Atlassian

ACP-120
Jira Cloud Administrator
QUESTION & ANSWERS

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QUESTION 1

As a Jira expert, your are tasked to write a JQL query in order to look for all issues having the word
“[Profile]” and whose ‘Priority’ was “High”.
Which query will satisfy the requirement?
A. summary = “[Profile]” AND Priority = “High”
B. all ~ “[Profile]” AND Priority was “High”
C. text ~ “\\[Profile\\]” AND Priority was “High”
D. summary ~ “\\[Profile\\]” AND Priority = “High”
E. text ~ “[Profile]” AND Priority was “High”

Correct Answer: C

Explanation/Reference:

Exam topic: User features

Related Atlassian documentation:
JQL Cheat Sheet
Search syntax for text field
Escaping special characters (It is a Jira Server 8 documentation, but for escaping characters, it is still
valid for Cloud as well)
JQL keywords
Correct answer: 3
Explanation:
1. INCORRECT: The query is syntactically not correct and contains some mistakes.
First the “summary” system field does not support the “=” operator and even if a custom field with
the name ‘summary’ and supporting the “equal” operator was created (like for example a Select-List
custom field), the “summary” field in JQL will still reference the system field and not the custom field.
Second mistake the brackets “[“ and “]” were not escaped.
Third mistake the question states that we are looking for the word “[Profile]” and not the issues
whose summary is or contains the word “[Profile]”.
Forth mistake the question is looking for issues whose “Priority” WAS, not equal, the value “High”, so
it is important to recall all system fields supporting the “WAS” operator (Fix PARSR mnemonic).
2. INCORRECT: The query is syntactically not correct and contains some mistakes.
First the “all” operator is not supported and even if it was referencing a custom field named “all”, the
question didn’t state that.
Second mistake the brackets “[“ and “]” were not escaped.
3. CORRECT: Indeed, it is the correct and valid way to search for a text (or a word) using JQL. Besides
the brackets “[“ and “]” were escaped and the “Priority” field is used according to the question’s
requirement. Pay attention though, that if you copy paste this query in Jira Cloud, it may not work
because of the double quotes. You need to delete them and type them again.
4. INCORRECT: Although the query is syntactically correct, it does not meet the requirement. In fact,
the question is asking to search for issue whose “Priority” WAS, not equal, the value “High”
INCORRECT: The query is syntactically not correct and contains a mistake. In fact the brackets “[“ and
“]” were not escaped.
----------------------------------------------------
Important Information
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This course also includes:
- An "ACP-120 Cheat Sheet" with some major topics (I will be updating it and adding more topics,
tips and tricks): https://bit.ly/3IZWRug
- A summary and detailed infographics about the ACP-120 Exam topics: https://bit.ly/3vNe5rb
Use "ACp-120@Go" password to open both files.

QUESTION 2

Linda, an HR Team Manager, wants to create a filter and share it with all members of the project role
“HR Managers” in the Jira project “HR”. Linda has “Browse Project” Permission in the project “HR”.
She was able to create her filter without any problems. But after selecting the “HR” project, she was
not able to find the “HR Managers” Project role in the drop down menu while trying to share the
created filter.
Identify the reason why?
A. Linda needs a project permission to share filters with project roles
B. Linda is not a member of “HR Managers” role of the project “HR”
C. It is not possible to share filters with project roles
D. Linda needs to first share it with all roles in the project HR and then she will be able to share it
with the project role "HR Managers"

Correct Answer: B

Explanation/Reference:

Exam topic: User features > Manage shared filters and dashboards and identify the outcome of filter
subscription configurations
Related Atlassian documentation:
JQL Cheat Sheet
Filter subscription
Correct answer: 2
Explanation: If Linda is able to share the filter this means that Linda has the global permission “Share
filters and dashboards”. Bug since but Linda is not able to find a certain project role in the drop down
menu, this means that she is not a member of that project role. So the correct answer is 2.
1. INCORRECT: There is no such project permission. If needed check a permission scheme in order to
recall all project permissions.
3. INCORRECT: Project roles can be used in sharing filters.
4. INCORRECT: If the filter is shared with all project roles, this means that the filter will be accessible
to all project roles and not only the “HR Managers” project role.

