A

SUMMER INTERNSHIP PROJECT

BASED ON
“A study of preference towards the mobile wallet
Among the youngster in Ahmedabad city”
SUBMITTED TO
Sal Institute of Management
Under The Guidance Of
ASST. PROF. Margi Choksi
(Faculty of an Institute)
In Partial Fulfillment of the Requirement of the Award
of the Degree Of
Master of Business Management (MBA)
OFFERED BY
Gujarat Technological University
Ahmadabad
Prepared By
RANA URVI
Enrolment No: (208070592166)
MBA (SEM: 3), (MBA, 2020-2022)

1
 STUDENT DECLARATION

I “RANA URVI” hereby declares that the Summer Internship Project

Report titled
“A study of preference towards the mobile wallet Among the
youngster in
Ahmedabad” is a result of my own work and my indebtedness to other
work
publications, references, if any, have been duly acknowledged. If I am
found guilty
of copying from any other report or published information and showing
as my
original work, or extending plagiarism limit, I understand that I shall be
liable and
punishable by the university, which may include Failing me in
examination or any
other punishment that university may decide.
Enrolment Name Signature
number
208070592166 Rana Urvi 23-11-2021

Kamleshkumar
X
RANA URVI

Signed by: 2a696a0e-b440-4135-be57-e7709bd56543

 PREFACE

The present report is an outcome of the Summer Internship Project (SIP)

which is an important part of MBA curriculum under Gujarat
Technology University (GTU) and Sal Institute of Management. SIP
seeks to broaden the outlook of students by offering an exposure to the
real life organizational environment along with its different functional
practices and to implement the knowledge gained in the
campus.

This study is an attempt to assess the “A study of preference towards

the mobile wallet Among the youngster in
Ahmedabad City”. I have made all possible efforts and the necessary
investigations to submit this report in an enlightened form in a very short
time but like any other article or thesis this report is not free from
limitations, though I have tried my best to keep it free from errors. I
apologize in case any errors are found which were not deliberately
made.
“Practice makes man perfect as it said that study with knowledge you
know only theoretical work and with experience you know that exact
practical functioning and meaning”.
 Acknowledgment

I frequently say that “knowledge is power”. But this statement is true

only when we apply our knowledge in practical things. To achieve this,
our college Sal Institute of Management studies provided us the
opportunity to doing practical work. I am declaring our humble thanks
to my college for providing such opportunities to the students.

Our Sincere gratitude to ASST. PROF. MARGI CHOKSHI of Sal

Institute of Management Studies for their help and direction. I am
grateful to every single one who has contributed towards the
consummation of the task.

SUBMITTED TO:
 Content Index
Sr. No. Particular Page No.

A Title page 1
B Preface 2

C Acknowledgement 3

1.1 Introduction
1.1.1 Introduction of M-commerce 7

1.1.2 Types of M-commerce 8

1.1.3 Advantages of M-commerce 10

1.1.4 Disadvantages of M-commerce 11

1.2 Introduction 12

1.2.1 Introduction of M-wallet 13

1.2.2 Understanding of M-wallet 14

1.2.3 Types of M-wallet 14

1.2.4 How to use M-wallet 15

1.2.5 Advantages of M-wallet 16

1.2.6 Disadvantages of M-wallet 17

1.2.7 Example of M-wallet 19

1.3 LITERATURE REVIEW 21

1.4 Research Methodology 23

Research objectives 23

Data collection 24

Research Gap 24

Sampling Design 25

1.5 Data Analysis and Interpretation 24

1 Demographic Analysis 25

2 Frequency analysis 27

3 Gender 27

4 Age 28

5 Occupation 29
6 Monthly income 31

7 Education Qualification 32

8 Mode of payment 33
 Debit card 33
Credit card 35

Online banking 36

Mobile wallet 37

9 Ease of use 38

For money transfer 39

For shopping 40

For recharge 41

For utility and bill payment 42

For booking tickets 43
10 Advantages 44
It is easy to use 44
Using M-wallet would enhance effectiveness in 46
making payment
The use of M-wallet is clear & comfortable 47
Privacy is trustworthy in m-wallet 48
Transaction will be easy in M-Wallet 49
Service & Offers in M-Wallet are very useful in 50
Transaction
Service provide 24*7 51
Descriptive analysis 52
Findings 53
Conclusion 54
Questionnaire 55
 CHAPTER : 1

INTRODUCTION OF M-C0MMERCE

M-commerce is mostly used and important in the recent time.

