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HP 15 Laptop PC
© Copyright 2018, 2019 HP Development Product notice Software terms
Company, L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD, Athlon, Ryzen, and Radeon are common to most models. Some features may otherwise using any software product
trademarks of Advanced Micro Devices, Inc. not be available on your computer. preinstalled on this computer, you agree to be
Bluetooth is a trademark owned by its bound by the terms of the HP End User License
proprietor and used by HP Inc. under license. Not all features are available in all editions of Agreement (EULA). If you do not accept these
Windows is a trademark of the Microsoft group Windows. This computer may require upgraded license terms, your sole remedy is to return the
of companies. and/or separately purchased hardware, drivers entire unused product (hardware and software)
and/or software to take full advantage of within 14 days for a full refund subject to the
The information contained herein is subject to Windows functionality. Go to refund policy of your seller.
change without notice. The only warranties for http://www.microsoft.com for details.
HP products and services are set forth in the For any further information or to request a full
express warranty statements accompanying refund of the price of the computer, please
such products and services. Nothing herein contact your seller.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Preparation for disassembly ............................................................................................................. 33
Optical drive ....................................................................................................................................... 34
6 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Bottom cover ..................................................................................................................................... 38
Battery ............................................................................................................................................... 41
Memory module ................................................................................................................................ 43
Hard drive .......................................................................................................................................... 45
Solid-state drive ................................................................................................................................ 47
Solid-state drive bracket and connector board ................................................................................ 48
WLAN module .................................................................................................................................... 50
Hard drive connector board ............................................................................................................... 51
USB/card reader board ...................................................................................................................... 52
TouchPad button board ..................................................................................................................... 53
TouchPad module .............................................................................................................................. 54
Fan ..................................................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 57
Display assembly ............................................................................................................................... 61
System board .................................................................................................................................... 71
Speakers ............................................................................................................................................ 74
Power connector cable (DC-in) .......................................................................................................... 75
Top cover with keyboard ................................................................................................................... 76
viii
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 81
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 81
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 81
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 81
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 82
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 82
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 82
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 82
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 82
10 Specifications ............................................................................................................................................ 86
Computer specifications ...................................................................................................................................... 86
39.6-cm (15.6-in) display specifications ............................................................................................................. 87
M.2 SATA solid-state drive specifications ............................................................................................................ 87
M.2 PCIe solid-state drive specifications ............................................................................................................ 88
Hard drive specifications ..................................................................................................................................... 89
12 Recycling .................................................................................................................................................. 92
Index ............................................................................................................................................................. 93
ix
x
1 Product description
Model numbers:
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Athlon® 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core
Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 5 MB L2 + L3 cache, 2400 MHz, dual core, 15 W
Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-2300U (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W
Internal graphics:
AMD Radeon Vega 3 Mobile Graphics (Ryzen 3-2200, Athlon 300U processor)
External graphics:
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Panel 39.6 cm (15.6 in), WLED, eDP, slim-flat (3.2 mm), 16:10 ultra wide aspect ratio:
Full high-definition (FHD) (1920 × 1080), anti glare, SVA, 220 nits
FHD (1920 × 1080), anti glare, UWVA, 220 nits, narrow bezel
● 16384 MB (8192 MB × 2)
● 4096 MB (4096 MB × 1)
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Primary storage Single hard drive configurations, 6.35 cm (2.5 in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives:
256 GB
Category Description
256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
Dual speakers
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Supports SD/SDHC/SDXC
Push-pull insertion/removal
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)
RJ-45/Ethernet
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Keyboard/pointing Keyboard:
devices
Full-size, textured, island-style keyboard with numeric keypad
Full-size, two coat paint, backlit, island-style keyboard with numeric keypad
Full-size, three coat paint, backlit, island-style keyboard with numeric keypad
TouchPad:
65 W Smart, nPFC, 4.5 mm, for use in Argentina (models with discrete graphics)
45 W Smart, nPFC, 4.5 mm, for use in Argentina (models with UMA graphics)
1 m, conventional
Windows® 10 Home 64
Category Description
Windows 10 Home S 64
Windows 10 Pro 64
AC adapter
Optical drive
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Component Description
(2) Drive light ● Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is firmly seated.
To remove a card:
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Component Description
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 7
Display
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon..
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Component Description
(1) Power button ● When the computer is off, press the button to turn on the
computer.
Options.
Keyboard area 11
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
NOTE: Pressing the Windows key again will close the Start
menu.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Plays the next track of an audio CD or the next section of a DVD or a BD.
NOTE: The airplane mode key is also referred to as the wireless button.
Keyboard area 13
Bottom
Component Description
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(3) Product ID
Labels 15
3 Illustrated parts catalog
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For
spare part information, see Display assembly subcomponents on page 22.
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 76.