QUESTION 3

Your organisation has two products used in one site: Jira Software Cloud and Confluence Cloud.
You were tasked to suspend a Jira user. A task that you completed successfully.
Which statement is true?
A. The suspended user will be able to access your organisation Confluence Cloud site
B. The suspended user can still be used as an assignee

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C. The suspended user will still be shown in users listing
D. Existing users can still @mention the suspended user

Correct Answer: C

Explanation/Reference:

Exam topic: Product and Project Access and Permissions

Related Atlassian documentation:
Remove or suspend a user
Correct answer: 3
Explanation:
1. INCORRECT: If a user is suspended in one site, he won’t be able to access all products in that site.
Notice though that the same user will be able to access other sites in your organization if any. Here is
an excerpt from the documentation “Removing a user from one site, doesn’t remove them from your
organization or other sites you manage”
2. INCORRECT: A prerequisite for a user to be “an assignable user” is to have a Jira product access.
Just for recall, in company-managed software projects, Jira admins can control who can be assigned
an issue using permission schemes and more specifically the “Assignable user” project permission. In
team-managed projects, Atlassian have simplified permissions sets. If you grant a role any of the
permissions that appear under the “Work on project issues” set, anyone with that role can be
assigned issues in the project.
3. CORRECT: In fact, since access may be restored to the suspended user, he will be listed in users
listing but as suspended, not active.
4. INCORRECT: @mentioning the suspended user will not be possible as only active users can be user
mentioned.

QUESTION 4

A Sales team is using Jira on a daily basis in order to manage their sales funnel using company-
managed projects. They create and edit their issues, create filters and dashboards and are satisfied
with the use of Jira. Nevertheless, they cannot set and modify the due date on issues in their “SALES”
project.
What additional configuration is needed?
A. Grant the Sales team “Resolve issues” project permission
B. Grant the Sales team “Schedule issues” project permission
C. Grant the Sales team “Edit issues” project permission
D. Grant the Sales team “Close issues” project permission

Correct Answer: B

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Explanation/Reference:

Exam topic: Product and Project Access and Permissions > Troubleshoot product access, groups,
roles, project and global permissions
Related Atlassian documentation:
Schedule an issue
Correct answer: 2
Explanation: In order to edit/modify the “due date” system field a user must have two project
permissions: “Edit issues” project permission and “Schedule issues” project permission. Of course the
due date field must be present in the issue layout and edit screen. Since the sales team is able to
create and most importantly edit issues but not able to edit/modify the due date, this means that this
team is lacking the “Schedule issue” project permission. So the correct answer is 2.
1. INCORRECT: “Resolve issues” project permission is needed in order to be able to edit the “Fix
versions” system field not the “due date” system field.
3. INCORRECT: Sales team is already able to edit and create issues. The team is not able to edit “due
date” system field
4. INCORRECT: “Close issues” project permission is mainly used in workflow transition in order to
check if users do have the permission to close an issue or for other business requirements. This
project permission is not needed to edit the “due date field”.

QUESTION 5

Analyze the following automation rule which runs in the company-managed project “Mobile Dev”:

After a recent configuration change, one of the two actions starts failing.
Identify the possible reason ?
A. A project permission was revoked for the automation actor
B. Either the “Labels” or the “Components” field was hidden in the field configuration used by the issue
type
C. The value set for the field “Labels” does not exist anymore

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D. The value set for the field “Components” does not exist anymore

Correct Answer: D

Explanation/Reference:
Exam topic: Workflows and Automation (5-10% of the exam)
Related Atlassian documentation:
Automation: Basics
Jira automation template library
Jira Cloud automation
Correct answer: 4
Explanation:
1. INCORRECT: There is only one project permission required by this rule and it is the “Edit issues” project
permission. If this permission is revoked for the automation actor, then the two actions should fail and not
only one of them.
2. INCORRECT: Hiding a field from the field configurations does not make the automation rule fail. The rule
will still update the field and the value will be available once the field shown again.
3. INCORRECT: The labels field accepts values that exist and even new values that can be created on the
fly. So the automation rule cannot fail because of this
4. CORRECT: In fact, if the value set for the Components field does not exist anymore the automation rule
will fail because the Components field only allows values that were created before from the Components
Page of the project.

