De Bd d Grievance Handling Questions India's #1 Learning Platform - Start Complete Exam Preparation eR React Gikees Pec ues) Ce cienry Corea exer Download App MCQ Question 1: View this Question Online > Under which policy, employees are free to meet the top executives of the organization and get their grievances redressed? 1. Open door policy 2. Step ladder policy 3. Open communication policy 4. Open hierarchy policy 5. Collective bargaining policy Answer (Detailed Solution Below) Option 1 : Open door policy Grievance Handling MCQ Question 1 Detailed Solution Open door policy is a form of grievance handling procedure where employee takes their grievances to top management directly.x ee ieee aera Retin) PS Ela Orel eM ee TLE) Cee Keene Peo aed raat) CC caer Corre eu Exetie2? Download App MCQ Question 2: View this Question Online > of the following is not true regarding dealing with grievances? 1. The complainant should be allowed to express himself completely 2. Attempts should be made to get at the root of the problem 3. The management must not show thelr anxiety to remove the grievances of the workers. 4. If grievances are real and their causes are known, attempts should be made to remove the causes 5. If grievances are imaginary attempts should be made to counsel the workers Answer (Detailed Solution Below) Option 3 : The management must not show their anxiety to remove the grievances of the workers. Grievance Handling MCQ Question 2 Detailed Solution Management must not show anxiety to remove the grievances of the workers, Problem will be become more serious if grievances are not handled on time.eee eae PS Ela Orel eM ee TLE) Dee Peo bec raat) CC caer Corre eu & Quizzes Download App MCQ Question 3: View this Question Online > Practice by which the services of a neutral party are used in a dispute as a means of helping the disputing parties to reduce the extent of their differences and to arrive at an amicable settlement or agreed solution is known as 1. Arbitration 2. Adjudication 3. Collective Bargaining 4. Conciliation 5. Court of enquiry Answer (Detailed Solution Below) Option 4 : Conciliation Grievance Handling MCQ Question 3 Detailed Solution Conciliation is @ form of mediation in which services of a neutral party are used to settle industrial disputes.& ee ieee aera Retin) PS Ela Orel eM ee TLE) Cee Keene Peo aed raat) CC caer Corre eu Exetie2? Download App MCQ Question 4: View this Question Online > Which of the following constitutes essentials of a good grievance procedure except? 1. Flexible 2. Simple 3. Unbound 4, Set up with participation of all leaders of the employees 5. Applicable to all in the organization. Answer (Detailed Solution Below) Option 3 : Unbound Grievance Handling MCQ Question 4 Detailed Solution A good grievance procedure should be bounded with respect to time. Therefore, it should lay the time limit. Good grievance procedure should ensure speedy redressal of the grievances.2 are ie tera PS Ela Orel eM ee TLE) Cee Keene ic ] Pea ec) eas) CC caer Corre eu Exetie2? Download App MCQ Question 5: View this Question Online > In step-ladder procedure of grievance handling which is the foremost step, an aggrieved employee must undertake. . Going to the head of the department v . Filing of written grievance 3. Going to the labour courts 4. Approach to joint grievance committee . Approach to labour unions Answer (Deiailed Solution Below) Option 2: Filing of written grievance Grievance Handling MCQ Question 5 Detailed Solution Aggrieved employee should first present his grievance in writing to his supervisor or foreman.& ee ieee aera Retin) PS Ela Orel eM ee TLE) Cee Keene Peo aed raat) CC caer Corre eu Exetie2? Download App MCQ Question 6: View this Question Online > The conciliation officer is given the power of. 1. Civie court 2. Labour court 3. Standing officer | 4, Arbitrator 5. None of these Answer (Detailed Solution Below) Option 1 : Civic court Grievance Handling MCQ Question 6 Detailed Solution The conciliation officer is the representative of this party in an industrial dispute. A conciliation officer investigates without delay the industrial dispute and makes efforts to settlement thereof. As per Section 12 of Industrial Dispute 1947, the conciliation officer has power of civil court.r & 5 India’s #1 Learning Platform PS Ela Orel eM ee TLE) Cee Keene Peo aed easy CC caer Corre eu Exetie2? Download App MCQ Question 7: View this Question Online > Which permanent settlement machinery has been mentioned in the speedy and accountable settlement of industrial disputes? 1. Adjudication 2. Conciliation 3. Atbitration 4. Appropriate Government 5. None of these Answer (Detailed Solution Below) Option 2: Conciliation Grievance Handling MCQ Question 7 Detailed Solution Industrial Dispute Act specifies some methods of dispute settlement machinery under Sec. 3 to Sec- 10 of Industrial Dispute Act. 1947. Conciliation is the first and permanent settlement machinery for resolving any dispute where the conciliation officer put in his efforts to solve the issue; if itis still not solved then it is processed to labour courts and industrial tribunals, If the adjudication process fails ‘then the next phase is to adopt arbitration.2 are ie tera PS Ela Orel eM ee TLE) Cee Keene Peo aed raat) CC caer Corre eu Exetie2? Download App MCQ Question 8: View this Question Online > Open door policy of grievance handling is best suited for_____ organizations. 1. Small 2. Big 3. Medium - size 4, Inter 5. All Answer (Detailed Solution Below) Option 1 : Small Grievance Handling MCQ Question 8 Detailed Solution This policy is not possible in big organizations because top executives will be too busy in other matters. Also, reaching to top executives is because of too many levels of hierarchy in between.x ee ieee aera Retin) PS Ela Orel eM ee TLE) Cee Keene Peo aed easy CC caer Corre eu Exetie2? Download App MCQ Question 9: View this Question Online > This is most commonly used in the public sector, typically reports on the reasons for the dispute, the views and arguments of both sides, and (in some cases) recommended ‘settlement, which the parties are free to decline. 1. Arbitrator 2. Mediator 3. Fact finder 4. Conciliator 5. None of these Answer (Detailed Solution Below) Option 3: Fact finder Grievance Handling MCQ Question 9 Detailed Solution A fact-finder is a neutral-person is assigned the task of finding facts from the arguments and evidences provided by different parties and providing a non-binding report on these findings. The fact- finder is neither a mediator nor a judge. The fact-finder's main aim is to understand the substance of the case and find out facts from each party's version of it and in most cases, recommend further steps ora settlement on the basis of these facts.eee eae Start Complete Exam Preparation Srna PROT Pipes easy eas estoy Corre eu pao ary Download App MCQ Question 10: View this Question Online > is a part of code of discipline drawn up during 16" session of Indian labour Conference (1958) which envisages the creation of a grievance machinery to administer the grievance handling procedure. 1. Planned grievance procedure 2. Mode grievance procedure 3. Step grievance procedure 4. Hierarchy arievance procedure 5. Group grievance procedure Answer (Detailed Solution Below) Option 2 : Mode grievance procedure Grievance Handling MCQ Question 10 Detailed Solution Model grievance procedure gives in detail the steps through which a grievance is to be processed.