Keyboard, backlit, ash silver (available only with -001 United States, -002 India, and -DB1 Canadian L23074-xx1
French keyboards)
Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States keyboards) L28504-001
Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28505-001
Keyboard, no backlight, iridescent ceramic white (available only with -001 United States keyboards) L28506-001
Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28507-001
Keyboard, no backlight, ocean teal (available only with -001 United States keyboards) L31735-001
Keyboard, no backlight, Real Tree (available only with -001 United States keyboards) L31736-001
Keyboard, no backlight, natural silver (available only with -002 India keyboards) L32368-002
Keyboard, backlit, ocean teal (available only with -001 United States keyboards) L32863-001
Keyboard, backlit, natural silver (available only with -002 India keyboards) L32864-002
NOTE: All system board spare part kits include replacement thermal material.
NOTE: For spare part information, see Mass storage devices on page 26.
8 GB 862398-855
4 GB 862397-855
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
(13) Fan
(14) Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001
Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001
(15) Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001
Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001
(16) Heat sink for use in fanless models with AMD E2-9000e processors L20494-001
The USB/card reader board cable is available using spare part number L20452-001.
NOTE: For spare part information, see Mass storage devices on page 26.
Cables
Cables 21
Display assembly subcomponents
Standard L20421-001
Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001
illustrated)
Non-touch, HD L20443-001
Touch, HD L20442-001
HD camera L20447-001
Snow white; Pattern: mesh knit; for use in defeatured models L50306-001
Snow white; Pattern: mesh knit; for use in full-featured models L50307-001
Jet black; Pattern: mesh knit; for use on narrow bezel models L54499-001
Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter
Miscellaneous parts 25
Mass storage devices
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking plastic tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Relative humidity
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Method Voltage
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0
screw (1), and the remove the bracket from the drive (2).
4. If it necessary to remove the bezel from the front of the optical drive:
a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel
rotates outward (2).
b. Press the tab to release the bezel from the drive (3).
c. Rotate the side of the bezel (4), and then remove it (5).
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-1 Bottom cover descriptions and part numbers (continued)
Front feet:
Rear feet:
1. Prepare the computer for disassembly (Preparation for disassembly on page 33).
2. Remove the optical drive (see Optical drive on page 34).
Remove the bottom cover:
3. Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2).
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
Battery
Table 6-2 Battery description and part number
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
Hard drive
Table 6-4 Hard drive descriptions and part numbers
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
Solid-state drive
Table 6-5 Solid-state drive descriptions and part numbers
Before removing the solid-state drive bracket and connector board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 33).
2. Remove the optical drive (see Optical drive on page 34).
3. Remove the bottom cover (see Bottom cover on page 38).
4. Remove the battery (see Battery on page 41).
5. Remove the solid-state drive (see Solid-state drive on page 47).
Remove the solid-state drive bracket and connector board:
1. Slide the bracket toward the side of the computer (1), and then lift the bracket out of the computer (2).
2. Disconnect the solid-state connector board cable from the system board ZIF connector (1).
3. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Remove the connector board from the computer (3).
Reverse this procedure to install the solid-state drive bracket and connector board.
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
50 Chapter 6 Removal and replacement procedures for authorized service provider parts
Hard drive connector board
Table 6-8 Hard drive connector board description and part number
Before removing the hard drive connector board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 33).
2. Remove the optical drive (see Optical drive on page 34).
3. Remove the bottom cover (see Bottom cover on page 38).
4. Remove the battery (see Battery on page 41).
5. Remove the hard drive (see Hard drive on page 45).
Remove the hard drive connector:
1. Disconnect the cable from the system board ZIF connector (1).
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).
52 Chapter 6 Removal and replacement procedures for authorized service provider parts
TouchPad button board
Table 6-10 TouchPad button board part descriptions and part numbers
54 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).
NOTE: The TouchPad module may be very tight and difficult to remove.
56 Chapter 6 Removal and replacement procedures for authorized service provider parts
Heat sink assembly
Table 6-13 Heat sink assembly descriptions and part numbers
Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001
Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001
Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001
Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001
Heat plate for use in fanless models with AMD E2-9000e processors L20494-001
To remove the heat sink assembly from products with discrete graphics:
1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that
secure the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).
58 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system
board components (2) (4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.
60 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 33).
2. Remove the optical drive (see Optical drive on page 34).
3. Remove the bottom cover (see Bottom cover on page 38).
4. Remove the battery (see Battery on page 41).
Remove the display assembly:
1. Lift the tape from the display connector on the system board (1).
2. Disconnect the cable from the connector (2).
3. Remove the cable from the clip (3).
4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges.
5. Remove the Phillips broad head M2.0 × 2.0 screw (2) from the right display hinge.
6. Rotate the hinges upward (3).
62 Chapter 6 Removal and replacement procedures for authorized service provider parts
L50294-001: Berry mauve; Pattern: mesh knit
L50295-001: Chalkboard gray; Pattern: mesh knit
L50297-001: Lumiere blue; Pattern: mesh knit
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips
snap into place along the bottom of the display cover.