QUESTION 6

Identify which option of backup or restore is NOT available in a Jira Cloud Site?
A. Create a site backup to use in any Jira Cloud site
B. Create a site backup to use in any Jira Server
C. Import media from a Jira Cloud backup
D. Import data from a Jira Server Backup
E. Import media and data from a Jira Cloud

Correct Answer: B

Explanation/Reference:

Exam topic: Administering and Extending Jira (5-10% of the exam)

Related Atlassian documentation:
Migrating from Jira Cloud to Server applications
Migrating from one Cloud instance to another Cloud instance
Correct answer: 2
Explanation:
1. INCORRECT: You can create a backup of all Jira projects for importing into another Jira Cloud

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instance.
2. CORRECT: Cloud Site backups support cannot be restored to specific Jira Server or DataCenter
versions, which are documented in the migration guide.
3. INCORRECT: Media can be imported separatly from data in Jira Cloud
4. INCORRECT: Data Can be imported separatly from media in Jira Cloud
5. INCORRECT: Data and Media can be imported together or seraparatly in Jira Cloud.
Once you have generated and unzipped a backup file, you should have an output similar to the
following:
JIRA-backup-20161021
├── activeobjects.xml
├── entities.xml
├── data
│ ├── attachments
│ └── avatars
└── logos
Note that database data is stored in both activeobjects.xml and entities.xml. Issue attachments, user
avatars and project logos are stored in corresponding directories. If you don't want to import
attachments, avatars or logos to your new Jira Cloud site, you can remove the corresponding directory
and then zip the modified directory tree before importing.

QUESTION 7

A user reported a spelling mistake in the name of an issue type.

What configuration should be update, once the issue type name has been changed?
A. Issue Type schemes referencing the renamed issue type
B. Issue Type Screen Schemes referencing the renamed issue type
C. Saved filters referencing the renamed issue type
D. Gadgets referencing the renamed issue type
E. Issue Type Field Configuration Scheme referencing the renamed issue type

Correct Answer: C

Explanation/Reference:

Exam topic: Issue Types, Fields and Screens (15-20% of the exam)
Related Atlassian documentation:
Renaming an issue type
Save your search as a filter
Correct answer: 3
Explanation:
1. , 2. & 5. INCORRECT: All schemes relying on issue types (like Issue Type schemes, Issue Type
Screen Schemes ….) do not need an update because behind the scenes, Jira is using the issue type ID
and not the issue type name.
3. CORRECT: Saved filters are usually using issue type names, although issue type IDs are also
supported. Since the issue type has been changed, saved filters should be updated.
4. INCORRECT: Gadgets don’t need to be updated and will be automatically updated.

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QUESTION 8

Some users are complaining that emails received from Jira are text formatted and as such looks
outdated and not suited for their use. They want to leverage the Jira feature allowing them to receive
html formatted emails with clickable links, images …etc.
Your Chief Information Officer asked you to set the email format to html for every Jira user. What is
the most appropriate solution
A. Create an support ticket and ask Atlassian to set the email format to html for every user in your
site
B. Change the user default setting property “Email format” to “html” and then click “Apply” in order
to enforce this change for every Jira user
C. Send an email to all Jira users with a tutorial on how to change the email notifications format
D. Bulk change all user settings and set the email notification format to “html” for all users

Correct Answer: B

Explanation/Reference:

Exam topic: Configuring Global Settings and User Communications > Modify Jira general configuration
settings according to requirements (look and feel options, default language, user default settings,
system dashboard)
Related Atlassian documentation:
Configure the user default settings
Correct answer: 2
Explanation: Jira allows setting the default “Email format” for users. Moreover, Jira also allows
enforcing this setting by applying it to each and every user. This configuration can be found in System
> User Default Preferences

