What are the two things that the teams generally forget during idea

generation?
socializing, delivery

UX and UI are the same.

False

________ is a summary of all the interactions a customer has with the

organization through different touchpoints.
Customer Experience

Trust and Empathy within the team are built by the _______ activity.

Team leap

A good leader must know the skills of the team members.

True

What are the three key points in a Relationship Framework?

breadth, depth, consistency

Breadth, depth, and consistency are the key points of measurement in

Relationship Framework

______ describes the journey from defining the needs of the customer to

delivering the final solution.

Journey Map