Task : Similarities and Difference of Concierge and Guest Relation

WHAT IS CONCIERGE?
- Concierge is a hotel employee whose job is to assist guests by arranging tours, restaurant
reservations, giving them informations about restaurants, local places to see, etc.
- A person who is employed to take care of an apartment building, especially in France

HOTEL CONCIERGE JOB DESCRIPTION

The job of hotel concierge is to ensure guests have everything they need during their hotel stay.
These needs may include anything from arranging transportations to the airport, reserving dinner
reservations at the restaurants, etc.
Also, hotel concierge responsibilities include :
- Welcoming customers upon entrance
- Understanding customer’s needs and provide them with personalized solutions by
suggesting activities and facilities provided by the hotel.
- Acquire extensive knowledge of the premises and the nearby venues and business to
make the most suitable recommendations
- Respond to complaints and find the appropriate solution

WHAT IS GUEST RELATIONS OFFICER?

- Guest relations officer, also known as a Guest Relation Coordinator or Guest Relation
Specialist, is a customer-service oriented employee who essentially greets hotel guests.
From escorting guests to rooms to assisting in arranging reservations, Guest Relation
Officers ensure a pleasant and satisfying stay at a hotel. They are primarly employed by
hotels and other lodging establishments, but might also work for spas, theme parks or on
curise ships.
- This type of job is crucial as guest relations officer represent the hotel in a manner where
in how does his works will reflect what kind of establishment a customer has experienced
before.

GUEST RELATION OFFICER DUTIES AND RESPONSIBILITIES

- Provide Customer Service to Guests

- Must be able to kisten to the complaints that may arise from the guests. He should stay
calm and composed all the time and respond in a positive manner to the guests.
- Assist in developing customer service satisfaction programs
- Promote their hotel, he presents to the guest what are the amenities the hotel has to make
their stay a much memorable one.