2:23 p.m.

- Sent into separate breakout rooms for an exercise

2:43 p.m.- Count the number of questions and statements. Resist the sale. 13 statements and no questions.

What happens when somebody tells you what to do? You start resisting it automatically.

Ask relevant questions. Once you move beyond each other’s positions, you’ll find there are overlapping interests.

Discusses DQSL and Surendranath’s case

Use of metaphors is very very important. It is also beneficial to gage when someone’s expectations are achievable
and realistic.

Brother gave the metaphor that once a mirror is broken it cannot be put back. The other party responded by saying,
that it may also be so that in the process of cleaning the mirror, it was broken accidentally.