Strategy & Business Planning /Operations Manager / Implementation Manager/

Product Management / Process Analyst / Metric's Development & Adoption /

Strategic business planner and operations manager with proven history of providi
ng measurable structure and process across the enterprise with a focus on contin
uous improvement leadership that directly contributed to the bottom line.
Extensive cross-functional program management expertise with proven success in p
roviding organizational structure and project management, business case developm
ent, demand prioritization, technology deployment and process governance. Succes
s leading complex enterprise-wide initiatives through stakeholder collaboration,
resource optimization, data mining, cost controls, process improvements, confli
ct mediation, transparent metrics and effective communication.
RELEVANT SKILLS
Business Planning Specialist
* Analyzed complex business problems and provided solutions with a focus on auto
mated systems.
* Provided technical expertise in identifying, evaluating and developing systems
and procedures that are cost effective and meet user requirements.
* Developed tools and reports for Senior Management used to run organization and
provide analysis of specific areas of business.
* Lead cross-functional linked teams to address and resolve business or system i
ssues.
* Developed and maintained multi-level resource allocation and deployment view o
f 700+ global development workforce which was reviewed with Senior Management on
a monthly basis. This workforce management tool is used to manage staffing leve
ls, span of control and future capacity forecasts.
* Created development Capital R&D Forecast predictor which included available de
velopment capacity, cost per development location and resource types. This tool
aided Senior Management with creation of quarterly forecasts and helped drive ac
hievement of $10M Cap R&D budget.
* Authored high level requirements document which highlighted changes that would
improve an existing application/tool used by customers to plan SW upgrades.
* Monitored deployment and cost of Contingent Labor within multi-location develo
pment centers which allowed Senior Management to maximize salary budget gap and
focus temporary resources on projects that provided the organization with the be
st return on investment.
Manager, Business Development
* Charged with the creation and implementation of the TriZetto corporate Capital
Review Board and associated processes.
* Created Capital Governance Policy which was adopted enterprise-wide.
* Provided strict management of capital dollars related to Research & Developmen
t as well as Physical Plant & Equipment capital requests which drove alignment t
o annual $30M capital budget.
* Contributed to annual corporate business planning process with focus on future
capital spending.
* Created multi-level Capital Asset Request form which provided Senior Managemen
t with business narrative, projected 4-year ROI for new assets, present value fa
ctor and equipment cost quote.
* Structured process to maximize visibility and eliminate rouge expenditures whi
ch had a direct and positive effect on the bottom line.
* Created Capital Share-Point which allowed Senior Management the flexibility to
review or reference all capital request off-hours and remotely but also forced
a standard location for all capital requests.
* Included regulatory compliance of all SFAS86 standards as well as participatio
n in annual corporate audits
Manager, System & Software Development
* Reported directly to the Chief Technology Officer and managed all CTO special
projects.
* Reviewed and provided position papers to CTO on diverse topics including Outso
urcing Options & Benefits and Technology Products & Integration.
* Managed the Development side of capitalization requests and budget within SFAS
86 standards
* Supported and implemented the CTO Technology plan
* Added value to Cigna/TriZetto NetworX $30M+ deal by participation in sale meet
ings and development of workflow processes which added to the customers understa
nding of how our product would solve their business issues.
* Development metrics to drive multi-location development centers towards unifie
d SDLC processes which resulted in actionable metric that Senior Management used
to run the business
* Developed metrics used to run the development unit and rolled up to the quarte
rly board reports.
Manager of Operations
* Tasked with the recruiting, training, and on-going management of sales, design
, development, implementation and support professionals supporting the launch of
ClaimsExchange product which seamlessly connected health insurance companies, t
hird party administrators, self-insured employers to a vast network of PPO's for
the purpose of routing and re-pricing claims electronically.
* Annually processed in excess of 10M claim transactions.
* Responsible for overall customer relationships and satisfaction with focus on
consistent demonstration of value, ROI, billing and revenue generation.
* Coordinated planning and design with early adopters
* Created implementation process for both Payers and PPO's which streamlined imp
lementation times and increased revenue streams.
* Managed hardware deployment in multiple datacenter locations as well as multip
le connection methodologies.
* Developed and maintained all sales and marketing collateral and actively parti
cipated in all Sales as SME.
* Managed multi-disciplined resources located in several TriZetto locations as w
ell as remote resources.
* Product was profitable with three years generating a new sustainable multi-mil
lion dollar revenue stream.
* Member of TriZetto Corporate Incident Team and tasked as first responder to al
l enterprise-wide outages and service interruptions.
Product Manager
* Charged with leading the integration and relationship management of an offshor
e 3rd Party Technology partner related to an internal emerging market technology
report writer product.
* Developed and implemented new processes related to best practices when integra
ting a 3rd Party product to our core applications.
* Successfully lead development and branding of the DataPiction product.
* Renegotiated vendor contract and saved organization 25% in future royalty paym
ents costs due to enforcement of Service Level Agreement.
* Concurrent with Product Management role, was made responsible for the developm
ent and successful implementation of Y2K upgrade for internal applications acros
s entire organization.
Customer Support
* Provided advance problem solving, analysis and support for the RIMS QicLink pr
oduct.
* Supported specific external customers and acted as escalation point for peers.
* Built and maintained strong customer relations and partnerships.
* Maintained 24x7 on-call support pager and participated in annual customer conf
erences.
* Supported internal customer's questions and participated as application expert
in the sales lifecycle.
* 6 years in Customer Support resulted in 4 promotions beginning as Support Anal
yst and continuing to, Senior Analyst, Production Support and Support Technologi
st.
EMPLOYMENT HISTORY
THE TRIZETTO GROUP, Inc. Naperville, IL
10/1994 - Present
A $550 million +, NASDAQ information technology company, totally devoted to the
healthcare industry. Employs more than 1,700 global employees and services more
than 40% of the insured population of the United States. The TriZetto Group is
a wholly owned subsidiary of Apex.
Business Planning Specialist - Development Management Office
01/2009-Present
Manager Business Development - Corporate Business Planning Team
03/2007-01/2009
Manager Systems & Software Development - Office of the CTO
03/2006-03/2007 Manager Implementations - ClaimsExchange Team
03/1999-03/2006 Customer Support - An
alyst, Senior, Production Support and Technologist 10
/1994-03/1999
UNUM PROVIDENT INSURANCE COMPANY Chicago, IL
1991 - 1994
A Fortune 500 Company and market leader in disability, group life, long term car
e and voluntary benefits.
Long Term Disability Analyst - Long-Term Disability Unit
CIGNA INSURANCE COMPANY Chicago, IL
1988 -1991
International provider of healthcare and related benefits including healthcare s
ervices
Short Term Disability Analyst - Short-Term Disability Unit
UNITED STATES AIR FORCE
1984 - 1988
Global aero-provider of American personnel, resources and ordinance.
Security Police - Honorably Discharged - Rank E-4
EDUCATION: UNIVERSITY OF MONTANA, Missoula, Montana
Attended