Name: Edgar D.

Macalla
Year & Section: BSHM – 2B Activity 9
Date of Submission: June 1, 2022

Why is it important to train managers in hospitality and

tourism industry?

Tourism education is important in preparing students to achieve

the professional and practical skills that the tourism industry requires.
Given the labor-intensive nature of the tourism industry, practical
training is unquestionably as vital as theoretical training.

Training can provide employees with the information and skills

necessary to provide a customer-focused experience. Customers are more
inclined to stick with a company that provides excellent customer
service. Increased employee value: Training makes employees feel valued
and appreciated. Management in the hospitality industry can be
challenging. A manager is responsible for not only keeping a business, or
a section of a business, running well, but also for helping the business
grow by networking with possible new clients, assisting with customer
retention, training new staff, and filling in when someone is sick or on
vacation. Clients and customers will benefit from diversity training in the
workplace, in addition to staff. Clients and customers want to work with
companies with which they have a personal connection, and the more
diversified an organization is, the better. The organization will be able to
access more clients or customers. Organizations with a more varied
workforce will be able to provide a broader range of services, as different
backgrounds allow for distinct sets of abilities.

It takes time and effort to develop as a manager. Many of these talents

are acquired on the job, and the finest managers will get experience in the field.
A manager or would-be manager, on the other hand, might gain an advantage
over others by investing in training and may be able to rise in their career more
quickly while delivering even greater service to customers and staff. Proper
training makes it simpler to advance as a manager, especially when it comes to
hospitality abilities.