Harvard ManageMentor — NEW MANAGER TRANSITIONS TOOLS

Contact Sheet for New Managers

A critical task for managers is to know how and where they can get the information or assistance they need.
This is more of a challenge for new managers in a new company. It takes time to develop real alliances, but a
simple contact list such as the one below can help you get off to a good start. You can modify this list as new
needs present themselves.
When I Need Information or Advice On . . . I’ll Go To . . . Phone, E-mail, or Location
Person Responsible
Security
Benefits, insurance, policies, and procedures
Technology, my desktop system
IT Help Desk or Hot Line
Purchasing, accounts payable, receivable, and so on
Training for myself or my direct reports
Records, departmental
Records, employee files
Physical plant maintenance
Performance management
Coaching
Salary levels and administration
Budgeting
Affirmative Action, Equal Employment Opportunity
Hiring or recruitment
Mailing, shipment
Warehouse, inventory levels
Mailing, express delivery
Organizational charts, structure
Temporary help agency
Sales
Marketing
Public relations, publicity
Engineering
Production
Legal advice
Customer service
Customer service number
Returns and refunds