2. If it is necessary to replace the display bezel:
a. Remove the two Phillips M2.0 × 3.0 screws (1), flex the top (2) of the bezel, the inside edges of the
left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display
enclosure.
64 Chapter 6 Removal and replacement procedures for authorized service provider parts
4. If it is necessary to replace the display panel:
IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with
tape.
a. HD panels:
Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.
FHD panels:
b. Pull the tape out from behind the left and right sides of the panel.
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display panel stretchable adhesive tape is available using spare part number L29080-001.
66 Chapter 6 Removal and replacement procedures for authorized service provider parts
b. Remove the display hinges (2).
The display hinges are available using spare part number L20420-001.
Use the following image to determine proper cable routing in the display of the antenna cable (1) and display
cable (2).
The display rear cover is available using the following spare part numbers:
L20433-001: Jet black
68 Chapter 6 Removal and replacement procedures for authorized service provider parts
L23061-001: Jet black (narrow bezel models)
L20437-001: Sparkling black
L20434-001: Natural silver
L23062-001: Natural silver (narrow bezel models)
L20435-001: Pale gold
L57158-001: Pale rose gold
L20440-001: Scarlet red
L20436-001: Twilight blue
L20438-001: Smoke gray
L23063-001: Smoke gray (narrow bezel models)
L20432-001: Snow white (full-featured models)
L21307-001: Snow white (defeatured models)
L20441-001: Maroon burgundy
L28509-001: Iridescent ceramic white
L28508-001: Iridescent pale rose gold
L31723-001: Ocean teal
L31724-001: Real Tree
L50301-001: Berry mauve; Pattern: mesh knit
L50302-001: Chalkboard gray; Pattern: mesh knit
L50303-001: Jet black; Pattern: mesh knit
L50304-001: Lumiere blue; Pattern: mesh knit
L50306-001: Snow white; Pattern: mesh knit; for use in defeatured models
L50307-001: Snow white; Pattern: mesh knit; for use in full-featured models
L54498-001: Chalkboard gray pattern; mesh knit
L54499-001: Jet black; Pattern: mesh knit; for use on narrow bezel models
Reverse these procedures to reassemble and install the display assembly components.
When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure
from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive
tape, spare part number L29080-001.
(1) Four positioning corner pieces
(2) Two gaskets
(3) Display panel stretchable adhesive tape
IMPORTANT: Make special note of each screw size and location during removal and replacement
2. Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1).
72 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Lift the left side of the system board, and then remove the system board from the computer (2).
74 Chapter 6 Removal and replacement procedures for authorized service provider parts
Power connector cable (DC-in)
Table 6-16 Power connector cable description and part number
Keyboard, backlit, ash silver (available only with -001 United States, -002 India, and -DB1 Canadian L23074-xx1
French keyboards)
Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States keyboards) L28504-001
Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28505-001
Keyboard, no backlight, iridescent ceramic white (available only with -001 United States keyboards) L28506-001
Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28507-001
Keyboard, no backlight, ocean teal (available only with -001 United States keyboards) L31735-001
Keyboard, no backlight, Real Tree (available only with -001 United States keyboards) L31736-001
Keyboard, no backlight, natural silver (available only with -002 India keyboards) L32368-002
Keyboard, backlit, ocean teal (available only with -001 United States keyboards) L32863-001
Keyboard, backlit, natural silver (available only with -002 India keyboards) L32864-002
For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number
India -002
76 Chapter 6 Removal and replacement procedures for authorized service provider parts
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 77).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 81.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 84).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 84).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 84).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 84).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
Computer specifications
Table 10-1 Computer specifications
Metric U.S.
Dimensions
HDD and ODD, Ryzen processors, UMA graphics 2062.7 g 4.55 lbs
HDD and ODD, A9/A6/A4 processors, UMA graphics 2004.7 g 4.42 lbs
HDD and ODD, Ryzen/A9/A6/A4 processors, discrete graphics 2088.7 g 4.60 lbs
Input power
Temperature
Relative humidity
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
86 Chapter 10 Specifications
39.6-cm (15.6-in) display specifications
Table 10-2 Display specifications
Metric U.S.
