CORE COMPETENCIES

* Self-motivated professional with over 10 years of management experience, proje

ct coordination, personnel & team development.
* Knowledgeable in customer/vendor relations, needs assessment, strategic planni
ng, and account management.
* Skilled in problem solving, time management, communication, comparative analys
is, and streamlining for operational efficiencies.
* Quick learner with an ability to easily grasp new ideas, concepts, methods and
technologies.
* Proficient in Microsoft Visual Studio 2008, SQL, C#, Microsoft Windows OS (XP,
Vista, 7) and MS Office Suite.

EDUCATION AND TECHNICAL TRAINING

>> Centriq Training | C# and ASP.NET Application Developer (Leawood, KS | Februa
ry 2010 to September 2010)
* Technical Competencies: C#, ASP.NET 2.0 & 3.5, ADO.NET, AJAX, LINQ, Visual Stu
dio 2008, SQL, SQL Server 2005, SSMSE 2005, Database Design, XHTML, and CSS 2.0.
* Professional IT Project Experience
- - Widgets and Gadgets: Created a secure application for managing students, cou
rses, and scheduling data.
- - Job Finder Project: Created a secure ASP.NET application for the purpose of
tracking job posting related information using C# and the .NET 3.5 framework.
The application tracks companies, job postings, contacts, and communication data
through the lifecycle of a job application. Built and scripted a SQL Server 20
05 database from scratch where all data was stored.This application uses various
aspects of ASP.NET including membership, directory security, data controls, e-m
ail functionality, image upload controls, and custom error handling. Managed al
l aspects of this project from creating the masterpage all the way through datab
ase and website deployment.
* Soft Skills Training: Customer Care & Effective Communication
* Certifications: Microsoft Certified Technology Specialist (MCTS) in 3.5.Net Fr
amework Applications
>> University of Kansas (Lawrence, KS | August 1997 to July 2001)
* Bachelors of Science in Business Administration and Accounting
* Business Emphasis in Finance and Non-Business Concentration in Psychology
* Member of Delta Sigma Pi Professional Fraternity, 1999-2000

PROFESSIONAL PROFILE
>> M&M Properties Management, Inc. | Mission, KS (Director of Operations | Janua
ry 2006 to July 2010)
* Specialized in Brand Management for a property management company with 26 hote
l properties across 10 states including the direction of central office activit
ies, field management, and management of the companys Regional & District Manage
rs.
* Analyzed internal processes and developed new procedures to achieve maximum op
erational efficiencies, which resulted in increased QA scores across the company
s portfolio. Created loss prevention auditing processes to decrease internal th
eft.
* Actively sought out and developed new Strategic-Partner / vendor relationships
by creating mutually beneficial relationships.
* As Project Manager for new openings have successfully opened 26 to date - orc
hestrated the setup of operation systems, working with vendors to order product
& schedule installation, and recruitment & training of personnel.
* Reviewed P&L statements and property revenue information, as well as occupancy
 data to detect trends and marketing opportunities.
* Coordinated Human Resources and Payroll activities including the creation of
the Companys Team Member Handbook, creating all job descriptions, and the setup
of an electronic HR/payroll administration system. Administrator for all the Co
mpanys ADP products, including HR/Benefits, Pay eXpert, and ezLaborManager. Add
itional responsibilities included managing the companys placement efforts from
needs evaluation to ad placement through hiring, orientation, and training.
* Responsible for the establishment, certification & administration of the brand
s first certified franchisee-operated Training Center.
* Provided Property Management System support to all properties as System Admini
strator for Remco NiteVision, electronic key systems (VingCard/Onity), and all o
ther front desk applications. Partnered with Avazpour Networking Services to de
velop the brands first complete, hosted front desk solution.
>> M&M Properties Management, Inc. | Mission, KS (Property Manager | June 2005 t
o January 2006)
* Responsible for the pre-opening coordination of the companys first hotel, a 12
0-unit property located in Kansas City, MO.
* As Property Manager, I managed a team of 4 to 6 individuals and oversaw all as
pects of the property customer relations, front desk, marketing, maintenance, h
ousekeeping, and security including recruiting, training & development, and cou
nseling.
* Additional responsibilities included revenue management, P&L review, expense c
ontrol, management of property payroll, and managing relationships with key vend
ors and accounts.

>> DC Martin, Inc. | Mission, KS (District Manager | January 2005 to June 2005)
>> DC Martin, Inc. | Mission, KS (Store Manager | February 2003 to January 2005)
* Primary responsibilities included supervision of four Gingiss/Savvi Formalwear
retail store locations and one warehouse location. Additional duties included
recruiting, scheduling and training of associates, and creating/maintaining of s
chool district partnerships.
* Coordinated special events such as company-sponsored fashion shows, bridal fai
r exhibits, and other community-related sponsorships. With well-trained team an
d a high customer satisfaction focus, same-event registrations increased by doub
le-digits over previous years.
* Expanded the companys direct marketing efforts to include e-mail promotional m
arketing and online wedding registry. Worked with national office to coordinate
direct mail advertising efforts.

>> Luxottica Retail Group | Overland Park, KS (Senior Store Manager | July 2001
to February 2003)
>> Luxottica Retail Group | Overland Park, KS (Store Manager | July 1998 to July
2001)
* Senior manager of three Sunglass Hut store locations with annual revenues tota
ling over $1 million in sales, for an internationally recognized leader in speci
alty retailing.
* Responsibilities included the direct supervision of up to 15 associates, retai
l sales, and total compliance of district and corporate objectives. Under my man
agement, both locations experienced double-digit sales increases through improve
d recruiting, training, customer service, operational efficiency, and loss preve
ntion.

KEY ACCOMPLISHMENTS
>> M&M Properties Management |Selected to Value Place Strategic-Partners Advisor
y Council, Technology Committee (2007, 2008, 2009, and 2010)
>> DC Martin, Inc. | Top Performing Store Location & Highest Same-Store Increase
, Olathe (KS) 2003
>> Luxottica Retail Group
* Platinum Customer Service Award - November 1999
* Presidents Club Member - Summer 2000
* Hot 50 Sales Associates - July 2001