User friendliness is provided in the application with various controls provided by the system’s rich

user interface. ➢ The systems make the overall project management much easier and flexible. ➢
This news call center management system is a web based application which can be assessed over a
corporate intranet. ➢ The user information can be stored in a centralized database which can be
maintained by the system. ➢ This can give good security for the user information because data is
not stored on a client machine. ➢ Authentication is provided for this application only registered
users can have access. ➢ There is no risk of data mismanagement at any level while the project is
underway. ➢ The automated system will provide to customer reliable services. ➢ The speed and
accuracy of this system will improve much more.