N: Hi, May I help you?

H: I would like to ask for a refund. My company ordered 100 T-shirts but the color is wrong

N: Can I ask for the bill?

H: Yes, here it is. I’ve just bought it 2 days ago.

N: Can I ask for some information?

H: Yes, of court

N: What’s your name?

H: My name is Hung Nguyen

N: OK, and what is your company name?

H: it is Mitek Viet Nam.

N: can I ask for your company address?

H: here is my card visit, you can see the address and my phone number on that.

N: Oh, thank you. Your issue is that the product is different from your order, it is our mistake, I am sorry
for that. But I am wondering if you can give us some more days to double-check if we can supply the
correct T-shirt to you?

H: Hmm, how long can I have your answer?

N: It will take 2 days to confirm

H: OK, so who is the main contact for this.

N: It’s me, my name is Ngọc. I’m a manager. Here is my mobile number: 0969918431, you can contact
me through. If you need more information about the refund T-shirt. Here is my email:
bichngoc@gmail.com