Candidate CV

Name Argie Ferrer

Current position Business Analyst

Years of professional experience 10 years

Availability Est. 30 days

TECHNICAL SKILLS:
● Salesforce
● MS Excel (Formula, Basic VBA, Pivot)
● Value Stream Mapping (MS Visio)
● Process Mapping (MS Visio, Bizagi)
● Forms Digitization (DocuSign, Adobe Pro DC)
● Reporting and Documentation (MS Word, PowerPoint)
● Queue Management (Automatic Work Distributor (AWD) app)
● QlikView
● Can effectively work independently or with a team
● Effectively collaborate with stakeholders & project squad
● Process improvement (Automated Work Distributor, RPA, Intake Tool, Alteryx, DocuSign,
Outlook, SharePoint)

PROFESSIONAL EXPERIENCE:

Business Analyst
Manulife Business Processing Services
July 2017 - Present

● Collaborate with onshore and/or offshore stakeholders; schedule meetings as needed.

● Proactively communicate project updates to stakeholders.
● Collaborate with onshore and/or offshore project teams; schedule meetings as needed.
● Gather, validate, and analyze data.
● Elicit and document requirements.
● Identify business needs/problems & identify potential solutions.
● Assist the business in making sound decisions.
● Design current and future state process map and VSM.
● Enhance or create new forms layout and content and transform into fillable/digitize form
● through Adobe Pro or DocuSign.
● Create test scripts and execute User Acceptance Testing.
● Create or modify Process Documentation through Ondex and ManuKNOW
 ● Solutions evaluation
● Support production during warranty and ensure documentation & resolution of any
issue
● Act as liaison between the Business Unit and other MBPS teams.
● Create a training plan, training material, and facilitate training.

Canadian Group Benefits (CGB) Underwriting Analyst

Manulife Business Processing Services
September 2013 - July 2017

● Gather all necessary data from different sources and tools

● Review and analyze all the data gathered from the previous renewals and current data
from different sources then transform it to a format that will show required values
necessary for making sound decisions for the client’s renewal.
● Review client’s insurance plan design and update as necessary
● Ensure accurate and complete documentation of all information of the renewal including
any unique handling or issues encountered during the analysis
● Collaborate with key stakeholders like the underwriter and other departments to resolve
underwriting issues and/or gather further information
● Audit UW Support Analyst completed Plan Design document and AURA.
● Create a file that will aid the underwriters to explain premium analysis and proposed
changes with the client
● Identify processes that can be subject to improvement and assist or initiate the
development and deployment of the change.
● Support and assist with any related underwriting inquiries on the client’s renewal

CGB Dental Claims Adjudicator

Manulife Business Processing Services
December 2011 - November 2011

● Evaluate and approve or decline claims submissions in accordance with policy coverage
and procedures.
● Accurately update legacy systems with the appropriate codes and information.
● Collaborate with Customer Service Agents to resolve escalated transactions & complete
ad hoc requests
● Support Quality Checking (First Pass) of another team’s completed transactions.
Human Resource Training Department Assistant
National Grid Corporation of the Philippines
May 2011 - November 2011

● Prepare training materials, equipment, tools, venue reservation, and food

concessionaire.
● Oversee training and ensure quick resolution of any issue during the program.

EDUCATION:

2011 BS Business Administration Major in Banking & Finance

New Era University