want to make sure that the team you choose for the creative brainstorming is the
proper one. Don't just add folks for the sake of adding them—picking a meeting participant who
isn't familiar with the issue is a waste of time for both you and them.

iii. Mandate participation.

 Let your guests know ahead of time that you expect them to attend. A meeting's objective is to
share ideas, and if certain participants aren't sharing, the meeting's purpose is lost.

iv. Assign homework.

 You want every employee who attends to be prepared and have something to contribute, so
assign homework before the meeting. You may, for example, ask them to come up with one
possible solution to the problem or to bring some kind of research to the table.

v. Give people individual time to brainstorm.

 You can't make people come up with good ideas on the spur of the moment. Expecting a group
of people to come up with an excellent concept on their own is a prescription for failure.
Instead, offer your meeting attendees time to think about the problem on their own before the
meeting, so they arrive with a few ideas already in mind. Some issues will need to be addressed
right once, but if you can allow your participants a few days to think about it, do so.

vi. Set an agenda.

 Before the meeting begins, have your team leader create an agenda for the meeting. This could
be simple, such as outlining the order in which your attendees are going to speak, or more
detailed, such as offering a breakdown of the problem at hand. Send this out in advance so your
employees are more prepared for the meeting, and adhere to it so you make the most of your
meeting time and stay on course.
vii. Listen to all ideas.
 Last but not the least. If you want your employees to share more of their ideas, show that you
care about all of them. Listen to each employee idea thoughtfully, slowly, and respectfully, and
urge your other employees to do the same. Maintain this standard indefinitely because it
creates a more comfortable environment that fosters open dialogue. It may take some time for
it to take effect, but your staff will gradually feel more comfortable communicating their actual
feelings.