Maximizes system performance by proactively and reactively identifying and resolving system performance-affecting issues.

Proactively improves/maintains system performance by coordinating or completing channel plans for their assigned systems and by suggesting hand-off/cell balancing parameters for new cell sites. Works with field personnel on existing system problems such as interference, poor cell site performance, antenna system redesign, traffic/VCH capacity, and handoffs/cell balancing. Analyzes and/or collects data from drive test instruments and from OM's and logs collected from switch. Capacity: Works with RF engineering to review future capacity requirements. Recommends traffic management strategies. Implements datafill for capacity changes and additions. Validates post implementation performance. Inter-System Hand-off coordination: Reviews all coordination whether in-house or from neighboring markets and communicates pros and/or cons with appropriate RF Engineers and Network Operations. Works with neighboring markets to implement, test and maintain intersystem handoffs. Modification Design: Using available tools, works with RF Engineering to suggest hardware and software changes to improve system performance. Works with vendors and other departments to create test plans, if required, for evaluation and implementation of new software releases as they pertain to system performance. System Performance Assessment: Using RF engineering tools, works with RF Engineers on interference studies and for all proposed frequency/PN plans. Works with Network Operations and Customer Service in resolving customer complaints and service issues. Analyzes new and existing cell site performance with RF Engineers and Network Operations. Makes recommendations to improve dropped calls, dropped handoffs, access failures, blocking and reduce interference. Communications: Maintains communications between all departments to promote open dialog to provide improvements to the customer's experience. Projects: Leads and/or participates in departmental related projects defining or refining processes and procedures. Training: Assists in the development of training and informational seminars on new technologies as well as review existing technologies/methods for a strong understanding of the tools and methods available. Works with field personnel to improve system quality including assistance and training with cell site optimization and path balancing procedures. System Development: Assists Marketing, Sales, and RF Engineering with customer specific engineering applications such as building penetration needs, specialized cell site installations and designs, and answering customer's technical inquiries. Works with RF engineers on new technologies that will enhance the customer experience. Drive Testing: Performs drive tests for PRL testing, Data throughput, frequency clearing, system optimization, cell site candidate selection, and cell site integration as well as market bench marking. Works with product evaluation group to test and evaluate mobile devices. Travel: Required as needed.
The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of associates so classified. Additional responsibilities may be assigned as needed

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Bachelor Degree in Electrical Engineering or related field or equivalent is required. Minimum 3 -5 years system performance experience with Nortel/Ericsson or Lucent system. Knowledge of GSM/CDMA standards gained through BS in Electrical Engineering/math/similar subjects or relevant experience.

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High level of GSM understanding is highly preferred. In depth understanding of Nokia Siemens Network GSM is preferred. In depth understanding and working experience with post processing tools like TEMS investigation/discovery, Agilent and/or ACTIX/WindCatcher is required. In depth understanding of network counters and statistics/KPI for GSM and understanding how to pull different GSM KPI reports. Project Management skills a plus. Strong written verbal, organizational, and interpersonal skills are required. Proficient with MS Office - Word, Excel, Access, PowerPoint, required. Valid driver's license required