BOT: Hello!

BOT: I'm Gigi, GCash's Virtual Assistant. I'm here to help you. 🙂
BOT: CIMB Bank on GSave will conduct a major system upgrade & will be temporarily
unavailable from May 20, 2022, 8:00 PM to May 22, 2022, 8:00 AM. Visit GSave in the
GCash App and make sure you plan your transactions ahead of time to avoid
inconvenience.
BOT: Ask me a question or choose one of the options below to start. 👇

USER: I want to check my ticket status

BOT: Of course, I can help you check the status of your ticket.
BOT: Can I ask for your ticket number?

USER: Go to menu

BOT: Got it!

USER: Main Menu

BOT: You can ask me another question! Or here are some more things I can help with:

USER: How can I log in?

BOT: How can I help you with login?

USER: I lost my phone/sim

BOT: I am sorry to hear that! I'll help you file a ticket so you can keep your
account secure.
BOT: Please follow the steps below 👇
BOT: ✔ Submit a ticket within 24 hours to report the incident.
BOT: ✔ For the "Concern category" choose: "My GCash Account" → "I lost my SIM
card / phone".
BOT: ✔ Take note of the 8-digit reference number that our customer support will
endorse as this will be asked when requesting to lift the suspension or transfer
the funds to a new number.
✔ Contact your network service provider to get a new SIM card.
BOT: Our customer support will temporarily suspend your account to keep your funds
safe.
BOT: https://help.gcash.com/hc/en-us/requests/new?ticket_form_id=360000706713
BOT: https://help.gcash.com/hc/en-us/articles/900006457043-What-should-I-do-if-I-
lost-my-SIM-phone-
BOT: 󠀠

USER: Selected: I got a new SIM card with a different number

BOT: Register for a new GCash account. Then, submit a new ticket to request for the
transfer of your available balance and other records (GInsure, GInvest, GCredit,
and Save Money).
BOT: ✔ For "Concern category" choose:
"My GCash Account" → "I still have funds on my old lost sim, kindly transfer to my
new number".
✔ Make sure to list all the GCash financial products & services you are subscribed
to for transferring and linking to your new GCash account.
BOT: ✔ You will be required to provide an affidavit of defective/expired/lost SIM
if your old number was not verified.
✔ You will receive a confirmation email regarding the status of your request within
48 hours.
✔ After 48 hours, you may also proceed with fully verifying your new number in-app
to access your funds.
BOT: https://help.gcash.com/hc/en-us/requests/new?ticket_form_id=360000706713

USER: 09700938271

BOT: Sorry, I don't understand that. I'm still learning...

BOT: Try me again with different words?

USER: 32215950 my ticket

BOT: Sure, I'll help you with that.

BOT: Can I ask for your ticket number?

USER: 32215950

BOT: We have resolved this ticket with the resolution we have provided. If the
concern is not yet resolved, you may submit a new ticket through the Help Center.