Business Processing Reengineering

1. What is ERP and what are the benefits of ERP?

Ans. Enterprise resource planning (ERP) is a process used by companies to manage

and integrate the important parts of their businesses. Many ERP software applications
are important to companies because they help them implement resource planning by
integrating all of the processes needed to run their companies with a single system. An
ERP software system can also integrate planning, purchasing inventory, sales,
marketing, finance, human resources, and more.

Benefits of ERP
● Businesses employ enterprise resource planning (ERP) for various reasons, such as
expanding business, reducing costs, and improving operations. The benefits sought and
realized by one company may be different from another; however, there are some worth noting.
● Integrating and automating business processes eliminates redundancies, improves accuracy,
and improves productivity. Departments with interconnected processes can now synchronize
work to achieve faster and better outcomes.
● Some businesses benefit from enhanced reporting of real-time data from a single source
system. Accurate and complete reporting help companies adequately plan, budget, forecast,
and communicate the state of operations to the organization and interested parties, such as
shareholders.
● ERPs allow businesses to quickly access needed information for clients, vendors, and
business partners, contributing to improved customer and employee satisfaction, quicker
response rates, and increased accuracy rates. Associated costs often decrease as the company
operates more efficiently.
● Departments are better able to collaborate and share knowledge; a newly synergized
workforce can improve productivity and employee satisfaction as employees are better able to
see how each functional group contributes to the mission and vision of the company. Also,
menial, manual tasks are eliminated, allowing employees to allocate their time to more
meaningful work.

2. What are various ERP related Technologies?

Ans
. ● Business Process Re-Engineering (BRP)
● Data warehousing & Data Marts
● Data Mining
● Online Analytical Processing (OLAP)
● Product Life Cycle Management (PLC)
● Supply Chain Management (SCM)
● Customer Relation Management (CRM)
● Geographical Information System (GIS)
● Cryptography

3. Discuss in detail about CRM

Ans. Customer relationship management (CRM) refers to the principles, practices, and
guidelines that an organization follows when interacting with its customers. From the
organization's point of view, this entire relationship encompasses direct interactions with
customers, such as sales and service-related processes, forecasting, and the analysis of
customer trends and behaviors. Ultimately, CRM serves to enhance the customer's overall
experience.
● CRM is often used to refer to technology companies and systems that help manage external
interactions with customers.
● Major areas of growth in CRM technology include software, cloud computing, and artificial
intelligence.

Types of CRM
● CRM Software
● CRM Cloud Solutions
● CRM Human Management and Artificial Intelligence

4. What does OLAP discuss in detail?

Ans. Online Analytical Processing (OLAP) is a category of software that allows users to analyse
information from multiple database systems at the same time. It is a technology that enables
analysts to extract and view business data from different points of view. Analysts frequently
need to group, aggregate and join data. These OLAP operations in data mining are resource
intensive. With OLAP data can be pre-calculated and pre-aggregated, making analysis faster.
OLAP databases are divided into one or more cubes. The cubes are designed in such a way
that creating and viewing reports become easy. OLAP stands for Online Analytical Processing.
Types of OLAP systems
● Relational OLAP(ROLAP)
● Multidimensional OLAP (MOLAP)
● Hybrid Online Analytical Processing (HOLAP)
● Desktop OLAP (DOLAP)
● Web OLAP (WOLAP)
● Mobile OLAP
● Spatial OLAP

4. What is Supply Chain Management? Discuss in detail.

Ans. Supply chain management is the management of the flow of goods and services and
includes all processes that transform raw materials into final products. It involves the active
streamlining of a business's supply-side activities to maximize customer value and gain a
competitive advantage in the marketplace.
● The five most critical elements of SCM are developing a strategy, sourcing raw materials,
production, distribution, and returns.
● A supply chain manager is tasked with controlling and reducing costs and avoiding supply
shortages.

5 Parts of SCM In SCM,

the supply chain manager coordinates the logistics of all aspects of the supply chain which
consists of five parts:
● The plan or strategy
● The source (of raw materials or services)
● Manufacturing (focused on productivity and efficiency)
● Delivery and logistics
● The return system (for defective or unwanted products)

5. What are the applications of ERP in various industries?

Ans. ERP is a central business framework powered by market features such as widespread
digital acceptance, booming global trade and large volumes of data to be monitored, maintained
and analysed. With the implementation of ERP systems, industries can take advantage of
Enhanced business reporting, Improved inventory cost, boosted cash flow, cost-saving and
better customer service. The global demand can be seen by the massive success of ERP
software across diverse industries.
✔ ERP FOR MANUFACTURING
✔ ERP FOR EDUCATION
✔ ERP FOR HEALTHCARE
✔ ERP FOR RETAIL
✔ ERP FOR CONSTRUCTION
✔ ERP FOR GOVERNMENT SECTOR
✔ ERP FOR AUTOMOTIVE INDUSTRY
✔ ERP FOR FOOD INDUSTRY
✔ ERP FOR OIL AND GAS
✔ ERP FOR REAL ESTATE