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  • Google Support - 1

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    Matrix Project
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    The document is a transcript of a chat between a customer ("Kanishk") and a Google support agent ("Mehak") regarding a disputed transaction. The customer provides the last 4 characters of the transaction ID ("biLA") for a Rs. 10,860 payment from their AXIS bank to Zoomcar on January 23rd at 00:23:15 that was successful but they want to dispute. The agent apologizes for any inconvenience and says they will look into the issue and help resolve it.

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    Google Support -1

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    The document is a transcript of a chat between a customer ("Kanishk") and a Google support agent ("Mehak") regarding a disputed transaction. The customer provides the last 4 characters of the transaction ID ("biLA") for a Rs. 10,860 payment from their AXIS bank to Zoomcar on January 23rd at 00:23:15 that was successful but they want to dispute. The agent apologizes for any inconvenience and says they will look into the issue and help resolve it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    Google Support - 1

    Uploaded by

    Matrix Project
    The document is a transcript of a chat between a customer ("Kanishk") and a Google support agent ("Mehak") regarding a disputed transaction. The customer provides the last 4 characters of the transaction ID ("biLA") for a Rs. 10,860 payment from their AXIS bank to Zoomcar on January 23rd at 00:23:15 that was successful but they want to dispute. The agent apologizes for any inconvenience and says they will look into the issue and help resolve it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    2/7/2021 Google Support

    Google Support

    You’re connected with agent Mehak.


    11:23 pm

    M Hello Kanishk, I see that you have reached out to us recently. Do you have any other questions
    about the same issue or are you contacting us for a new issue?
    Mehak · 11:23 pm

    Hi

    It is the same issue

    I could not chat with your executive because of some hardware issues at my end

    So to start, I have to report a disouted transaction

    disputed*
    11:25 pm

    M Alright.

    Please provide the last 4 characters of Google transaction ID (which looks like ‘’CICAgIC’’). You'll
    find that in the GPay app under all transactions and then you need to click on the transaction
    you're talking about.
    Mehak · 11:25 pm

    Just a sec

    the last 4 characters are "biLA"


    11:26 pm

    M Thanks for providing details, let me check it.

    Thank you for staying connected.

    I can see you did this transaction on Jan 23, 00:23:15 of ₹10,860 from your AXIS bank to
    Zoomcar and its successful, is that correct?
    Mehak · 11:28 pm

    Yes that is the transaction I am talking about


    11:28 pm

    M I apologize for the inconvenience. Please be assured, I will definitely check the information for
    you immediately and help you with the best possible resolution.
    Mehak · 11:29 pm

    Sure
    11:29 pm

    New message(s) ⬇

    https://support.google.com/inapp/rts_frame?v=1612382487672&rtl=false&locale=en-GB&enableMinimizeRestoreKeyboardShortcut=false&moleId… 1/1

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