JOB DESCRIPTION

Job title Intern - Inside Sales & Customer Support

Department Coverage
Reporting to Team Leader - Inside sales and Customer service
Location Online Internship

Roles and Responsibilities:

• Research and generate lists of potential customers
• Create and Provide input on customer briefs, presentations, and sales literature
• Help develop client relationships and retain existing accounts
• Assist in evaluating new sponsorship opportunities
• Learn and apply sales techniques
• Maintain sales records
• Conduct Demos on regular basis
Customer support:
• Extend support to clients during the onboarding process.
• Regular calls to existing clients to proactively service them and attend to their needs.
• Address any queries of clients relating to transaction processing by internally coordinating with
the relevant departments and calling back the client with resolution.
• Systematic documentation of customer logs, turn-around time, complaint resolution, etc.

STAKEHOLDER MANAGEMENT

Key Internal Relationships:

• Relationship Managers
• IT Division

Key External Relationships:

• Clients
• Referral partners

SKILLS/COMPETENCY REQUIREMENTS
• Sound understanding of sales management and sales process.
• Good listening and conflict-resolution skills.
• Excellent verbal and written communications skills with customer friendly attitude.
• Ability to negotiate deals.
• Working knowledge of trade finance products.

JD: Intern - Inside Sales & Customer Support