se REPUBLIC OF THE PHILIPPINES 2 DEPARTMENT OF EDUCATION Regional Office No. 02 (Cagayan Valley) REGIONAL MEMORANDUM oat August 6, 2018 RELEASED No._Q1__,s. 2018 Ae BEAM, snefhcae ese To: INCIDENT REPORT MECHANISM FOR THE, DEPED COMPUTERIZATION PROGRAM (DCP) Schools Division Superintendent Information Technology Officer I All others concerned It has been observed that some unfavorable incidents happened in the implementation of DCP Batches 35-44 in some of our schools. In line with this, an INCIDENT REPORT FORM was devised to be utilized by school recipients of per. 2. The form shall be filled-up by schools who had experienced and who shall encounter future issues and concems regarding the delivery, installation, training, and acceptance of DCP Packages. The filled-out form shall be sent to the Schools Division Superintendent through your Division Information Technology Officer (ITO) together with pictures and other pertinent documents that will support the issue/concern. 3. The form may be filled-out encoded or handwritten. 4. It is reminded that issues and concems solvable within the level of the Schools Division shall be addressed as soon as possible. 5. If'the issue and/or concem requires escalation to the region, then the accomplished incident report form together with the documentations (pictures and/or videos), duly signed by the Schools Division Superintendent, shall be sent to the Regional Information Technology Officer at iciu.region2(@deped. gov ph. 6. Ifan issue is escalated to the Region, the Regional ITO is tasked to: a. Acknowledge the receipt of the incident report b, Transfer the report to the Team Drive for DCP Incident Reports ¢. Forward the report to the Central Office through the ICTS Director, copy furnished the Regional Director. 4. Ensure that the issue/concem is acted upon FM-ORD-005 Rev. 00Regional Office No. 02 (Cagayan Valley) 7. Do take note that threats from the supplier to transfer the packages to other school recipients, if the schools won’t heed to their request, is not being acknowledged by the Central Office and shall also be reported as an incident. 8. The Incident Report Form shall also be used as a report mechanism in future DCP deliveries whenever issues and concerns shall be encountered. 9. For information, guidance and compliance. ESTELA| P so EdD, CESO IV Director IIT hie Officer-In-Charge Office of the Regional Director aN Enel: DCP Incident Report Form Reference: None To be indicated in the Perpetual Index Under the following subjects: INFORMATION TECHNOLOGY PROGRAMS, ORD/ievim FM-ORD-005, Rev. 00para) REPUBLIC OF THE PHILIPPINES _® DEPARTMENT OF EDUCATION 2 Regional Office No. 02 (Cagayan Valley) DCP INCIDENT REPORT FORM. 1 |Sehook:click or tap here to enter text ivi ‘School ID: Click or tap bere teed 2 ICT Coordinator: Click or up boxe weal [Property Custodian: Click or up hire to cuter wa lick or ap DCP Batehs Cio phe fepmse ick orp hore coeDae of fneidemt Click or bx ‘Type of Incident (Click or Tap on the appropriate Check boxes) 3/ DELIVERY ISSUES (STALLATION ISSUES INING/ACCEPTANCE 0 Did not deliver on site IPackage’s not completely SSUES 1D Delivered after Spm stalled Did not meet required number 1D Delivered during Package’s not securely installed pf training hours weckend/holiday Items installed are defective ‘Training checklist not followed 1D Incomplete delivery of ‘Some Items are missing materials and/or equipment Do not have instalation POST-ACCEPTANCE ISSUES Package container/s not equipment [Diitenvs found defective sealed properly 1D Other issue (specify): Clivk or tap here io enter tow Details of the Issue 4 [click or tap here to enielext Action Taken by the school 5) tick or tap here to enter text | 6 [Reported by: by: Click or tap here to enter ICT Coot lick or tap here to enter Schoo! Head Click or tap here to position lick or tap here to enter position, ICT Coordinator ichool Head SDO’s Aetion [7 [click or tap here to enter tex | 8 [Reviewed by: ed by: (Click or tap here to enter ITO 1 lick or tap here to enter SDS [Click or tap here to enter position lick or tap here to enter position