aqfaerr ta UG) union Bank Operations Department, Central Office World Trade Centre, The Arcade Tower 4, 2nd Floor, Cuffe Parade, Mumbai-400 005 ke. 17:2021 25-05-2024 ‘To all Branches/Service Branches/Offices Attempted Cheque Fraud-Beneficiary "M/S RAMANAND MULTISTATE CO-OP CREDIT SOCY. LTD.’ 1. We are in receipt of a communication from Centralized Back Office (CBO), Western ‘Grid, Mumbal wherein it has been informed that some unscrupulous elements have ‘made an attempt to defraud the bank by presenting a forged cheque in inward clearing, 2. The modus operandi of the attempted fraud is as follows 2.1 A cheque of Rs. 10,50,00,000/- was presented in inward clearing by RBL Bank Lic {favouring "A/S Ramanand Multistate Co-op Credit Society Ltd”. 2.2 Looking atthe high value of transaction, Centralized Back offic officials called up ‘the base branch and customer to obtain confirmation regarding authenticity of cheque. 2.3 The drawer informed the branch that they have not fsued any such cheque and. concequently cheque was returned. 3. Branches are advised to exercise caution in case they receive any cheque in favour of "WS —RAMANAND MULTISTATE CO-OP CREDIT SOCY. LTD” for Payment/RTGS/NEFT/Inter-SOL Transter/Clearing. 4, Although the fraud was averted cue to alertness of CBO branch officials, however the surging trend warrants extra caution on the part of field functioneries. Branches are advised to take precautionary measures as furnished below to prevent such instances Of fraud/attempted frauds: 41, Incase of cheques offs 7.00 lakhs and above, generate a ist of cheques lodged ‘in clearing (Use Option 15 in Query) every day and contact the customer for ‘obtaining confirmation. It has been observed that branches are not adhering to this guideline strictly which fs leading to many frauds ‘4.2. Branches are advised to replace the old cheque books of the customer with cheque books having Alpha Numeric Random Number. 4.3, Branches are advised to update the latest Mobile Numbers in accounts of the ‘customers and register them for SMS alerts. It should also be ensured that KYC In the accounts ts periodically updated4.4. There is @ need to exercise extra caution whenever a cheque is received for Inter SOL transfers/NEFT/RTGS/Other SOL's NEFT or RTGS. Branches are advised to ensure to contact base branch and/or customer before passing of cheque. A. Branches should strictly adhere to guidelines on passing of cheques recelved for transfer/cash payments/clearng including verification of CTS security features, signatures and mandate in the account. 5. All Branches/Service Branches are advised to exercise caution and ensure strict ompltance with all laid down precautionary measures. Fumished below are the details of circulars issued from time to time: | Cieutar Ne [ Date So a | eshold Limit for enquiring with the customer eee guia chequet of 5200 ats “Standard operating Procedire for passing by the Branches and Service Branches " Verification of cheques by Base branch presented in (01052-2017 | 19.12.2017 | ciearng at various centres to avoid frauds leocon occa (eS = (0200-2018 16.01.2018 | Replacing cheques without Random Number [ooo TramedTate replacement of cheques without Random | | Number and Verification of cheques presented in vam ao | 05.01.2019 |g avr arb Bs rch ooo | frauds ies (01824-2020 | 03.01.2020 | increasing Trend in Cheque Related Frauds Replacement of OW Cheques with new cheques with | Alpha Numeric Number ‘Replacement of old cheques with new Cheques having additional security features Fraudulent transactions tirough Tratroments other (02273-2020 | 22.10.2020 | than cheques/Ferms used- Need for compliance of steet guidelines (02046-2020 28.04.2020 02258-2020 | 14.10.2020 cea | 71 ao | narod Cee as trance | To, [Replacement of Old cheques with New Cheques | 05430-2021 | 04.01.2025 | hgving additional security features 4 | = Phasing out the usages of old cheques in) ssn | 2.05200 |e ed Ey | 1 Chigf Operations Oficar is