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    Alfryda Nabila Permatasari Aegyo
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    5 views25 pages

    WB 22

    Uploaded by

    Alfryda Nabila Permatasari Aegyo

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    of 25
    CHAPTER Evaluating System Effectiveness Chapter Outing Muliple-Choice Questions rerciss and Cases Anse f9 Mutifle-Choice Questions References 888 INTRODUCTION it be subjected 10.8 After a system has beer operational for some fol postimplementation review. A postimplementation reve can be used to determine how well the system eto be continued, whether it should be modi wo Meter. Seeond, the review can be used to evaluate the adequacy of ‘fom development proses wed to design and implement the syste. nih yh evaluation, sStem development stndards might be changed or system oe tSoment personnel might be provided with feedback on how fo improve the tasks they undertake. VALUATION PROCESS OVERVIEW OF THE EFI are maintained routinely by an organization. 4. Obtain ex ante values for measures. When audivors have identified the me tem Unless these ex ate values were collected prior to the implementation of the system, itcould be difficult to obtain them after the system is operation PTER 22 Evalusing System Enecivenees 893 W tunately, these have made some proutess, much obiain a thorough u res and the fa mand the qv fel whether users perceive the system 10 be both useful and tema affects their performance performance of the organiza ion with the syste : etwen satisfaction ond individu aipact To the extent users are mone : stip yh ystems ely Te havea greater effect on ther, Smal, i EVALUATING SYS} ‘HAPTER 2 wring Syne ENectveness 885 Me iso associated with software effectiveness. To assis auditors (0 make a jadgment about software etfectvenes, they should ‘Rmine fou attributes ofthe software used to support the system: 4. History of eat maintenance The bistory of program repair maintenance i cates the quality of progr’ logic, Recall that repair maintenance is ar- die out oootteet logic errs Extensive repair maintenance means inappro- rate sin, coding resting echaropies have bee used to pment the poem. 896 PARTY Eider pethaps the Systm Etectvenees 887 a rent usersmight have ed by a System, ‘we use 0 understand the world. One person's model of the sane & another person’. If the infor it produces be high, efor thatthe attributes of information qual jays “objective.” The ratings provided by users can vary depend 1 information represents the ways they conceive ths real herefore, if they obtain widespread ‘information produced by a system Uifferent perceptions of the world that the information, system is seeking to represent Rea. ema | “Fpesens vs sem emo EVALUATING PERCEIVED USEFULNESS he peret fet sis Yo use the for any interviews they con ‘uitors should be mind ofthe usefulness ofan Linfavorable effects on might view the systent thet job performance, tion system, the quality of users’ working ‘negatively even though it has the EVALUATING PERCEIVED EASE OF USE Formation sytem, |) Users peresie that itis easy for them to learn to operate the information ‘system, 2 Users peresive that cacy might not be a major concer in tobe elle, For example, be dealing wih wets who have extensive expeicce with sin lac sors of computer systems tothe one they ate evaluating. Where sh cond tions do nt ext, however, autor shoul! be mindful of the impact that users’ peteptions of computer sel-ficacy might hae onthe effectiveness of an infomation system. EVALUATING INFORMATION SYSTEM USE formation system is useful and that itis easy to use, sing th em ih ter (Dave. 198). amount of use that enight be help ditors could use the Following: database, 5. Number of reports generated, and 6, Size of chargeout costs for system ue. ‘Voluntary Avolany oe we ‘Actal — me: (nose) ean" "22 Evaluating System Eecivances 901 a rin fhe aye sem to sole probes They tent ved mph ber roblem Gineberg (1978) types of change (level er gion he nate ofthe system (Figure srppor is argument (Ginmerg 17S), Por Gould be careful herefore, no wo cole that a stem Ha pig pina eflesnens son he aft nut frequency of hae A raetion most likely users’ task accomp! ia system improves users’ quality of working li task accomplishment. For example, if a system allows users greater 0 is to use their abilities on the job, it might improve thet task aesomplsh . ee oo jshment might be nd wellte y+ pis 1. Namib of urits. ope, of defecive units eworkd ms, some manures of task accomplisiment thot audits 5, Number § Number ofsles made to od cstomets 8 904 PARTY Evidence Eva ‘among employees. In maay User perfomance 1 auditors ry 10 use these faciors to assess the impact ofan information| feof ts users, in ponses by persons to the same: example,a person who has had several jobs is likely to have a higher level of satisfaction Stith a particular job than a person who is employed (or the first time. The Time span for measurement also must be chosen. Employees wi to poe working cand 3 report @ high quality of ifthey fave high expectations of better things to come. The measures also must be pavable and nol sabjest to manipulation. Otherwise, responses could be bi- Jy intentionally by a particular person oF interest group to further their Saiecause of these problems. ofc approach auditors can adopt (o assess the quality of working If 0 Use surogate measures—tha i, measures that act ie aia , i = 906 PARTY Evidance| absenteeism can be measured by calclating the cost of wages and fits of replacement workers, the opportunity cost of profit lost durin placement proces, and the eost of the personnel department's ime i with the absenteeism. ‘The major disadvantage of using surrogate measures is ‘not always know why the ity of working life has been lov ‘aninformation system, What atibutes ofthe quality of wor affecied by the implementation of a system sill must be dete wise, if the quality of working life has heen lowered, there is little basis rent t0 the specific type of information system they are evs iments that have been developed for a batch general ledger system, for might not provide valid-and reliable measures of user salislaction support system. Although questions about usor satisfaction with ‘withthe former system. . uditots shoud note, also, thatthe distinetion between information system ‘and other measures ike perceived usefulness and perceived ease of formation sysiem is not clear-cut, Some of the items included in rumen for measuting information sytem satisfaction ae sii Taded in instruments fo measure perceived usefulness and per ‘use of an information sytem. When auditors evaluate the effec- eine an information sjiemthefefor, they need to be eteumspestebout the potential overlap between measures: es a , 908 PARTY Evi EVALUATING ORGANIZATIONAL IMPACT Evaluation Approach Rational goal model 22 Coating Sytem Etecveness 908 focus sais cone! thug information ‘is communiaen 910. PARTY Evidence Evaluation erupt ight ave ic meh cae aj ii different goals among di vary, and in some ease the goals might even cot ampi p of dono work vi might be more concerned with haw to reach » ‘the information system 1d cover and their Economie Effectiveness One particular type of elfeetiveness that management is likely to ask auitoes {6

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