Mobile commerce is also known as M-commerce and the mobile
commerce is the basically a system on the basis of which buying and
selling of goods and services take place through devices that are wireless
and handheld. In e-commerce it lets us access online shopping through
the computers, laptop and other electronic devices but in the M-
commerce you need wireless handheld like smartphones and tablets.
The use of mobile commerce is very easy and secure that the activity of
M-commerce is on the rise. According to market research company
statista, Mobile commerce sales in the united states were an estimated
$207.2 billion in 2017.
1.1.2 Types of M-commerce

There are the majorly used types of M-commerce.

Type of M-commerce

Mobile Mobile Mobile Mobile

Banking Shopping Payment Advertising

(A) Mobile Banking: due to the corona pandemic and the

lockdown Mobile Banking and other M-commerce services widely
rise. Mobile Banking is an electronic medium of managing and
making bank transactions via-a mobile phone. With this type of
services customer make transaction with the respective Banks.
FOR EXAMPLE: Bank of Baroda has bob world, state bank of
India has YONO app for their net banking function.

(B)Mobile shopping: mobile shopping is nothing but what we

called online shopping. In this type of services purchase made through
Various application online such as Amazon, Flipkart and any other
applications

(C)Mobile Payments: online transaction payment such as buying

a Various types of tickets (Bus tickets, airplane and railway) and
also movie tickets, bill payments through the QR codes and with
the mobile phone by different types of application like Phone-pay,
Google-pay and also any applications.

(D)Mobile Advertising: Mobile advertising is largely known and

very useful in recent time. mobile advertising is a way of
advertising through SMS, Mobile web posters, and etc.

1.1.3 Advantages
1.1.3 Advantages of M-commerce:
of M-commerce:
Recent time, M-commerce is very useful all type
of Generation. there are many types of advantages of M-commerce.

(1) easy to use

(2) purchasing and selling goods using mobile wallet increase

Digitalization.

(3) faster loading

(4) Easier checkout procedure

(5) Transactions can be performed by travelling and any other

 Condition.

(6) Time saving

(7) Easier accessible through Mobile application.

(8) Security has prioritized.

(9) M-commerce provide more credibility.

1.1.41.1.4 Disadvantages
Disadvantages of M-commerce:
of M-commerce:

(1) Smartphone limitations

(2) Issue of security

(3) Payment faults

(4) Hacking issue

(5) Quality check

(6) Need reliable shipment companies

 CHAPTER:2

1.2 introduction

India is heading on the path of a major digital revolution.

Digitalization of the payment mechanism will Be considered as
landmark in the era of cashless future economy. The present
research aims to empirically Examine the adoption patterns of
digital wallets by of the respondents. An exploration of customer
Perception, usage pattern preferences and satisfaction level
regarding digital wallets is made based on a Study of 100
respondents. To attain the aforesaid purpose a well-structured
questionnaire was administered to respondents wherein they
were asked various with regards to adoption of digital wallets The
main objective of e-Wallet is to make paperless money
transaction easier. The main idea behind this Paper is to bring in a
cheaper, more versatile and much more easily usable kind of a
card. Using this e-Wallet the transaction procedure can be as
simple as: the customer goes to the point of sale (POS), does The
purchasing and when it comes to the payment, the customer
submits his e-Wallet to vender who Connects it to his terminal
(PC). The vender displays the billing information to the customer
who finalizes It. The amount in the e-Wallet is updated
accordingly, Later at periodic intervals, the vender intimates the
 Bank (in case of credit cards) which transfers the amount from the
customer’(s) account to his. Electronic Wallet is a cashless way of
making payments, using online and app-based services for
transaction. These Wallets are either linked to bank accounts, or
are filled with cash using debit/credit cards and can be used As
regular wallets to make payments at both online and offline
points of sale.

1.2 INTRODUCTION OF M-WALLET

1.2.1 INTRODUCTION OF M-WALLET

Mobile wallet, also referred by other names like mobile money, mobile
money transfer, and mobile Payment generally represents a payment
services operated under financial regulation and are performed From
or via a mobile device. In other words, mobile money transfer refers to
any method of monetary Exchange that utilizes the facility of a mobile
device with authorized support facility and conformance to Defined and
explained legal policy. With this service, a person may not wish to use
the ongoing ways of Payments like cash, cheque or debit/ credit cards.
It enables users to confidentially secure their personal Information and
financial records like Cards details and many more in an organized
manner and is handy On their smart phone. It allows users to view the
cards and select card type for a transaction along with the Payment
method. It further facilitates other commerce related features like
coupons cash back etc. that acts as additional features to be redeemed
in future by customers to stay connected with the company.

1.2.2 Understanding of mobile wallet

The information stored in a mobile wallet is encrypted,

making it difficult for cybercriminals to execute fraudulent activities
with them. While physical credit card and debit card can be stolen or
duplicated, mobile wallets are difficult to steal since they come with
encrypted keys that may not reveal any useful information.

