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MOI UNIVERSITY

NAME: CHRISTIAN YENGA KABELE

ADMIN: BBM-2274-17

COURSE NAME: TOTAL QUALITY IN SUPPLY CHAIN MANAGEMENT

COURSE CODE: BBM 445

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QUESTION 1:

Operational Consistency-Inconsistent operations are the enemy of total quality management.

Without standardized operations, your organization cannot consistently ensure the quality of

products or improve efficiency.

Continuous Improvement-Continuous improvement is among the core principles of quality

management systems. ISO writes that “continual improvement should be a permanent objective

of the organization.

Employee Communications and Onboarding-Recently, Forbes predicted that employee

experience would be the preeminent corporate priority for the year to come.

Evidence-Based Decision Making-An effective Quality Management System should create

standardization where standardized processes add value, and promote flexibility when needed to

achieve quality objectives or continuous improvement.

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Increased Profits-Research has established that many organizations achieve a direct financial

return on Quality Management System implementation.

QUESTION 2:

Internal: Comparing processes within the organization

External: Comparing to other organizations

Competitive: Specifically comparing to direct competitors

Performance: Analyzing metrics to set performance standards

Strategic: Evaluating how successful companies strategize

Practice: Process mapping and addressing performance gaps

Where feedback fits in: Gathering feedback helps you address weaknesses and set internal

benchmarks

QUESTION 3:

Quality assurance and standards-Quality assurance is the process of defining how software

quality can be achieved and how the development organization knows that the software has the

required level of quality.

Quality planning -Quality planning is the process of developing a quality plan for a project. The

quality plan defines the quality requirements of software and describes how these are to be

assessed.
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Quality control-Quality control provides monitoring the software development process to ensure

that quality assurance procedures and standards are being followed.

Challenges

Lack of management commitment

In order for any organizational effort to succeed, there must be a substantial management

commitment of management time and organizational resources.

Inability to change organizational culture

Changing an organization's culture is difficult and will require as much as five years. Individuals

resist change--they become habituated to doing a particular process and it becomes the preferred

way

Improper planning

All constituents of the organization must be involved in the development of the implementation

plan and any modifications that occur as the plan evolves. 

Lack of continuous training and education

Training and education is an ongoing process for everyone in the organization. Needs must be

determined and a plan developed to achieve those needs. 

Incompatible organizational structure and isolated individuals and departments

Difference between departments and individuals can create implementation problems. The use of

multifunctional teams will help to break down long-standing barriers. 

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