Nicky Patton

Saint Paul, MN 55104 | Phone: (218) 256-7123 | E-Mail: nicole.a.crane95@gmail.com

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Profile: A passionate and ambitious individual with direct experience in Residence Life. Specializes in building
relationships and forming connections across cultural barriers by being energetic, organized, and creative. Possesses the
ability to adapt to many different environments. Looking forward to growing my career in Student Affairs.

Education
Concordia University – Mequon, WI Anticipated Graduation Dec 2022
Masters of Science in Student Personnel Administration in Higher Education

Concordia College - Moorhead, MN Graduated May 2017

Bachelor of Arts in Business Organizational Leadership with a minor in Food, Nutrition and Dietetics
Accomplishments:
Dean’s List, Presidential Scholarship, GPA 3.75

Employment Experience
Concordia University July 2020- Present
Area Coordinator
• Supervised up to four professionals and twenty students by planning and facilitating multiple annual
trainings, coordinating weekly and biweekly meetings, and utilizing professional development techniques
to help them thrive in their positions
• Orchestrated projects such as Resident Assistant hiring, move-out, and fall training by analyzing and
comparing current ways with best practices, in order to improve the efficiency and effectiveness of the
Residence Life office
• Cultivated student growth through the conduct process by meeting with individuals to discuss their
circumstances, comparing their story with the conduct report, determining what they learned, and helping
them see why the broken policy is in place
• Demonstrated organization and efficiency by utilizing multiple management systems to assign rooms and
roommates, add and remove meal plans, and put charges on residents’ accounts, in order to complete
tasks on time
Midland University July 2018 - May 2020
Residence Hall Director
• Supervised a team of Resident Assistants while working with them to improve their problem solving,
creativity, and community building skills, in order to help them grow personally and professionally
• Developed events and programs to engage and encourage my residents, in order to improve their
experience at Midland and in the residence halls, while staying within a designated budget
• Assisted in running the student affairs office through the use of analytical and problem solving skills while
answering phone calls and emails, and while helping students and staff who entered the office
Northwestern Mutual August 2017 - October 2017
Financial Representative
• Discussed future goals and plans with potential clients to discover what is important to them, in order to
properly serve their needs
• Analyzed potential clients’ profiles to put together a plan and illustrations that explain my
recommendations, leading to their full understanding of my suggestions
Concordia Residence Life- Moorhead, MN August 2016 - May 2017
Director’s Assistant
• Empowered Resident Assistants to meet their residents' needs by being a resource and providing
suggestions, resulting in greater confidence on the job
• Created a support system for the staff through events, conversations, and bulletin boards in order to
provide a community for the Resident Assistants
• Assisted the Hall Director by performing administrative tasks in order to keep the hall running efficiently