Once a customer installs a mobile wallet on their mobile device, they

are required to provide their credit card details, reward cards and
coupon. the information is then linked to an accepted personal
identification format, such as a key or a scanable QR code.

When a customer makes an in-store payment, the mobile app uses

near-field communication(NFC) technology to communicate between
devices. the NFC uses a QR code, key, or another personal identification
format to process the payment at the payment terminals. the action is
triggered when the user taps or waves the NPC-enabled device at the
merchants point of service terminals.

1.2.3 Types of M-Wallet

 There are three types of mobile wallet.

Open wallets- Open wallets are part of Open System Payment

Instruments and can be used for purchasing goods and services including
financial services and also allow customers to withdraw cash at
ATMs/BCs. Such type of Wallets can only be jointly launched with a
bank. M-pesa by Vodafone is an example of such type of wallets.

Closed wallets- Closed wallets are the part of Closed System Payment
Instruments which can be used for buying Goods and services from the
entity which issued that payment instrument. Example is- Amazon pay
balance.

Semi Closed wallets- Such type of wallets are part of payment

instruments which can be used for purchasing goods and services only
from selected merchants. Cash withdrawal or redemption cannot be
performed using semi closed Wallets. Examples are- Paytm wallet, SBI
Buddy , Citrus wallet etc.

1.2.4 HOW TO USE M-WALLET:

To use this wallet, first you have to open your account in that
wallet that you want to use and for this it is mandatory to have a
mobile number. After registering to this service, money can be
transferred to the wallet with the help of a debit or credit card
and then at the time of purchase you can use money wallet with
the help of a smartphone or mobile.

1.2.5 Advantages of M-wallet:

Easy accessible: Using mobile wallet for day to day transactions

is really simple to begin with. And for this you just have to

download the app and create a user ID and password. It is as

simple as logging in to your Gmail or Face book account from

your smartphone.

- It is simple to add or load money: You can add money to

your wallet easily by net banking, credit card or debit card. With

this, you can save time in visiting a bank, queue etc.

- Purse or any other type of wallet can be stolen or can be lost

anywhere but the mobile wallet is neither stolen nor lost.

- In mobile wallet, money is stored according to your requirement

and you don't have to share your debit or credit card details

frequently. So, your money is safe.

- Sometimes payments done via cash are a problem. Like if you

have to pay a bill of Rs 480.50 which is not in a round figure then

you may face difficulty but with a mobile wallet, payment can be

done easily.

- It is not necessary to carry cash every time and mostly mobile

wallet provides services. You can shop anytime, anywhere from a

mobile wallet.

- Ensures timely payment: You can also make use of the auto

facility to make future bill payments automatically from your

wallet balance on a pre-determined date.

- Incentives and Promotions: We know that mostly the wallet

comes with its own set of incentives. E-wallets give plenty of

money-saving offers through the discount, cashback, offers and

free gifts. Also, you can make optimum use of promo codes.

DISADVANTAGES OF M-WALLET
- The mobile wallet technology is easy to use for those who are

techno-friendly and require a high-speed Internet connection. So,

we can say that mobile network connectivity is the biggest

impediment.

- Very few merchants and shopkeepers are listed with the mobile

wallet service provider.

- Mobile Wallet has a limit for depositing the money and money

that to be spent on the daily basis.

- It does not cater to the needs of the entire population. Most of

them are using simple cell phones. Plastic money and m-

commerce have not yet caught up completely throughout the

entire nation.

So now you must have understood that mobile wallet is a type of

digital purse. It can be used for money transactions etc. Or we

can say that it is a virtual wallet present in a smartphone in which

the money is stored in a digital form. In fact, many wallet

companies are offering attractive cash bank schemes etc. to their

consumers. If you go for shopping and if it is connected to a

mobile wallet service provider then the amount can be paid from

the smartphone and also by other ways such as social media,

app, website etc.

1.2.7 EXAMPLE OF M-WALLET:

(1) Airtel Money: with the Airtel money app, users can easily recharge
prepaid accounts or pay postpaid bills. you can also shop online if your
digital wallet has cash loaded in it. it’s also extremely safe as every
transactions or payment you make requires a secret 4-digit mobile
wallet pin.

(2) Free charge : Free charge, one of the most famous names right now
when it comes to digital payment in known to target the youth in all
their promotions. With equipment amount of coupons given for
every Recharge you make, it’s a great option to save while paying our
bills online.

(3)Jio Money: Jio Money, launched recently in 2016 by Jio, is a digital

payment app. With Jio Money, one can receive great discounts and
offers. Users can also bookmark their frequently visited retailers so
shopping can be made quicker than usual.