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1. INCORRECT: Atlassian won’t apply the change. Atlassian would advise and guide you how to do it.
3. INCORRECT: Although this solution can be used but it is not the most appropriate action to
undertake by a Jira admin.
4. INCORRECT: The “Bulk change” operation affects issues only

QUESTION 9

Joseph created the issue “WEB-58” in the company-managed project “WEB” and assigned it to Amber.
Part of the “WEB” project notifications scheme is below:
Event Notifications
------------------------------------
Issue Created Reporter
Current Assignee
Project Lead
All Watchers
Amber received a notification email after the creation of the issue “WEB-58” but Joseph didn’t receive
any email notification, although he has activated the following personal settings:
- “You’re the reporter” is enabled
- “You’re the assignee of the issue” is enabled
- “Watch your issues” is set to “Enabled”
Yet, Joseph has received a notification email when Amber updated the description.
Identify why Joseph is not getting the email notification after the issue creation?
A. Outgoing mail is disabled
B. Joseph did not set “You make changes to the issue” option in his Personal Settings
C. Joseph does not have the “Modify Reporter” project permission
D. A security-level is preventing Joseph from receiving the notification

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E. The Jira User Default settings “AutoWatch own issues” is disabled

Correct Answer: B

Explanation/Reference:

Exam topic: Notifications and Email (5-10% of the exam)

Related Atlassian documentation:
Configure email notifications
Manage your Jira personal settings
Configure the user default settings
Correct answer: 2
Explanation: Let’s recall how email notifications are sent (see screenshot below):

1. INCORRECT: If the Outgoing mail is disabled, no email notification will be sent

2. CORRECT: According to the notification scheme Joseph should get an email notification when he

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creates an issue since he is the reporter.
Besides, since Joseph was able to get an email notifications when Amber updated the description of
the issue WEB-58, this means that Joseph is able to access the issue. So there is no project
permissions or issue security level problems. The last check is the Personal settings. Joseph will get a
an email notification if and only if :
- The personal settings option “You’re the reporter” is enabled, which is the case
- The personal settings option “You make changes to the issue” is enabled. Which is not the case
3. INCORRECT: The project permission “Modify reporter” is not needed since the reporter don’t need
to be changed and this project permission is not check when an email notification is sent
4. INCORRECT: Since Joseph was able to get an email notifications when Amber updated the
description of the issue WEB-58, this means that Joseph is able to access the issue. So there is no
project permissions or issue security level problems.
5. INCORRECT: The Jira default settings “AutoWatch own issues” is overridden the personal settings
option “Watch your issues” which is set to “Enabled” as stated by the question

QUESTION 10

Identify what features are NOT supported by team-managed projects?

A. Add an “Affects versions” field to existing fields of an issue type
B. Add a “Fix versions” field to existing fields of an issue type
C. Create a custom issue type
D. Add a screen transition for a workflow
E. Customize the project default notification email address used to send emails

Correct Answer: A,D

Explanation/Reference:

Exam topic: General Project Configuration (10-15% of the exam)

Related Atlassian documentation:
Get started with team-managed projects
Manage how work flows in your team-managed project
Correct answer: 1,4
Explanation:
1. CORRECT: Below is a listing of all available fields and field types in team-managed projects. As you
can notice, there is no “Affects versions” field.

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2. INCORRECT: As shown in the screenshot above, the “Fix versions” field is available if the
“Releases” features is enabled.
3. INCORRECT: Custom issue types can be created using the “Add issue type” (see screenshot below).

4. CORRECT: It is not possible to add screen transitions to workflows in team-managed projects.

5. INCORRECT: The project default notification email address used to send emails can be customized
at the project level (see screenshot below taken from the “Project settings” > “Notifications”).
Moreover, this email address can be customized further in order to use your verified domain but you
need to be the organization admin in order to do this.

