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Coronavirus (COVID-19)
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Contact the council

myAccount
myAccount is our online account portal where you can book, apply, report and pay for
services in a simple, clear and personalised way.

Online
The quickest and easiest way to contact us is online.

Contact us online

By telephone
01332 640000 Monday to Friday from 9am to 5pm.

Council Tax and Housing Benefits phone lines are open Monday to Friday from 9am to 3pm
(except bank holidays).

Deaf people can text 07774 333 412.

BSL signed video interpretation service

If you have hearing difficulties you can contact Derby City Council using the sign language
service.

In person
The Council House is open Monday to Friday from 9am to 5pm.

Our Customer Service Centre (including self-service booths) is open from 9am to 3pm for the
following services:

 Streetpride including Parking Services

 Registrars
 Housing Options
 Pest Control
 Blue Badge
 Gold Card
 Customer Feedback

Other services' opening times may vary.

Our Benefits and Council Tax advice services are available in the Council House by
appointment only.

Derby City Council

Council House
Corporation Street
Derby DE1 2FS
The Council House Access Guide explains how our facilities can be used by disabled people.
Coronavirus enquiries
Contact tracing

The Derby City COVID-19 Contact Tracing team may contact you by text or phone if the
NHS Test and Trace Scheme are unable to. These messages/calls are genuine, and will show
as being from:

 01332 956800 (telephone calls)

 DCCTracing (SMS/text notifications)

Deaf people can respond to contact tracing calls and SMS/text notifications using 07774 333
412.

You can also contact us using the sign language service.

More information is available on our contact tracing page.

Health advice

Help is available if you have any health concerns that require the advice or guidance of a
professional.

NHS 111 online can help you find the best place to go for help if you are unsure. If you do
not have internet access you can call 111 from a mobile or landline. The service is available
24 hours a day, 7 days a week. If you are deaf you can contact the NHS 111 BSL Interpreter
service or call 18001 111 from a textphone.

Community Support

Derby’s Community Hub can assist anyone in the community who is vulnerable, self-
isolating, or has been shielding. Those who need support can call Derby Direct on 01332
640000. Text service for the deaf community: 07774 333 412. This support is for our most
vulnerable residents (Monday to Friday from 9.00am to 5.00pm).

Email:
covidsupport@communityactionderby.org.uk

Business advice/concerns

We can support businesses and community groups with:

 reopening and working safely during Coronavirus

 outbreak management if you have positive cases in your work place/organisation.

Member of the public can also report concerns about premises they do not think are following
the current government guidelines.
Please call Derby Direct on 01332 640000. Text service for the deaf community: 07774 333
412 (Monday to Friday from 9.00am to 5.00pm).

Email CCT@derby.gov.uk

Streetpride
0333 200 6981: (24-hour automated line)

Contact Streetpride for all street-based services, bins and recycling, street lighting, fly-
tipping, dog fouling, litter, graffiti and pot holes.

Environmental Protection Team

 Telephone: 01332 642020 (Monday to Friday 9.00am–4.30pm)
 Email: environmental.services@derby.gov.uk

Help us take action against offenders; contact us now if you have witnessed, or have
information on:

 fly-tipping
 dog fouling
 stray dogs
 littering
 fly-posting
 abandoned vehicles
 or if you want to report noise nuisance or bonfires.

Derby City Care Line – Social Care out-of-hours support

Derby City Care Line is the out-of-hours emergency social work service for people living in
or visiting Derby.

 Phone: 01332 956606 (for members of the public)

 Phone: 01332 956607 (for professionals)
 People who are hard of hearing of deaf please send an email
to DCCcareLine@derby.gov.uk if you require Out of Hours Support.

It operates Monday to Friday 5pm–9am, with a 24-hour service during weekends and bank
holidays.

How can I send comments about your website?

You can complete our website feedback form for any comments you have about our online
services.

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