Mid Term Exam - NMP Program Time2: Hours Marks 20 Course: Team Building: Issues and Challenges Open Book-Reading Material (NO PPT) This is an open book examination. Read the sections carefully, think and then write your answers Section 1 1, What in Richardson thoughts makes a good manager? What is the difference between sales account representative and sales manager? ~ (Limit your answer to 2 pages) 4 Marks 2. Highlight one important reasons and symptoms for Escalation of commitment. Describe an experience where you have been part of Escalation of Commitment highlight any step that you followed to avoid this. (Limit your answer to 2 pages1+3=4 Marks) 3. You are working for an IT consultancy firm you got a eritical project where project submission deadline is stringent, Design a team for this project keeping Belbin team role composition in mind. (Limit your answer to | page) (4 Marks) 4. Elaborate two differences between team and group with examples, (Limit your answer to 1 page) (3 Marks) Section 2. QS. On the basis of attached case-let describe the decision-making style that you would apply in this scenario also write the norms that would be important in this scenario (Limit your answer to 1 page) (5 Marks)Seth 2 : casee bet You ate the General Manager in charge of a large electronics plant. The company’s management has recently installed new machines and put in a new simplified work system, but to the surprise of everyone, your-self included, the expected increase in Productivity was not realized. In fact, production has begun to drop, quality has fallen off, y Was not real eee and the number employees separated has risen. You do not believe that there is anything wrong with the machines. You have heard from other companies that are using them and they confirm this opinion, You have also had representatives from the firm that built these machines go over them and they report that they are operating at peak efficiency. You suspect that some parts of the new work system may be responsible for the change, but this view is not widely shared among your immediate subordinates. The drop in Production has been variously attributed to poor training of the operators, lack of an adequate system of financial incentives, and poor morale. Clearly, this is an issue about which there considerable depth of feeling within individuals and potential disagreement among your deputies. ‘This moming you received a phone call from your Director (operations). He had just received your production figures for the last six months and was calling to express his concern, He indicated that the problem was yours to solve in any way what you think best, but that he would like to know within a week what steps you plan to take. : You share your Director's concem with the falling productivity and know that your subordinates are also concerned. The problem is to decide what steps to take to rectify the situation, 1. Asa leader decision style would you use: GeNMP Human Resource Management (Core) ‘Mid-Term Exam Each question carries equal marks of 7.5 each. All questions are compulsory. Time: 2 hrs Full Marks: 30 1. Illustrate and differentiate human resource management responsibilities and functions of ine and staff managers. ee 2. Explaifi with adequate example(s), how strategic human resource management can help company create a competitive advantage (in its own specific industry). Explain four/five main concerns in recruitment and retention of a diverse workforce. Though, the immediate supervisor is most likely to conduct an employee's performance assessment, how would yau go about responding to the Question: “who should appraise and employee”. Suitable examples along with point-to-point justifications would be appreciated.Management Development Institute, Gurgaon (Mid Term Exam) NEGOTIATION SKILLS (NS) Open Book (Includes printed/handwritten notes, text books, ppts.) NMP 30, Term-IIT Faculty: Anil Anand Pathak (Pre Mid-term, 5 Sessions) Time: 1 hour Max. Marks: 25 (Weight 0%) QL. What are your key learning from the simulation game “Win As Much As You Can? Or 2. Is it possible to become a negotiation genius? Why or why not?Management Development Institute, Gurgaon National Management Programme-30 Energy Management (2017-18) Mid Term -II1 Examinations Negotiation Skills Name of Faculty: Dr. Priyanka Vallabh Mid Term Examination (Open Book) Maximum Marks: 10 ‘Time Limit: 60 minutes Each question carries five marks. There is no word limit for the answers but try to give 10 the point answers. Qu1 Based on the activity THE USED CAR that was done by you in the class, answer the following questions? a) What was your role? Did you reach an agreement in this negotiation? If so, how satisfied are you with the price? Ifnot, are you satisfied that you did not agree? Why? b) Ifyou reached a settlement, how does the settlement price compare to your target price, fo the buyer’s opening offer, and to the lowest (highest) price that you were willing to accept? Who “won” in this activity? Comment on the strategy followed by the winner. ) Who made the first offer? Does it matier who puts out the first number? Do you want to be the person making the first offer, or the person Kearing the first offer? Why? Under what circumstances might your answer be different? Q.2 Based on the activity BAKER-FLORIST-GROCERY done by you in the class, answer the following questions? a) What was your role? How you approached the negotiation? 