(4)PAYTM : Paytm, launched in 2010, is currently the largest mobile

wallet app in India. With payments via Paytm being accepted almost
everywhere; it’s hard not to simply switch to it completely. From paying
mobile bills to buying movie tickets, there’s almost nothing you can’t do
with Paytm

(4)Ola money: Ola Money, launched in 2015, is a digital wallet in India

offered by Ola. While it’s majorly being used to make payments for Ola
cab rides, making cashless traveling a dream come true, it can also be
used to buy groceries or flight tickets and much more.

CHAPTER 3

1.3 LITERATURE REVIEW

(1)Barker (1992) measured the attitude of Turkish consumers
towards
credit cards, and the approach of card issuers by surveying two samples
of 200 card holders and non-holders. The most significant reasons for
using a credit card were “case of payment”, followed by “risk of
carrying cash”. Non holders do not know much about it. Informal source
of information appear to be more influential than mass advertising in
penetrating the market. the study suggest that credit card companies
have appropriate their marketing and administrative procedures rather
than following a standardized approach.

(2)Abhijit M. Tadse & Harmeet Singh Nannade (2017) tried to analyse

the
use of Paytm by users of mobile phones and also to find out various
issues faced by users of Paytm. The research categorized on the basis of,
age, Purpose of usage, Frequency of usage and average monthly
spending on PayTm by the respondents. Study further elaborates that
paytm is quite convenient owing to wide network of partners. This paper
concludes that to improve the transaction efficiency it needs to work
upon the Online Journal of Multidisciplinary Subjects (Peer Reviewed)
payment gateway as 70% people face issues with it. In order to cater the
requirement of maximum customers, the service needs to improvise as
indicated by only 5% people respondents to have got help every time
they encounter a problem in it.

(3)Dr. Ramesh Sardar (2016) in this study targeted among the

population
of Jalgoan the preference towards mobile wallets and carefully examine
the effects of demographic variables on the use of m-wallets along with
the factors influencing and refraining for the use of m-wallets. The study
concludes that India needs to move towards a cashless from cash-based
electronic payment system. This will be useful in reducing currency
management cost, check tax avoidance / fraud, track transactions, etc.,
integrate the parallel economy with main stream with financial
inclusion. This paper concludes that in pushing cashless and electronic
payments, the most significant contributor emerged is the M-wallet.

(4)Pawan Kalyani (2016) in this paper stresses upon paperless

transaction
of e-currency that is getting popular all over the world, i.e. digital wallet.
The researcher in this paper has tried to get information on the
awareness and use of E-wallet in youth of India. The study shows that
popular wallets are the ones which are associate to the online business
companies and those with the banks are doing fine.

(5)Dr. Hem Shweta Rathore (2016) in her research paper “Adoption of

digital wallet by consumers” found that customers use mobile wallet
because of convenience, one touch method, and because of its time
technology. Risk, Challenges and factors influenced consumers in
adoption of digital wallet were also discussed in this paper. Padashetty,
D. S. & Kishore, K. S. (2013) widely discussed in their research paper
“An empirical study on Consumer Adoption of mobile payments” that
trust, expressiveness and perceived ease of use, playing a crucial role in
facilitating adoption of digital payment solutions are the factors
motivating to adopt of mobile wallet. Rai, N., Ashok, A., Chakraborty,
J., Arolker, P., &Gajera, S. (2012) found safety and security ofpayment
in mobile wallet attracts customers to switch over from the traditional
methods.
cash”. Non holders do not carry credit cards because they do not
know much about it. Informal sources of information appear to be more
influential than mass media advertising in penetrating the market. The
study suggests that credit card companies have to reappropriate their
marketing and administrative procedures rather than following a
standardized approach.

cash”. Non holders do not

carry credit cards because they
do not know much aboutsources of
information appear to be more influential than mass media advertising in
penetrating the
In this study, both primary and secondary data were collected. The
primary data were collected from 100 users with the help of
questionnaire. The secondary data were used to support the study. This
study was conducted in Ahmedabad city.
cash”. Non holders do not carry credit cards because they do not
know much about it. Informal sources of information appear to be more
influential than mass media advertising in penetrating the

cash”. Non holders do not carry credit cards because they do not
know much about it. Informalsources of information appear to be more
influential than mass media advertising in penetrating the

RESEARCH
cash”. OBJECTIVES:
Non holders do not carry credit cards because they do not
know much about it. Informal sources of information appear to be
more influential than mass media advertising in penetrating the
  Primary objective of this research is study on behavioural
factors that influencing respondent to use m-wallet
 To study the respondent use which type of mode of payment
 To analyse the relationship between perceived benefits and
family status

