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CURRICULUM VITAE

Surendran A/L Letchmaiaihroo

Contact Info

Address : No 10,Jalan USJ 11/3C,

UEP Subang Jaya
47600 Subang Jaya,
Selangor Darul Ehsan.

Mobile No. : +6011-3700 5787

Email : renraffael@gmail.com

Personal Particulars

Age : 26 years
Date of Birth : 18th June 1990
Nationality : Malaysian
Gender : Male
Marital Status : Single

Educational Background

Highest Education

Level : Primary/Secondary School/SPM/"O" Level

Grade : 5A's/3B's/2C's
Field of Study : Science
Major : Science
Institute / University : Sek Menegah Kebangsaan Pasir Pinji
Located In : Malaysia
Graduation Date : December 2007
Employment History

1. Company Name : HSBC Electronic Data Proccessing

Position Held : Line Manager (Team Leader)

Position Level : Fresh/Entry Level
Specialization : Credit Card Transaction
Monthly Salary : MYR 3550

Date Joined : Oct 2010

Date Left : Feb 2016

Job Scope :
a) Escalate Cases To Respective Department
b) Monitor Service Level & Manage Team AHT
c) Provide Solution In To Complicated Cases Correctly
d) Assist Team Members On Latest Updates/Team Work Progress

2. Company Name : Maxis Mobile Sdn Bhd

Position Held : Customer Careline/Team Leader

Position Level : Fresh/Entry Level
Specialization : Postpaid Billing/Sales/Team Management
Monthly Salary : MYR 2500

Date Joined : June 2008

Date Left : Sept 2010

Job Scope :
a) Control Inbound/Outbound Calls
b) Handle Customers Enquiries/Request/Complaint
c) Manage Team AHT & Call Queues
d) Conduct Cross-Sell/Up-Sell (Sales)
Languages : Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
Bahasa Malaysia 10 10
Tamil 6 0
English 10 10

Additional Info

Availability : Immediately

Miscellaneous

Expected Monthly Salary : MYR 4000 (Negotiable)

Willing to Travel : Yes
Willing to Relocate : Will Consider
Possess Own Transport : Yes

References

Name : Mr.Siva Ganasen

Telephone No. : +6017-3000 782
Position : Line Manager (HSBC)

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