Kommera Akhila

Email Id:
akhilak1994@gmail.com
Mobile: +919951341360

Summary

Aspire to be successful Service Now Developer where in my technical and inter-personal skills
would be put best to use.

Professional Summary

 5 years 3 months as Service Now Developer with overall 6 years of IT experience.

 Having good knowledge on IT Service Management, System Administration.
 Skilled in ServiceNow application development, scripting, JavaScript, HTML, CSS.
 Analytical skills, ability to develop, implement, measure and improve repeatable IT processes.
 Immense knowledge on Workflow Design, Incident Management, Change Management,
Service Catalogs.
 Created various workflows for Incident Management, Change Management, Service
Requests and SLA's.
 Experience working with email notifications, inbound actions, reports.
 Experience on creation of catalog items, record producers, order guide.
 Expertise in working with transform maps, data sources and different transform scripts
for data loads and management.
 Schedule jobs, events and triggers to manage business needs and handle back groundwork.
 Have good command on code de-bugging skills and in writing database objects.
 Self-starter and self-motivated to learn independently.
 Quick learner and extremely versatile. Accepts responsibilities, performs the job duties
punctually and effectively. Able to work to meet tight deadlines and under work
pressure.
 Interact with customers business and technical teams to understand the business
requirements and translate them to technical solutions.
 Ability to proactively source information to deliver and meet expectations and
work with appropriate minimal supervision.

Certifications
 ServiceNow Certified System Administrator (Jakarta)
 ServiceNow Certified Implementation specialist – Mar 30, 2018
 ServiceNow Certified Developer (Orlando)

Organization Details
Period Organization Role

May 2020 – Till Date Fujitsu Consulting India Private Limited Systems Architect

Apr 2019 – May 2020 Cognizant Senior Infra Developer

Oct 2015 – Apr 2019 CSC Technologies India Private Limited Associate Professional
(A DXC Technology)
Company:
Cognizant Account:

Warner Bros. Roles

& Responsibilities:

 Working for 2+ years as HRSD Developer for Warner Bros.

 Service now HRSD Developer.
 Implemented HRSD, currently working on maintenance of HR Module.
 Handling defects and effectively fixing them.
 Worked on fixing Upgrade related Issues as well.
 Integrated our instance with Box, so that reports will be sent to a folder in Box.
 Customized UI Pages as per client’s requirement.
 Created new HR Services and related workflows, dealt with Case and Knowledge Management.
 Customized portal.

Company: DXC Technologies

Accounts - Comerica, JTI, Gavi, SKF, UTC

HR (July 2016- Present) Position -
ServiceNow Developer

Responsibilities:

 Expertise in debugging of Client Scripts, Catalog Client Scripts, UI scripts and UI

Policies, Business rules.
 Worked for Comerica, JTI, Gavi, SKF in configuring their instances.
 Knowledge on ITIL processes such as Change, Incident management, Problem
Management, SLA/OLA, Service Request Management, Service catalogue and
Notifications.
 Creating workflows to handle the status flow once the request is received.
 Developed several client-side scripting, catalog scripts, UI scripts, server-side scripting
based on business rules, UI policies, UI policy actions.
 Created Service Catalogs and catalog items, implemented changes for the fields on the
form as per the client requirement through form layout & form design
 Worked on Business Rules, Client Scripts, UI Policies, Script Includes, Access Controls.
 Applying the best practice to improve the process
 Gathering requirements for SLA and configured the same for different modules in the
ServiceNow instance.
 Managing and customizing Email templates to send notifications to the users and record the
responses from the users. Created outbound email actions, inbound email actions to create
new record and update the existing records based on the user’s emails.
 Involved in Patch / Upgrade Release Management, cloning management - which includes
exporting/importing the updates sets, addressing the bug fixes in prod and smoke testing the
Instances after the upgrade.
 Created and managed surveys for Incident management and Service Catalogue Management.
 Restricted access of users based on the roles, groups for modules using Access
Controls, display Business Rules.
 Created many reports for the clients as per the requirement and shared the access to the
respective users.
Project: Point of Sale, Client: Kroger (2nd largest
general retailer) Team size: 10, Term served: October
2015 to July 2016

Responsibilities:

 As a level 3 technical team using IBM 4690 POS, provided support in offshore timings.
 Handled the roles like Primary, secondary and Incident coordinator.
 Handled 2000+stores by providing support for the technical issues.
 Responding to issues such as service inquiries, problem resolution and quickly
researching and investigating.
 Provided Knowledge Transitions to the new joiners and to the new client’s team.
 Upgrading stores and labs to latest OS
 Internally Lead a team of 3 members in CHEC Project.

Education
Sreenidhi Institute of Science and technology 2011-2015
Completed Engineering with 83.91%
Board of Intermediate Education 2009 - 2011
Sri Chaitanya Junior Mahila Kalasala
Completed Intermediate in M.P.C with
95.9 %
Board of Secondary Education 2008 - 2009
Completed SSC with 92.33 %

SOFT SKILLS:
 Ability to balance workloads efficiently, analytical and able to work in a constantly
changing environment, able to learn processes quickly
 Flexible, willing to take on more responsibility as needed and devote the time necessary to
complete deadlines
 Strong organization skills with an ability to multitask, work under pressure, coordinate
multiple tasks, simultaneously and attentive to detail.

I hereby declare that the above given information is correct to the best of my knowledge.

Yours Truly,
Akhila
Kommera.