DATA COLLECTION

Primary data
 Questionnaire

Secondary data
 Literature review
 Websites

RESEARCH GAP

The gap of the work is restricted to the consumer’s experience

And what they think about the main purpose of genuine utility of M-
wallet. This study has attempted to cover the customer’s satisfaction
level and also discussed about the risk factors involved in m-wallet
purchasing from the customer’s perspective.
SAMPLING DESIGN

1. Sampling unit Mobile-wallet users

2. Sample size 100

3. Geographical scope Ahmedabad city

4. Research instrument/Tool Questionnaire

For data collection
5. Research type Descriptive, cross-section

6. Software support Microsoft office excel,

Spss

CHAPTER : 5

DATA ANALYSIS AND INTERPRETATION:

DEMOGRAPHICAL ANALYSIS
Basics Category No. of percentage
respodents
Age 15 – 25 71 71
26 – 35 29 29
Gender Male 67 67
Female 33 33
Education Under graduate 33 33
Qualification Graduate 42 42
Post graduate 25 25
Professional 01 01
Occupation Student 51 51
Job 35 35
Business 14 14
Monthly Less than 20000 37 37
Family Income 20000 – 30000 31 31
30000 – 40000 18 18
More than 40000 14 14

INTERPRETATION: It is concluded from the table about the

demographic characteristic that out of the total respondents 71% of the
respondents are in the age group up to 15 to 25 and 39% of the
respondents are in the age of 26 to 35 years. 67% of the respondent are
male and 33% of the respondents are female,51% of the respondent’s
occupational status is student and 37% of the respondent belong to the
 monthly family income of less than 20000 and 14%of them belong to
more than 40000.

DATA ANALYSIS AND INTERPRETATION

FREQUANCY ANALYSIS

Q-1 GENDER

GENDER

Frequency Percent Valid Percent Cumulative

Percent

Valid MALE 67 67.0 67.0 67.0

 FEMALE 33 33.0 33.0 100.0

Total 100 100.0 100.0

 INTERPRETATION:
The above pie chart as demographic character of the study
shows that the male respondents are 67% and the female respondents are
33% male respondents are more than female respondents.
Q-2 AGE

AGE

Frequency Percent Valid Percent Cumulative

Percent

15-25 71 71.0 71.0 71.0

Valid 26-35 29 29.0 29.0 100.0

Total 100 100.0 100.0

 INTERPRETATION:
The below pie chart is representation of the
respondents age in order to identify the demographic details
for the study. It shows that the age group of 15 to 25 years
has one third, that is 71% of total respondents. perhaps the
other categories of respondents consists only 29% of total
respondents.
 Q-3 OCCUPATION

OCC

Frequency Percent Valid Percent Cumulative

Percent

STUDENT 51 51.0 51.0 51.0

JOB 35 35.0 35.0 86.0

Valid
BUSSINESS 14 14.0 14.0 100.0

Total 100 100.0 100.0

  INTERPRETATION:
The above pie chart of occupation as demographic findings for study
shows that students group is more than other two categories.as well the respondents
groups of job takes the second position by having (35%)of the respondents,
followed by the business group with (14%) of the respondents,

Q-4 MONTHLY FAMILY INCOME

Q-4 MONTHLY FAMILY INCOME
 INC

Frequency Percent Valid Percent Cumulative

Percent

<20000 37 37.0 37.0 37.0

20000-30000 31 31.0 31.0 68.0

Valid 30000-40000 18 18.0 18.0 86.0

>40000 14 14.0 14.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
 The above pie chart of income as demographic character of the shows
that the income group of category 1 that is below 20000 has more than
other categories by 37%.category 2 has 31% of the respondents who
falls under the income level of 20000-30000.

Q-6
Q-6 EDUCATIONQUALIFICATION
EDUCATION QUALIFICATION

EDU

Frequency Percent Valid Percent Cumulative

Percent

UNDER GRADUATE 32 32.0 32.0 32.0

GRADUATE 42 42.0 42.0 74.0

Valid POST GRADUATE 25 25.0 25.0 99.0

PROFESSION 1 1.0 1.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
The above pie chart of income as demographic character
of the shows that the out of all respondents 42% respondents are
graduate which is higher than other three category and out of all
respondents only 1% respondents are professional.
Q-7MODE
Q-7 MODE OF
OF PAYMENT
PAYMENT

(1)DEBITCARD
(1)DEBITCARD

MOP

Frequency Percent Valid Percent Cumulative

Percent

Valid ALWAYS 34 34.0 34.0 34.0

MOSTLY 19 19.0 19.0 53.0

SOMETIMES 21 21.0 21.0 74.0

 RARELY 13 13.0 13.0 87.0

NEVER 13 13.0 13.0 100.0

Total 100 100.0 100.0

 INTERPRETATION:
this shows that the out of all respondents the debit
card user 34% users use debit card always which is higher than
other category and 13% users never use the debit card.

