1.

Gender:
1. Male
2. Female
2.Age:

1. Up to 15 years
2. 16 – 25 years
3. 26 – 35 years
4. 36 – 45 years
5. above 46 years

3.Occupation:

1. Student
2. Service
3. Professional
4. Home maker
5. Unemployed

4.Monthly Family Income:

1. below 15000 INR

2. 15001 to 30000 INR
3. 30001 to 45000 INR
4. 45001 to 60000 INR
5. above 60000 INR

5.Do you want to be in touch with the people by using Apps?

1. Yes
2. No

6.What do you prefer more for staying in touch with people on your phone?
1. Social messaging Apps
2. Voice calls
3. SMS
4. Email

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7.Which social messaging app do you use

1. Facebook Messenger
2. WeChat
3. Twitter
4. BBM
5. Skype
6. Line

8.Do you use WhatsApp on an active basis?

1. All The Time

2. Most Of the Time
3. Sometimes
4. Not At All

9.Did this information about WhatsApp encourage you to use the application?
1. Yes
2. No
10.Have you purchased Smartphone, only bcoz you can use WhatsApp?
1. Yes
2. No
11.From which medium you came to know about WhatApp?

1. Word of Mouth
2. Internet
3. Advertisement
4. Newspaper
12.Which WhatsApp features impresses you?

1. Ease of Navigation/ User Friendly Interface

2. Groups chatting
3. Speed
4. Cross-Compatibility
5. Sharing

13.Which features you would like to suggest in WhatsApp to enhance its appeal?
1. Video Calling Services
2. Support voice calls
3. Support For PCs to PCs/Phone Vice Versa
4. Privacy - who can view & add
5. Increase Group Chat Participants from 30

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14.As a social messaging application, how would you rate WhatsApp?

1. Least satisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Most satisfied
15.you are recommend WhatsApp to your friends, families, colleagues?

1. Yes
2. No