Professional Documents
Culture Documents
BIASES
- Rules of thumb
- guideline based on experience and common sense
- simplify complicated decisions that would have to be based on complex
consideration or every possible choice
- Anchoring
- use of irrelevant information to make decisions (occurs due to it being the rs
piece of information that the consumer conceders)
- Short time decision making
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- Framing
- how choices are presented to decision makers (framed)
- example: 80% fat free milk and 20% fat milk
- example: discounts / environment / Language / etc
- information is the same, just framed differently
- Availability
- information that is most recently available which people tend to rely on more
heavily, thought there is no reason to expect that this information is more reliable
than others that were available earlier.
- people remember recent events and information than older ones
- Bounded Rationality
- developed by Herbert Simpson
- people fo not have an unlimited capacity to process information and that
searching for information needed to maximise utility is itself a costly process.
- Consumers are rational only within limits due to imperfect information
- Bounded self-control
- related to bounded rationality
- people in reality exercise self-control only within limits.
- they often do not have self-control that would be required of them to
make rational decisions
- examples: eat too much, drink too much, work too little
- Bounded Sel shness
- related to bounded sel shness
- people are sel sh only within limits and that the assumption. Of self-interested
behaviours underlying the maximisation principle cannot explain the numerous
accounts of sel shness to contribute to the public off.
- Imperfect information
- people have access to incomplete information.
- unable to maximise utility as they make choices based on faulty and incomplete
information
NUDGE THEORY
- a method designed to in uence consumer s choices in a predictable way without
offering nancial incentive or imposing sanctions and without limiting choice.
- in uence people to behave in a socially desirable ways with no constraints in
behaviour
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- Examples of Nudges
- placement of products
- advertisements
- Noti cations
- Signs
CHOICE ARCHITECTURE
- The design of a particular ways or environments in which people make choices; based
on the idea that consumers make decisions in a particular context and that choices of
decision-makers are in uence by how options are presented to them
- Default choice
- Choice that is made by default , the option that results when on does
not do anything. (Made due to habit or lack of interest in taking
action.
- One way of inducting people to follow a particular course of action is
to provide it as a default choice.
- Restricted choice
- Choice that is limited by the government or other authority.
- People are subject to countless restriction of all kinds (examples:
speed limits, voting age, recycling, etc)
- Restriction such as these are necessary because people have too many
choices available, and due to their imperfect information, they make
poor choices
- Mandated choice
- Choice between alternatives that is made mandatory (compulsory) by
the government or other authority. (Required choice)
- Potential Disadvantages
- Knowledge is not based on any understanding of human behaviour, and leads
to systematic and unifying theory in general applicability
- May not be valid over time or across different income groups, social groups
or cultures.
- Risks of manipulating consumers in a way that are not in their best interests
- May be used as substitutes for necessary but politically costly economic
policies
- Less effective that traditional economic policies (taxes, subsidies, etc)
- People may not be aware of its existence and is not really free choice
- Choices due to nudge theory may not re ect true preferences
- growth maximisation
- Growth maximisation is attractive because:
- Growing rms can achieve economies of scale and lower average
costs, increase pro t
- Can diversify into production of different products and markets
- Greater market power and increased ability to in uence future
prices
- Reduces risks to effects of economics downturn or to be taken over
- Satisfying
- The large modern enterprise cannot be looked upon as a single entity with a
single maximising objective; but is composed of many separate groups within
the rm (with different objectives)
- Multiplicity of objectives does not allow rms to pursue any kind of
maximisation
- Firms must establish processes in which they make compromises and
reconcile con icts that arrive in agreements cause by the pursuit of many
objectives.
- De nition: the idea that rms try to achieve a satisfactory level of pro ts
together with satisfactory results for many more objectives rather than
optimal results for one objective.
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