(2) CREDIT CARD:

 MOP2

Frequency Percent Valid Percent Cumulative

Percent

ALWAYS 15 15.0 15.0 15.0

MOSTLY 22 22.0 22.0 37.0

SOMETIMES 24 24.0 24.0 61.0

Valid
RARELY 11 11.0 11.0 72.0

NEVER 28 28.0 28.0 100.0

Total 100 100.0 100.0

 INTERPRETATION:
 In This shows that the users of credit card are
less than any other users. There are 28% respondents are never use
credit card and the 15% respondents are always use credit card.

Q-3 ONLINE BANKING

Q-3 ONLINE BANKING

MOP3

Frequency Percent Valid Percent Cumulative

Percent

ALWAYS 29 29.0 29.0 29.0

MOSTLY 30 30.0 30.0 59.0

SOMETIMES 29 29.0 29.0 88.0

Valid
RARELY 8 8.0 8.0 96.0

NEVER 4 4.0 4.0 100.0

Total 100 100.0 100.0

INTERPRETATION:

the below graph shows that the 29% of respondents use online
banking always and 30% respondents use online banking mostly and
there are 4% respondents are never use online banking.
(4)MOBILE WALLET
(4)MOBILE WALLET

MOP4

Frequency Percent Valid Percent Cumulative

Percent

ALWAYS 35 35.0 35.0 35.0

MOSTLY 34 34.0 34.0 69.0

SOMETIMES 16 16.0 16.0 85.0

Valid
RARELY 10 10.0 10.0 95.0

NEVER 5 5.0 5.0 100.0

Total 100 100.0 100.0

  INTERPRETATION:
the respondents who use m-wallet is higher than
any other three categories respondents. there are 35% respondents
who use mobile wallet daily and here there are only 5%
respondents who use never use mobile wallet.

EASE OF USE
EASE OF USE

(1)FOR MONEY TRANSFER

EOU1
 Frequency Percent Valid Percent Cumulative
Percent

ALWAYS 45 45.0 45.0 45.0

MOSTLY 33 33.0 33.0 78.0

SOMETIMES 14 14.0 14.0 92.0

Valid
RARELY 3 3.0 3.0 95.0

NEVER 5 5.0 5.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
 out of all respondents there are 45% respondents who use
money transfer from mobile banking and there are 5% respondents who
never use mobile banking for money transfer.

(2)FOR SHOPPING
(2)FOR SHOPPING

EOU2

Frequency Percent Valid Percent Cumulative

Percent

ALWAYS 36 36.0 36.0 36.0

MOSTLY 34 34.0 34.0 70.0

SOMETIMES 21 21.0 21.0 91.0

Valid
RARELY 6 6.0 6.0 97.0

NEVER 3 3.0 3.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
The below chart shows that the there are 36%
respondents are use mobile wallet for online shopping. and there are
34% respondents use mobile wallet mostly for online shopping and there
are 3% respondents who never use mobile wallet.
 (3)FOR
(3)FOR RECHARGE
RECHARGE

EOU3

Frequency Percent Valid Percent Cumulative

Percent

ALWAYS 41 41.0 41.0 41.0

MOSTLY 27 27.0 27.0 68.0

SOMETIMES 21 21.0 21.0 89.0

Valid
RARELY 8 8.0 8.0 97.0

NEVER 3 3.0 3.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
the above chart shows that there are 41%
respondents use mobile wallet for recharge and there are 3% respondents
never use mobile wallet for recharge.

(4)FOR
(4)FOR UTILITY
UTILITY AND
AND BILL
BILL PAYMENT
PAYMENT

EOU4

Frequency Percent Valid Percent Cumulative

Percent

Valid ALWAYS 28 28.0 28.0 28.0

MOSTLY 30 30.0 30.0 58.0

SOMETIMES 28 28.0 28.0 86.0

RARELY 8 8.0 8.0 94.0

 NEVER 6 6.0 6.0 100.0

Total 100 100.0 100.0

INTERPRETATION:
The above chart shows that there are 28%
respondents use utility and bill payment use m-wallet always and also
28% respondents use m-wallet sometimes there are 6% respondents are
never use mobile wallet for utility and bill payment.

