Position Description

The Customer Service official is a first resource for IPSO Appliances. 

The essential job of a Customer Service Officer inside the group is to react to an assortment
client enquiries and solicitations. A client support official is answerable for the
accompanying obligations detailing in accordance with the association's strategy and
techniques, administration principles and code of training. 
 
Customer Complaints Policy and Procedures
All individuals from staff offer types of assistance to clients either straightforwardly or by
implication and should address the issues of clients in an expert and moral way with
considerate and proficient help. 
 
Complaints Register
Should contain the date, Complainant name, Person mindful, Description of grievance,
Cause, Resolution, Comments and Systemic improvement required. 
 
Complaint Acknowledgement Letter
Client name:
Client address:
Receipt of grievance
Date of objection:
Dear ( client name )
I'm writing to instruct concerning the receipt of your grievance about <insert brief
description>.We are right now unloading your grumbling and will educate you regarding the
result recorded as a hard copy inside 10 days of the date of this letter.
 
Yours genuinely
(Name)
Client assistance Officer 
 
Complaint Outcome Letter
Dear <customer name>
I'm writing to instruct concerning the result of your grievance about <brief depiction of
complaint>. At IPSO Appliances we esteem the entirety of clients and endeavor to
determine all client protests to the fulfillment of our clients. I'm writing to inform you that
<brief depiction with respect to result and timelines>. Kindly reach us to <brief portrayal of
plans for example on the off chance that items should be gotten for fix or substitution,
clients ought to be exhorted that they should contact the store to prompt of a reasonable
time or where the result is in support of ourselves to say that they might call to talk about
the matter further>.
Yours truly
<Name>
Client care Officer