1b) Did your strategy work? Were you satisfied ‘with the outcome you achieved in the end? c) How are negotiations involving three parties different from those involving two parties?Management development institute NMP Mid-term Exam 2017 SBM Weightage: 20% 2.00 Hrs Open book /Study Material Questions 1. What is the decision-making process for Metabieal consumers?. Who is involved in the Brocess? ‘How should Printup think about the segmentation of potential Metabical consumers? Who is the optimal target consumer? (10 marks) " 2. How should CSP identify and employ the differential advantages that Metabical offers to Position itself in the marketplace? (10 marks) Given the positioning strategy you chose, what would be your communications strategy {0 each of your target audiences? Would you change the mar keting budget or the IMC. (integrated marketing communications mix? If'so, how? What would the timeline for your communications plan look like? (10 marks)NMP and EM Mid Term Exam (SFI) Faculty: Veeresh Sharma Duration Two hrs. MM 20. Weightage 20%. 1. Open book (as many books as desired). Everything is allowed. 2. Make special note of length of answers. If your answer exceeds the limit prescribed, marks will be deducted proportionately. 3. One page means one side of a sheet of paper. QW/1. What are the main PESTLE factors affecting the movie industry? How are these likely to change in the next three years and what are the implications for survival and success in the industry? (Upper limit of the answer - Two Pages) MM 10 Exliw Ql2. When might an organization opt for a strategy that does not fit its environment and what are the risks involved? (Upper it of the answer - Two Pages) MM 10‘Wait Time (min 96 | 2 | ra | 34 so | 67 | s3 | 92 q4+| 162 | or | 95 {as | 9s | 3 | 4s 4 | 16 | 167 | 13 97 | ws | 13 | 74 | [121 | 36 | 9s | 142 103 | s9 | 72 | 56 wa [a7 [73 | 52 or | ss | 8 | 10a | 23 Calculate the upper and lower control limits for mean and range chart, and comment on the capability of the service area to meet its designated goal. (Take the values of constants from the table given in book). ‘Tech is modernizing its college ID system. Beginning this term, all faculty, staff, and students ‘will be required to carry a “smart” identification card, called a student passport. What makes it smart is a magnetic strip with information on club memberships, library usage, class schedules (for taking exams), restrictions (such as no alcohol), medical insurance, emergency contacts, and ‘medical conditions, If desired, it can also be set up as a debit card to pay fines or purchase items from the bookstore, vending machines, cash machines, copy machines, and several local retailers. University administrators are excited about the revenue potential and increased control of the passport, but they are not looking forward to the process of issuing approximately 60,000 new cards. IFapplicants could be processed at the rate of 60 an hour, the entire university could be issued passports in a month’s time (with a little overtime) ‘The steps in the process and approximate times follow. Steps 1 and 2 must be completed before step 3 can begin. Steps 3 and 4 must precede step 5, and step 5 must be completed before step 6. Steps in Process Time 1. Review application for correctness 10 seconds - te 2. Verify information and check 60 seconds for outstanding debt 3. Process and record payment 30 seconds « ¥ 4. Take photo 20 seconds + 3 5. Attach photo and laminate 10 seconds. \& 6. Magnetize and issue passport 10 seconds: 1. it possible to process one applicant every minute? Explain. . How would you assign tasks to workers in order to process 60 applicants an hour? . How many workers are required? How efficient is your line?Management Development Institute, Gurgaon NMP&EM (2017-18) MID-Term Examination Term-III Name of the Course: Operations Management (Se Faculty: Dr. Amit Kumar Gupta Nature of Exam: - Open Book Day & Time of Exam: - NOV, 2017 - 21/2 Hours Attempt all questions: (all questions are of-10 marks each) 1. The Willow River Mining Company mines and ships coal it has experienced the following, demands for coal during the past eight years Develop an exponential smoothing model (0.40) and 3-Year moving average model, and ‘compare the forecast accuracy of the two using MAD. Indicate which forecast seems to be mo: accurate. At Samantha's Super Store the customer service area processes customer returns, answers customer questions and provides information, addresses customer complaints, and sells gift certificates, The manager believes that if customers must wait longer than 8 minutes to see a customer service representative they get very irritated. The customer service process has been designed to achieve a customer wait time of between 6 and 12 minutes. The store manager has conducted 10 samples of five observations each of customer waiting time over a two-week period as follows: - que