(5)FOR
(5)FOR BOOKING:
BOOKING:

EOU5

Frequency Percent Valid Percent Cumulative

Percent
 ALWAYS 33 33.0 33.0 33.0

MOSTLY 30 30.0 30.0 63.0

SOMETIMES 19 19.0 19.0 82.0

Valid
RARELY 10 10.0 10.0 92.0

NEVER 8 8.0 8.0 100.0

Total 100 100.0 100.0

Q – 1 it is easy to use
 PB1

Frequency Percent Valid Percent Cumulative

Percent

AGREE 58 58.0 58.0 58.0

STRONGLY AGREE 28 28.0 28.0 86.0

NEUTRAL 8 8.0 8.0 94.0

Valid
DIS AGREE 3 3.0 3.0 97.0

STRONGLY DISAGREE 3 3.0 3.0 100.0

Total 100 100.0 100.0

Q – 2 Using M-Wallet would enhance effectiveness in making payment.

 PB2

Frequency Percent Valid Percent Cumulative

Percent

AGREE 35 35.0 35.0 35.0

STRONGLY AGREE 42 42.0 42.0 77.0

NEUTRAL 18 18.0 18.0 95.0

Valid
DIS AGREE 3 3.0 3.0 98.0

STRONGLY DISAGREE 2 2.0 2.0 100.0

Total 100 100.0 100.0

Q – 3 The use of M-wallet is clear and comfortable

Q – 3 The use of M-wallet is clear and comfortable

PB3

Frequency Percent Valid Percent Cumulative

Percent

AGREE 42 42.0 42.0 42.0

STRONGLY AGREE 40 40.0 40.0 82.0

Valid NEUTRAL 13 13.0 13.0 95.0

DIS AGREE 5 5.0 5.0 100.0

Total 100 100.0 100.0

Q – 4 Privacy is trustworthy in M-Wallet

Q – 4 Privacy is trustworthy in M-Wallet

PB4

Frequency Percent Valid Percent Cumulative

Percent

AGREE 42 42.0 42.0 42.0

STRONGLY AGREE 40 40.0 40.0 82.0

NEUTRAL 12 12.0 12.0 94.0

Valid
DIS AGREE 4 4.0 4.0 98.0

STRONGLY DISAGREE 2 2.0 2.0 100.0

Total 100 100.0 100.0

Q –– 55 Transaction
Q Transaction will
willbe
beeasy
easyininM-Wallet
M-Wallet
 PB5

Frequency Percent Valid Percent Cumulative

Percent

AGREE 41 41.0 41.0 41.0

STRONGLY AGREE 41 41.0 41.0 82.0

NEUTRAL 10 10.0 10.0 92.0

Valid
DIS AGREE 5 5.0 5.0 97.0

STRONGLY DISAGREE 3 3.0 3.0 100.0

Total 100 100.0 100.0

Q
Q––66Service
Service&&offers
offersininM-Wallet
M-Walletareare
very useful
very in transaction
useful in transaction
 PB6

Frequency Percent Valid Percent Cumulative

Percent

AGREE 38 38.0 38.0 38.0

STRONGLY AGREE 51 51.0 51.0 89.0

NEUTRAL 8 8.0 8.0 97.0

Valid
DIS AGREE 2 2.0 2.0 99.0

STRONGLY DISAGREE 1 1.0 1.0 100.0

Total 100 100.0 100.0

Q –Q7–Service provide
7 Service 24*7
provide 24*7
 PB7

Frequency Percent Valid Percent Cumulative

Percent

AGREE 47 47.0 47.0 47.0

STRONGLY AGREE 44 44.0 44.0 91.0

NEUTRAL 6 6.0 6.0 97.0

Valid
DIS AGREE 1 1.0 1.0 98.0

STRONGLY DISAGREE 2 2.0 2.0 100.0

Total 100 100.0 100.0

DESCRIPTIVE
DESCRIPTIVEANALYSIS
ANALYSIS
 Descriptive Statistics

N Range Minimum Maximum Sum Mean Std. Variance Skewness Kurtosis

Deviation

Statistic Statistic Statistic Statistic Statistic Statistic Std. Statistic Statistic Statistic Std. Statistic Std.
Error Error Error