BrightView
Backlight WLED
128-GB* 256-GB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
256-GB*
Dimensions
Height 1 mm
Length 50.8 mm
Width 28.9 mm
Weight < 10 g
Transfer rate
Access times
Logical 0.1 ms
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
88 Chapter 10 Specifications
Hard drive specifications
Table 10-5 Hard drive specifications
Dimensions
Transfer rate
Average (read/write) 12 ms 12 ms 13 ms
Maximum 22 ms 22 ms 24 ms
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
Norway NEMKO 1
South Korea EK 4
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
92 Chapter 12 Recycling
Index
Index 93
hard drive connector board keypad, integrated numeric 12 removal 34
removal 51 keys spare part numbers 34
spare part number 18, 27, 51 action 12 optical drive eject button,
hard drive/solid-state drive cable airplane mode 13 identifying 6
spare part number 27 esc 12 optical drive, identifying 6
HDMI port fn 12
identifying 7 num lock 12 P
heat sink Windows 12 packaging guidelines 32
spare part numbers 18 panel
heat sink assembly L spare part numbers 23
removal 57 labels pause action key 13
spare part numbers 57 Bluetooth 15 play action key 13
hinge regulatory 15 pointing device, product
removal 66 serial number 15 description 4
spare part number 67 service 15 ports
hinge cover wireless certification 15 HDMI 7
spare part number 22 WLAN 15 product description 3
Hinge Kit left side components 7 USB 6
spare part number 23 lights USB SuperSpeed 7
HP PC Hardware Diagnostics UEFI AC adapter and battery 7 power button, identifying 11
downloading 81 camera 8 power connector
starting 81 caps lock 10 identifying 7
using 80 drive 6 power connector cable
HP PC Hardware Diagnostics Windows mute 10 removal 75
downloading 79 power 6 spare part numbers 75
installing 80 RJ-45 (network) status 7 power cord
using 79 set requirements 90
HP Recovery Manager M power lights, identifying 6
correcting boot problems 85 M.2 solid-state drive power requirements, product
HP Recovery media specifications 88 description 4
recovery 85 memory processor 1
product description 2 product description
I removal 43 audio 3
integrated numeric keypad, spare part number 18 camera 3
identifying 12 spare part numbers 43 chipset 1
internal microphones, identifying 8 MicroSD memory card reader, display panel 2
identifying 6 ethernet 3
J model name 1 external media cards 3
jacks mute light, identifying 10 hard drive 2
audio-out (headphone)/audio-in mute volume action key 13 keyboard 4
(microphone) 7 memory 2
network 7 N operating system 4
RJ-45 (network) 7 network jack, identifying 7 optical drive 3
next track action key 13 pointing device 4
K ports 3
keyboard O power requirements 4
product description 4 operating system, product processor 1
removal 76 description 4 product name 1
spare part number 76 optical drive security 4
spare part numbers 17 product description 3
keyboard backlight action key 13
94 Index
serviceability 5 solid-state drive bracket and USB SuperSpeed port, identifying 7
wireless networking 3 connector board USB/card reader board
product name 1 removal 48 removal 52
product name and number, spare part numbers 48 spare part number 19, 52
computer 15 solid-state drive cable
spare part number 27 V
R solid-state drive connector board vents, identifying 11, 14
recovery 84 spare part number 18 volume
discs 85 speaker volume action keys 13 adjusting 13
HP Recovery partition 85 speakers mute 13
media 85 identifying 11
USB flash drive 85 removal 74 W
recovery media spare part number 17 webcam/microphone module
creating using HP Cloud Recovery spare part numbers 74 removal 64
Download Tool 84 special keys, using 12 Windows
creating using Windows tools 84 specifications backup 84
regulatory information computer 86 recovery media 84
regulatory label 15 display 87 system restore point 84
wireless certification labels 15 hard drive 89 Windows key, identifying 12
Remote HP PC Hardware Diagnostics M.2 solid-state drive 88 Windows tools, using 84
UEFI settings solid-state drive 87 wireless antenna
customizing 82 static electricity 30 removal 67
using 82 switch screen image action key 13 wireless certification label 15
removal/replacement system board wireless networking
procedures 33, 37 removal 71 product description 3
restoring 84 spare part number 17 WLAN
right side components 6 spare part numbers 71 removal 50
RJ-45 (network) jack, identifying 7 system restore point, creating 84 spare part numbers 50
RJ-45 (network) status lights, WLAN antenna
identifying 7 T removal 67
top cover WLAN antennas, identifying 8
S removal 76 WLAN cable
screen brightness action keys 13 spare part number 76 spare part number 23
Screw Kit, spare part numbers 25 top cover/keyboard WLAN device 15
security cable slot, identifying 6 spare part numbers 17 WLAN label 15
security, product description 4 TouchPad button board WLAN module
serial number, computer 15 removal 53 spare part number 18
service labels, locating 15 spare part number 17 workstation guidelines 29
serviceability, product description 5 spare part numbers 53
slots TouchPad buttons
memory card reader 6 identifying 9
security cable 6 TouchPad module
solid-state drive removal 54
removal 47 spare part number 17, 54
spare part number 18, 27 TouchPad zone, identifying 9
spare part numbers 47 transporting guidelines 32
specifications 87 traveling with the computer 15
U
USB port, identifying 6
Index 95