Republic of the Philippines

METROPOLITAN NAGA WATER DISTRICT

40 J. Miranda Avenue, Naga City

OFFICE OF THE ASSISTANT GENERAL MANAGER FOR ADMINISTRATION AND FINANCE

COMMERCIAL SERVICES DEPARTMENT
CUSTOMER SERVICES DIVISION
New Service Connection/Investigation Section

MONTHLY ACCOMPLISHMENT REPORT (MAR)

for the month of December 2020

Major Final Outputs (MFOs)/ Success Indicators

Actual Accomplishment
KRAs / PAPs (Targets + Measures Indicators)
SUPPORT TO OPERATION (STO)

New/Water Sources for MNWD Service Area

Assigned one hundred eighty five (185) NWSCA for

Assigns New Water Service Connection Assigns NWSCA for verification and assignment of appropriate
verification and assignment of appropriate account number
Application (NWSCA) for verification account number within one (1) day upon receipt
within one (1) day upon receipt

Inspection and assignment of account number Inspects and assigns appropriate account number to 100% of New
of New Water Service Connection Application Water Service Connection Application (NWSCA) within three (3) None for this month
(NWSCA) working days upon receipt

Customer Satisfaction
Assigns various Assignment Implementation
Assigns various AIOs for evaluation and/or verification within the one Assigned 336 various AIOs for evaluation and/or
Orders (AIOs) for evaluation and/or
(1) day upon receipt verification within the one (1) day upon receipt
verification

Reviewing/Checking of action taken to various Reviews/checks action taken to various AIOs within one (1) day upon Reviewed/checked action taken to 336 various AIOs within
AIOs receipt of accomplished AIOs one (1) day upon receipt of accomplished AIOs

Evaluated 100% of two (2) customer requests, complaint

Attendance/action on various customers' Evaluates 100% of various customers requests, complaints and queries
and querie within two (2) working days upon receipt of
complaints, requests and queries within three (3) working days upon receipt of AIO's
AIO's

Investigates 100% of reported Illegal Connections within three (3) Investigated100% of six (6) reported Illegal Connections
Prompt action on reported illegal connections
working days upon receipt of report within two (2) working-days upon receipt of report

Prepare and submitted 100% of 3/3 investigation/narrative

Preparation & submission of
Investigation/Narrative Report on Illegal
Connections
Prepares and submits 100% of investigation/narrative report of
report of accounts with confirmed illegal connections
accounts with confirmed illegal connections within four (4) working
within four (4) working days upon the conduct of
days upon the conduct of verification
verification

Prepares and submits 100% of Monthly Report Illegal

Preparation & submission of Monthly Report Prepares and submits 100% of Monthly Report on Illegal Connection
Connection for the month of November last December 4,
on Illegal Connection within five (5) working days of the ensuing month
2020, four (4) working-days of the ensuing month.

GENERAL ADMINISTRATION AND SUPPORT SERVICES (GASS)

Preparation and submission of Daily Prepares and submits 100% of Daily Accomplishment Report (DAR) on Prepared and submitted 100% of four (4) Daily
Accomplishment Reports the following day Accomplishment Reports (DAR) within the day

Prepared and submitted Monthy Accomplishment Report

Preparation & Submission of Monthly Prepares and submits Monthy Accomplishment Report (MAR) within
(MAR) for the period of november 2020, last December 2,
Accomplishment Report (MAR) five (5) working days of the ensuing month
2020, two (2) working days of the ensuing month

Liquidation of Cash Advance (CA) Liquidates 100% of cash advance within the prescribed period None for this month

Preparation & submission of Department's Prepares and submits Department's minutes of meetings within three
None for this month
Minutes of Meetings (3) working days upon the conduct of meeting

Prepared by: Noted by:

TEEJAY ALTAIR A. TORMES RICARDO B. FELIX III

Utilities/Customer Service Officer A Division Manager A
Monday, January 4, 2021
OGMF36, Rev.00, Aug.5, 2019