MOP 100 4.00 1.00 5.00 252.00 2.5200 .14105 1.41049 1.989 .443 .241 -1.092 .478
MOP2 100 4.00 1.00 5.00 315.00 3.1500 .14311 1.43108 2.048 .005 .241 -1.321 .478
MOP3 100 4.00 1.00 5.00 228.00 2.2800 .10925 1.09249 1.194 .558 .241 -.270 .478
MOP4 100 4.00 1.00 5.00 216.00 2.1600 .11610 1.16098 1.348 .866 .241 -.073 .478
EOU1 100 4.00 1.00 5.00 190.00 1.9000 .10778 1.07778 1.162 1.339 .241 1.441 .478
EOU2 100 4.00 1.00 5.00 206.00 2.0600 .10427 1.04272 1.087 .860 .241 .275 .478
EPU3 100 4.00 1.00 5.00 205.00 2.0500 .11044 1.10440 1.220 .818 .241 -.137 .478
EOU4 100 4.00 1.00 5.00 234.00 2.3400 .11479 1.14786 1.318 .607 .241 -.267 .478
EOU5 100 4.00 1.00 5.00 230.00 2.3000 .12513 1.25126 1.566 .736 .241 -.432 .478
PB1 100 4.00 1.00 5.00 165.00 1.6500 .09679 .96792 .937 1.781 .241 3.102 .478
PB2 100 4.00 1.00 5.00 195.00 1.9500 .09143 .91425 .836 .990 .241 1.153 .478
PB3 100 3.00 1.00 4.00 181.00 1.8100 .08492 .84918 .721 .882 .241 .193 .478
PB4 100 4.00 1.00 5.00 184.00 1.8400 .09290 .92899 .863 1.252 .241 1.650 .478
PB5 100 4.00 1.00 5.00 188.00 1.8800 .09876 .98760 .975 1.337 .241 1.708 .478
PB6 100 4.00 1.00 5.00 177.00 1.7700 .07635 .76350 .583 1.251 .241 2.911 .478
PB7 100 4.00 1.00 5.00 167.00 1.6700 .08047 .80472 .648 1.742 .241 4.691 .478
Valid N
100
(listwise)

CHAPTER 6
 FINDING

 It is clear that mobile wallet will alter the other modes of online
payment in future
 The users of mobile wallet are much satisfied on its usage
 Factors like brand loyalty, convenience of shopping plays an
important role in adoption of mobile wallet
 Security and safety of funds plays a challenging factor for the
users
 Majority of the respondents prefer to use mobile wallet for
doing recharge()followed by paying bills () and transferring
money

CHAPTER 7
 CONCLUSION

Mobile wallet payment is a big platform for

new technology which promotes financial institutions in India through
mobile technology and also helps to increase their customers and its
usage. The security issues are tightened and reduced will automatically
increase the adoption of a mobile wallet. Recently, everyone has a smart
phones but there is need to create awareness and acceptance about the
mobile wallet services which is comfortable, very secure, confidential,
safe and convenient without any efforts and interruption.

QUESTIONNAIRE
A study of preference towards the mobile
wallet among the students in Ahemdabad
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*Required

(1) Name *

Your answer

(2) Email id *

Your answer
(4 ) Gender *
[ ] Male
[ ] Female
[ ] Other

(5 ) Age *
[ ] 15-25
[ ] 26-35

(6 ) Education qualification *
[ ] Under graduate
[ ] Graduate
[ ] Post graduate
[ ] Professional

(7 ) Occupation *
[ ]Student
[ ]Job
[ ]Business
[ ]Other:

(8 ) Monthly family income *

[ ] Less than 20000
[ ] 20000-30000
[ ] 30000-40000
[ ] More than 40000

(9) Do you have smartphone *

[ ] Yes
[ ] No

(10) Do you use any application for online transaction? *

[ ] Yes
[ ] No
[ ] Maybe

(11) How often do you use M-Wallet *

[ ] Daily
[ ] Weekly
[ ] Occasionally
[ ] Monthly

(12) How often do you use the following payment methods for online transaction? *
Always
Mostly
Sometimes
Rarely
Never
(1) Debit card
(2) Credit Card
(3) Online banking
(4) Mobile Wallet
(13) How often do you use mobile Wallet payment system for following reasons? *
Always
Mostly
Sometimes
Rarely
Never
(1) For Money transfer
(2) For shopping
(3) For Recharge
(4) For utility and bill payment
(5) For booking (tickets/hotels/etc.)
*
Agree
Strongly agree
Neutral
Disagree
Strongly disagree
(1) It is easy to use
(2) Using M-Wallet would enhance effectiveness in making payment
(3) The use of M-Wallet is clear & comfortable
(4) Privacy is trustworthy in M-Wallet
(5) Transaction will be easy in M-Wallet
(6) Service & offers in M-Wallet are very useful in transaction
(7) Service provide 24*7
 References

https://www.researchgate.net/publication/
341000530_MOBILE_WALLET_AND_ITS_FUTURE_IN_INDIA
https://www.researchgate.net/publication/324500578_Study_of_E-
wallet_Awareness_and_its_Usage_in_Mumbai
http://www.ijamtes.org/gallery/147%20conf-mba.pdf
https://www.idealinstitute.edu.in/Ideal-International-Journal-Of-Management-And-IT/
uploads/issues/journal2018/1.E-wallet-Lokinder-8-pages.pdf
https://doi.org/10.1108/IJBM-09-2018-0256
https://www.theseus.fi/bitstream/handle/10024/86343/Ngoc_Doan.pdf?sequence=1