GREGORY PARKER

4617 Northwest 29th Street

Oklahoma City, OK 73127
405-822-0093
gpf88ace@westpost.net
-------------------------------------------------------------
COMBINING HR GENERALIST & ADMINISTRATIVE SKILLS WITH PHR TRAINING & DEGREE
HUMAN RESOURCES * ADMINISTRATIVE SUPPORT * GENERALIST CONCERNS
Human resources specialist with five-plus years of experience in human resources
generalist and assistant roles within both corporate and Professional Employee
Organizations (PEOs). Served the human resources needs of 800+ employees, handli
ng everything from policy design to recruitment, personnel administration, benef
its, training, and compliance. Regarded as an expert resource for management in
advising on regulatory, legal, and employee relations matters. Adept in technolo
gy deployment and HRIS administration. Recently completed a PHR prep program in
anticipation of sitting for the PHR in the near future, complementing bachelor's
degree with coursework in human resources.
-------------------------------------------------------------
CORE SKILLS
* Recruitment & Selection
* Benefits Administration
* New-Hire On-Boarding
* Payroll Processing
* Regulatory Compliance
* Management Counsel
* Employee Relations
* Claims Handling
* Company Tours & Orientations
* HRIS & E-Verify Systems
* Training & Development
* Performance Analysis
-------------------------------------------------------------
HUMAN RESOURCES EXPERIENCE
Engaged in a team leadership and training role with Papa John's after relocating
to Oklahoma City to care for an ill family member. As a driver manager, perform
ed hands-on customer service duties in addition to serving as the 'go-to' resour
ce for associates with process, procedure, and human resources concerns, despite
not holding an official HR designation/title. 2009-2010
Terra Firma, Denver, Colorado
Account Manager * 2005-2009
Served as a Human Resources Generalist Consultant for this PEO which provided on
-demand HR assistance to small and midsized organizations seeking to outsource t
heir entire HR function. Provided dedicated generalist support to 43 clients wit
h a total of 800 employees, working with clients throughout the transition from
in-house to outsourced human resources. Designated as the on-call HR representat
ive for this large pool of associates, fielding queries on anything from recruit
ment to performance management, benefits, compliance, and more.
* Performed total on-boarding and benefits orientations for clients and employee
s, collecting all necessary employment documentation and explaining health, dent
al, vision, 401(k), and flexible spending plans benefits.
* Hosted informal Q&A sessions, serving as an available resource for clients' em
ployees, not only as a way to provide excellent human resources support, but as
a mechanism to build client satisfaction and retention.
* Educated clients on HR compliance related to recruitment, screening, interview
ing, selection, and performance management, often providing senior-level leaders
with first-time knowledge of appropriate HR practices.
* Played a key role in developing legally compliant processes and policies, work
ing in tandem with business owners and senior management to establish sound huma
n resources infrastructures and related systems.
* Earned the respect of a diverse client base-despite being young in the eyes of
many clients-by demonstrating subject matter expertise, handling sensitive matt
ers professionally, and driving positive outcomes to suits and claims.
Volunteers of America, Denver, Colorado
HR/Payroll Administrator * 2005
Performed new-hire orientations, ensuring all employment documentation was accur
ate and complete, and employee was made aware of all applicable benefits program
s and elections. Maintained the HRIS database for 200 employees statewide, perfo
rming frequent updates to provide on-demand access to accurate data. Processed b
iweekly payroll in concert with a payroll clerk.
* Supported the creation of an up-do-date and efficient HR environment, not only
performing administrative support functions but also acting as a resource for a
ssociates with employment-related concerns.
Aon Innovative Solutions, Golden, Colorado
Human Resources Analyst * 2003-2004
Hand selected by the Vice President of Human Resources to be mentored for a huma
n resources role-after showing a self-starter initiative and willingness to lear
n anything related to HR-despite joining the company to work in a call center en
vironment. Assisted with recruitment, candidate screening and testing, performan
ce data analysis, and HRIS administration.
* Supported the constant staffing needs of a 500-person call center, facilitatin
g candidate screening by setting up potential employees on the computer-based te
sting program, monitoring progress, and conducting basic interviews.
* Performed analysis of retention metrics to identify continuous improvement opp
ortunities, working with the HRIS to select data, run reports, and perform queri
es in an effort to improve staffing and retention strategies.
-------------------------------------------------------------
ADDITIONAL EXPERIENCE
Papa John's, Oklahoma City, Oklahoma
Driver Manager * 2009-2010
Fast-track promoted-asked to accept store management role but declined due to de
sire to return to purely human resources role in the short term-to driver manage
r role, and held responsibility for on-boarding, training, and overseeing the pe
rformance of 20 team members. Served as a 'go-to' resource for all members of st
aff, mentoring peers on customer service, proprietary processes, internal system
s, and compliance with standard operating procedures.
* Facilitated new-hire orientations and ongoing training initiatives, working wi
th drivers throughout their time with the company to educate on best practices i
n the full customer service lifecycle from initial order through delivery.
-------------------------------------------------------------
EDUCATION & TRAINING
Regis University, Denver, Colorado
Bachelor of Science in Business Administration * 2003
- Completed human resources coursework, studying diversity in the workplace, per
sonnel issues, and promotion concerns -
Colorado State University, Denver, Colorado
PHR/SPHR Certificate Prep: SHRM Learning System * 2008