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9)
a.
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Procedure:
Interview with customer to get all relevant information about the concern and vehicle
history
Perform the Road test in safe manner and observe the complaint
Confirm the concern
Perform the visual inspection around suspension and steering components
Check for any damages and loose, broken, bushes cracks leaks.
Check for all suspension nuts and bolts torque. If specified torque is not found, re-torque all
the nuts and bolts.
Measure the body height as per manufacturer repair manuals.
16)
a.
DTC’s are automotive computer codes stored by the on-board computer diagnostic system (OBD)
in a vehicle. These codes are intended to help determine the root cause of the failure. The
diagnostic codes that are required by law on all OBD-II systems are standardised and all vehicle
manufacturers use the same common code list. For systems like ABS, manufacturers can make up
their own DTCs and they are not obliged to give code access to non-proprietary scan tools (though
many do).