Nicole Smith

21 Fairwood
Pleasant Ridge, MI 48069
Cell: 248-884-4453
E-Mail: ns10690ba@westpost.net
Professional Summary
Seeking a position as a valued member of your team that utilizes my achievements
, skills and energy.
Areas of Expertise
Recruitment/Staffing
Training and development
Proficiency with Microsoft Office Suite and web-based reporting tools
Experience using various HRIS systems
Account maintenance
Procedure and process review and development
Complex problem solving skills
Interviewing experience
Employee coaching
Press release writing
Social media marketing
Hiring/Firing
Recruiting
Work Experience
January 2010 to Current
Beauty By Rx Birmingham, MI
Assistant Manager / Business Development
Over saw the day to day operations of the business.
Managed staff schedules, compensation and job responsibilities.
Implemented weekly training sessions for staff on new products and product knowl
edge.
Structured a HR process for the spa.
Conducted interview and employee reviews.
Designed a business to business program with our Birmingham neighbors.
Developed and executed marketing programs and general business solutions resulti
ng in increased company exposure, customer traffic, and sales.
Calculated, prepared, and issued bills, invoices and account statements accordin
g to established procedures.
Matched purchase orders with invoices and recorded the necessary information. Re
ceived, recorded, and banked cash, checks, and vouchers as well as reconciled re
cords of bank transactions.
Communicated with customers, employees and other individuals to answer questions
and explain information.
September 2007 to November 2008
GHAFARI Dearborn, MI
Human Resource Coordinator
Work with department managers to ensure we are properly staffed for upcoming pro
jects.
Recruit, phone screen, interview, and perform background and referral checks for
potential candidates.
Perform New Hire orientation.
Coordinate with necessary departments to ensure new employee is set up with appr
opriate office equipment, supplies, employee badge and cell phone.
Ensure legal compliance.
Consult with employees regarding employee relations issues.
Assist with Corporate communications.
Provide support with Six Sigma and Quality processes initiatives.
Plan, schedule & track training for employees.
Maintain personal information for employees.
Obtain necessary immigration approval for our employees traveling overseas and p
rocessing of paperwork.
Ensuring passports are current for our employees that travel frequently.
Tracking of licenses and registrations for our Engineers and Architects.
Ensure department Managers calendars are up to date.
October 2006 to August 2007
ELI (Engineering Laboratories Inc. Sterling Heights, MI
Human Resource Administrator
Worked with our main client, GM, on filling their open positions.
Recruited, performed interviews, referral checks and background checks on potent
ial candidates.
Coordinated new hire orientation with new employees to review benefit informatio
n, tax forms, company cell phone usage, expense reports and time keeping.
Maintained personal information for employees.
Performed on site client visits to ensure client satisfaction.
November 2004 to October 2006
Regus Global Work Places Troy, MI
Operations Manager
Oversaw the daily operations and activities of the center.
Held monthly sales meetings with other Operations Managers to discuss ways to in
crease sales and revenue.
Manage Regus Staff.
Provide customer care for over 100 clients at the center.
Performed Human Resources duties such as hiring, new hire orientation, employee
reviews, training, terminations and disciplinary actions if need be.
Maintained employee time keeping, benefits and personal information.
Run monthly office reports.
August 2000 to November 2004
Flagstar Bank Troy, MI
Home Lending Sales & Support
*Coordinated with Flagstar Bank's team to hire new managers for new and existing
Loan Centers.
Traveled the continental United States to train new sales agents, as well as pro
vide additional training to experienced sales staff.
Supervised opening of new Loan Centers after training was complete.
Obtained quotes for new office equipment from vendors.
Managed Vendor accounts.
Provided customer care to over 50 Loan Centers.
Approved ad slicks, business cards & announcements for our Loan Centers.
Oversaw quarterly New Hire Training at Flagstar Bank's corporate office in Troy,
MI.
Developed procedure for Loan Center closing, including terminating existing empl
oyees.
Education
2000 Oakland University Rochester, Michigan
Bachelors Degree HRM & Psychology
Professional Affiliations
Birmingham / Bloomfield Chamber of Commerce
Junior League of Birmingham
During my gap of employment from 2008-2010 I was actively searching for work. I
utilized this time to take the Michigan State Real Estate Exam and passed my fi
rst try after taking a 1 week crash course. I also worked odd jobs for family m
embers and can obtain letters of references.