CUSTOMER ASSISTANCE
Working with DDC Service
Outlets
As the owner of a Detroit Diesel
product you have a complete network
of over 1,000 Detroit Diesel service
outlets in the U.S. and Canada, plus
many outlets worldwide that are
prepared to meet your parts and
service needs:
Service by trained personnel
Sales teams to help determine your
speciÞc power requirements
In many areas, emergency service
24 hours a day
Complete parts support including
reliabilt® remanufactured parts
Product information and literature
We recognize however, that despite
the best intentions of everyone
concerned, misunderstandings may
occur. Normally, any situation
that arises in connection with the
sale, operation, or service of your
product will be handled by the
authorized service outlet in your area
(in the U.S. and Canada check the
Yellow Pages or service locator at
www.detroitdiesel.com for the Detroit
Diesel service outlet nearest you).
To further assure your complete
satisfaction, we have developed the
following procedure to use if you have
a problem that has not been handled
satisfactorily.
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DDC-SVC-MAN-0056 Copyright © 2009 DETROIT DIESEL CORPORATION
Step One
Discuss your problem with a member
of management from the authorized
service outlet. Frequently, complaints
are the result of a breakdown in
communication and can quickly be
resolved by a member of management.
If you have already discussed the
problem with the Sales or Service
Manager, contact the General
Manager. If your complaint originates
with a dealer, explain the matter
to a management member of the
distributorship with whom the dealer
has his service agreement.
Step Two
When it appears that your problem
cannot readily be resolved at the
distributor level without additional
assistance, contact the Detroit
Diesel Regional Product Support or
Operations Manager responsible for
your local distributor. You will be
assisted by a member of the Manager's
staff, depending upon the nature of
your problem.
Prior to this contact, have the
following information available:
Engine model and serial number
Name and location of authorized
service outlet
Type and make of equipment
All information subject to change without notice. (Rev. )