Customer satisfaction towards Professional Courier & Cargo

Name :

Occupation :Gender:

Address :

Contact :

l.Various types of customers.

(a)Student | [ (b)Industrial (c)Employee (d) Others | |

2. Customer appreciation

(a)Yes | | (b)No | |

3. Which of the following service satisfies you the most.

(a) Customer care II (b)Service (c) Timely (d)Safe delivery

(e) Other I I

4.How often do you use the service.

(a)Once a month I I (b)More than once a month

(c)Onceevery three months I I (d)Daily | |

5. What is your preferred method of ordering.

(a)In person I I (b)Telephone I I (c)E-maill I

(d)via the company website ordering service I I

6. How much are you satisfied with the ordering service.

(a)Fully satisfied (b)Satisfied[ (c)neither satisfied nor unsatisfied

(d)Unsatisfied I I (e)Fully unsatisfied
7. Which ty pe of shipping do you use most often.
(a) Letter (b) Parcel (c) Excessive or oversized shipment

(d)Others I I

8. Are you loyal to Professional courier & cargo?

(a) Continue with same company I I

(b) Continue with same company even if you are unsatisfied | |

(c) Change over to the other company I I

9. Give the ratings for the following

Statements Highly Disagree Neutral Agree Highly

disagree agree
1. Do you agree with the pricing for the 1 2 3 4 5
type of shipment you prefer.

2. The courier arrived within the 1 2 3 4 5

specified delivery time
3. How do you rate our package tracking 1 2 3 4 5
system. (5) Excellent, (4) Veiy good, (3)
Good, (2) Fair, (1) Poor
4. After sales service are satisfactory. 1 2 3 4 5

5. You would recommend any of your 1 2 3 4 5

friend to use this company

• Any other opinion/suggestionthatyou wantto

write:_______________________________________________________________________________