QUESTION 11

Elijah has created an issue collector for his project which shares its configuration with several other
company-managed projects. The issue collector’s default reporter is set to Elijah.
This issue collector was used without any problem for several months in multiple WEB-based business
applications.
Following a recent configuration change users are receiving the following error:

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Elijah is the only project administrator and project lead of his project and he hasn’t made any
configuration change. Also, Elijah and his team are still able to create and work on issues and they
haven’t noticed any errors.
Identify a possible reason for this error?
A. Users are not filling issue collector’s required fields
B. Fields have been set to required and are not present in the issue collector
C. There was a networking error
D. The collector is no longer able to match the user Id with the email address filled by the user

Correct Answer: B

Explanation/Reference:

Exam topic: Administering and Extending Jira (5-10% of the exam)

Related Atlassian documentation:
Issue Collector fails with "Oops! something went wrong" error (This article is not fully applicable to Jira
Cloud but give some hints about this error)
Correct answer: 2
Explanation:
1. INCORRECT: When a required field is not filled, the issue collector display a red error message
below the field.
2. CORRECT: Setting the field as required will not allow issues to be created if the required field is not
present in the issue collector. In this case, the error message “Oops! something went wrong error”
will be displayed.
4. INCORRECT: In case of a networking error, the UI will freeze (see screenshot below)

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5. INCORRECT: The default reporter will be used in this case as described in the documentation
“Reporter for the issue. Used unless a reporter is matched to a Jira user with create issue
permissions.”

QUESTION 12

Identify what features are NOT supported by team-managed projects?

A. Customize Resolution values
B. Release and version management
C. Allow only certain group members to use a transition
D. Create dependent dropdown fields
E. Set a TimeStamp field to the current time by default

Correct Answer: A,C

Explanation/Reference:

Exam topic: General Project Configuration (10-15% of the exam)

Related Atlassian documentation:
Get started with team-managed projects
Manage how work flows in your team-managed project

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Correct answer: 1,3
Explanation:
1. CORRECT: In fact, “Resolution“ values cannot be customized in team-managed projects unlike
company-managed project where the Jira admin can customize resolution values.
2. INCORRECT: Releases can be enabled in team-managed projects from the “Features” page as
shown below

3. CORRECT: Rules can be added to workflow transitions in team-managed projects. Among these
rules “Restrict who can move an issue” which allows to restrict a transition to some users (aka
“people”) or “roles” as shown
below. As you can see “groups” can NOT be used in this rule.

4. INCORRECT: Dependent dropdown fields can be created in team-managed projects as shown in the
below screenshot.

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5. INCORRECT: As shown in the screenshot below, it is possible to set a TimeStamp field to the current
time by default.

QUESTION 13

Sarah is the project administrator of the project “HIG”.

There are currently two versions available in this project: version 1.0 and version 2.0. Both versions
have issues referencing them.
Version 1.0 has the status “RELEASED” and version 2.0 has the status “UNRELEASED”.
Sarah has mistakenly archived both versions 1.0 and 2.0. After noticing her error, Sarah is now
wondering if she will be able to unarchive both versions and if she should do it or not.
Identify which statement is correct?
A. Sarah can and should unarchive both versions 1.0 and 2.0 in order to correct her error
B. Unarchiving version 1.0 will revert the status of version 1.0 to “UNRELEASED”
C. Sarah won’t be able to unarchive version 1.0 only

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D. Sarah won’t be able to unarchive version 2.0 only

Correct Answer: A

Explanation/Reference:

Exam topic: General Project Configuration (10-15% of the exam)

Related Atlassian documentation:
Manage versions
Correct answer: 1
Explanation: To revert the release of a version, simply select Unarchive from the actions menu. So if a
version has the status “RELEASED” before its archival, unarchiving it will revert its status back to
“RELEASED”. Same rule applies for a version with the status “UNRELEASED”. So the correct answer is
1.
2. INCORRECT : Unarchiving a version that previously has the status “RELEASED” just before the
archival will not revert its status to “UNRELEASED”
3. INCORRECT : The “Unarchive” operation is always available for the project admin on all archived
versions
4. INCORRECT : The “Unarchive” operation is always available for the project admin on all archived
versions
5. INCORRECT : The “Unarchive” operation is always available for the project admin on all archived
versions

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