ORGANIZATIONAL

BEHAVIOUR

ATTITUDES AND VALUES

SUBMITTED TO- SUBMITTED BY-
MR VIVEK VERMA CHANCHAL KUMAWAT
ASSISTANT PROFESSOR II-M
MANAGEMENT AND SUBJECT 15217703521
FACULTY
VIPS, delhi
CASE STUDY
 INTRODUCTION TO THE CASE

PAETEC is a broadband telecommunication firm that provides local and long

distance voice, data and internet services to business customers in over 80
countries in the United States, founded in 1998.
Values they follow- a caring culture, open communication, unmatched service
and personalized solutions.
At PAETEC, special perks for managers are kept to a minimumand pay
differentials between managers and rank and file employees are relatively low.

Its reasoning is "if company takes good care of their employees, the employees will take good care of
their customers"

Maestro awards are given to the employees among many more awards like John
Budney Award, Rolex watch and luxury vacations.
Employees are expected to voluntarily help each other out.
For them to share their expertise and knowledge, the boundary
between units and departments is being minimised.
Employees gets paid time off their work in order to spend time
with their respective families. Because the company knows how
much one's family matter.
Holidays are celebrated. Particularly in Halloween, employees'
children trick a treat in the office and employees are allowed to
wear costumes in the office.
PAETEC has been a recipient of the American Business Ethics
Award for mid-size companies and has been listed by the New
York State Society for Human Resource Management as a Best
Large Company to Work for in New York State in 2009 and 2010
QUESTION 1 What values does Chesonis emphasize at

PAETEC?
OPEN COMMUNICATION

CARING CULTURE UNMATCHED SERVICES

PERSONALIZATION
QUESTION 2 What factors likely contribute to employee

job satisfac tion at PAETEC?

QUESTION 3. What type of organizational commitment do you

think might be prevalent among PAETEC employees and why?

QUESTION 4.

What kinds of work moods and

emotions do you think employees

experience at PAETEC and

why?
 CONCLUSION
Organizational commitment is the collection of feelings and beliefs people have about their
organization as a whole. Affective commitment exists when employees are happy to be members of an
organization and believe in what it stands for. Continuance commitment exists when employees are
committed to the organization because it is too costly for them to leave. Affective commitment has
more positive consequences for organizations and their members than continuance commitment.
Two important kinds of values that influence organizational behavior are work values and ethical
values.
Work values are employees’ personal convictions about what outcomes they should expect from work
and how they should behave at work. There are two broad typeS of work values: intrinsic work
values and extrinsic work values. Intrinsic work values are related to the work itself, such as doing
something that is interesting and challenging or having a sense of accomplishment. Extrinsic work
values are values related to the consequences of work, such as having family security or status in
the community.
Ethical values are an employees’ personal convictions about what is right or wrong. Three types of
ethical values are utilitarian values, moral rights values, and justice values.
OB AREA DISCUSSION
ORGANIZATIONAL COMMITMENTS
SUGGESTIONS AND
RECOMMENDATIONS
Managers intuitively believe that employees committed to an
organization will work harder, and research has found affective
commitment to have a weak positive relationship with job
performance.

Some employess take things lightly and start misusing the

services provided to them, their should be a limit on the holidays
and other benefits

single people or those who don't have a family should also be

given paid holidays.
THANK- YOU!