19-4-2022 EVIDENCIA 5:

WORKSHOP
?USING VERBS
TO BUILD
CUSTOMER
SATISFACTION
TOOLS?
HEIDY SIERRA QUINTERO

TECNOLOGO EN GESTION LOGISTICA

INGLES
 Evidencia 5: Workshop ?Using verbs to build customer satisfaction tools?

• Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la

cual se encuentra en el documento descargable asociado a esta evidencia.

• Realizar un informe utilizando verbos regulares e irregulares en pasado y presente

con un mínimo de 150 palabras y máximo 300 palabras que explique el resultado
de la encuesta de satisfacción al cliente analizado.

Para el desarrollo de este informe puede usar la herramienta ofimática de su

preferencia.

• Enviar el archivo en formato .doc o .pdf. mediante el enlace dispuesto en la

plataforma de aprendizaje

ANALYSIS OF THE CUSTOMER SATISFACTION SURVEY

At the time of applying the comprehensive management policy, revolving around the
continuous improvement of processes, as well as satisfying the needs of different
users, to measure it, statistical methods are applied and the appropriate
mechanisms can be established to establish contact . For which, the satisfaction
survey of the clients in the development of the celebration of the carnivals, in the city
of Barranquilla, was carried out according to the established parameters.

RESULTS:
That the people surveyed had good satisfaction, were comfortable with the products
and had opinions about new flavors, denoting a good job.

The satisfaction survey helps us to measure ourselves, to apply improvements, to

know what opinion our clients have of us, as well as to help us make decisions.

These are the main objectives of a satisfaction survey:

• accuracy in what is needed to know.

• Know what customers say.

• Know the nice points.

• Understand the needs of customers.