Communiquer les résultats en Anglais

We were looking for a restaurant to conduct our satisfaction survey. The restaurant, Auto-
passion café, is located in the 14th arrondissement of Paris, on Boulevard Brune. This eatery
employs 14 people. This is a restaurant with a car theme. The decor is cutting-edge, ranging
from Formula 1 to the ceiling, the car seat to sit in, and even the door handle embedded in
vehicle wheels.

The major goal of this survey was to get to know our consumers better so that we could
improve the quality of our service and offerings. We were able to learn more about our
clients by asking them several questions about their motivations, behavior, and opinions.

We interviewed restaurant patrons for 20 days, from March 1 to March 20, in order to be
able to ask them.
We designed our online questionnaire to get as many responses as possible. Then, similar to
business cards, we produced a QR code that we printed. Finally, each time a server placed a
bill on a table, he slid a QR code underneath it, allowing any customer who wished to fill out
the questionnaire to do so.

We received 62 answers in all over the course of 20 days thanks to our QR code. There are
52 percent women and 48 percent men among those interviewed. It is also highly balanced
in terms of age, with each age group representing roughly 25% of those interviewed: under
25, between 25 and 39, between 40 and 55, and 55 and older.

We utilized Excel to create meaningful graphs that revealed key information while
administering the questionnaire. In the vast majority of situations, the graphs were
histograms.

I chose to examine the responses to our questionnaire's second question, "How did you hear
about our restaurant?" As we can see from our pie chart, the bulk of customers found the
restaurant through word of mouth, accounting for about 80% of the total. I believe that in
the internet space, this is still an issue that we can address, particularly by building social
networks, which can be a very effective approach to grow and expand the clientele.

In terms of client satisfaction, the survey results were mostly good. Indeed, we received a
9.32 out of 10 overall satisfaction rating. More specifically, the decoration received an
8.81/10 grade.
Value for money: 8.90/10
9.52/10 for service
9.90/10 for the decoration, which is the restaurant's most valuable feature in my opinion.
Furthermore, we have observed that around 90% of clients visit this restaurant because of
the decor and vehicle motif. Then, about 45 percent of clients come from a distance of more
than 20 kilometers to eat at this restaurant. After all, we were able to deduce that a
substantial portion of it came specifically for this restaurant and are willing to drive a long
distance to dine in this unusual establishment.

ALTIT Hamza 1
 Q2.How did you know this restaurant?

90,00%
80,00%
70,00%
60,00%
50,00%
40,00%
30,00%
20,00%
10,00%
0,00%
2- Bouche à oreille 4- Site web 3- Télévision 1- Réseau social

Q5.Why do you comme to our restaurant ?

100,00%
90,00%
80,00%
70,00%
60,00%
50,00%
40,00%
30,00%
20,00%
10,00%
0,00%
1-Notre thème, 2-Notre cuisine 3-La qualité du service 4-La proximité
décoration

Average

Q8_NoteAccueil 9,52

Q9_NoteVariété 8,90

Q10_NotePrix 8,81

Q11_NoteDécoration 9,90

ALTIT Hamza 2
 Q12. How many Kilometers did you travel to come to the
restaurant ?
50%

40%

30%

20%

10%

0%
1- Moins de 1 km 2- Entre 1 et 10 km 3- Entre 11 et 20 km 4- Plus de 20 km

ALTIT Hamza 3