TABLE OF CONTENT

Sr. No. Contents Page No.

01 UBL introduction 01

02 Vision statement 02

03 Mission statement 03

04 Objectives of UBL 04

05 Introduction to all Department 05

07 Product & Services 08

08 My activities 09

09 Task assigned to me 11

10 Implications of class room learning 12

11 Financial statement 13

12 Income statement 14

13 BALANCE SHEET 15

14 Financial Analysis 16

15 SWOT Analysis 18

16 Recommendation 19

18 Conclusion 23
 UBL INTRODUCTION

United Bank Limited was established on November 7, 1959 and incorporated as a

Public Limited Company under Companies Act 1913 with authorized capital of Rs.20 million and
Paid-up capital of Rs.10 million. In its very first year, it mobilized deposits of Rs.70 million and
earned a profit of Rs.0.7 million. It continued to grow rapidly and soon became one of the largest
banks in the country. The main reasons for its exemplary growth were the introduction, in many
instances for the first time in Pakistan, of professional management, computers, economic and
business research, latest managerial practices and customer orientation. The Bank is currently
operating 1056 Branches Domestically and 15 Branches Overseas (USA, Qatar, UAE, Bahrain and
Republic of Yemen). UBL hold 51% of its total shares other 49% shares are owned by
Government. After the privatization of banking sector in Pakistan UBL implemented its strategies
to achieve the comparative advantage in the market place.UBL due to its innovative corporate
culture wins their customer trust. UBL is running four websites to provide information and
customer services which are:
The depositing services offered by UBL are Business Partner, Rupee Trans A/C, Basic Banking
Account, UBL UniFlex, UBL UniSaver, UBL Profit COD, Term Deposits Receipts, FCY Savings,
and FCY Term Deposits. The loan and card services are UBL Address, UBL Business line, UBL
Cash line, UBL Drive, UBL Credit Card, UBL Money, and some other services are UBL net
banking, UBL e-statement, Hamrah, UBL Wallet, UBL Click n Bank ,UBL Click n Remit, UBL
TezRaftaar.
www.ubl.com.pkwww.ublonline.comwww.ublfunds.comwww.ublinsurers.com
 1. VISION STATEMENT

To be a world class bank dedicated to excellence, and to surpass the highest

expectations of our customers and all other stakeholders.
 MISSION STATEMENT

Set the highest industry standard for quality, across all areas of operation, on a sustained basis
Optimize people, processes and technology to deliver the best possible financial solution to our
customers
Become the most sought after investment
Be recognized as the employer of choice
 OBJECTIVES OF UBL

UBL has some objectives, which are as under.

 To ensure growth and development of the bank.

 To use resources of the bank efficiently.
 To get more deposits.
 To participate in development of the country.
 Paying special attention to the areas, which are under developed.
 To develop SME’S.
 To increase industrialization in the country.
 To provide financial help to the farmers.
 To provide employment opportunities.
 INTRODUCTION TO ALL DEPARTMENTS

The Bank ascertains the following departments

 Current department
 Remittance department
 Clearing department
 Accounts department
 Credit department
 Cash Department
 Human resource Department

Current Department

The current department keeps all rules and the revolutions of the account and the
account holders like the account name, Account holder’s number and the home address.
This department also releases the new accounts. This department contains the three types of
accounts which are current account, saving accounts and the fixed accounts. The mark-up
amount to be charged on the accounts of the customers also declared and calculated by this
department.

Remittance Department

This department is involved in transferring money from one place to another It is the
best source for the people living abroad to send money to their family members. The
process is undertaken after some steps involving the transaction. The Demand draft and
Telegraphic transfer are the most popular kinds of the remittance.
 Clearing Department
The clearing department directs the conformation about any cheque or slip
related to transaction with the same branch accounts or the other ones present in the city. All the Banks
involved in the clearing are authorized by the clearing department to make any transaction between the
accounts. But the cheques of the banks in other cities are not cleared by any clearing department.
Accounts Department
The main work performed in the Bank is account opening. So the tasks of
Accounts departments are very vital and valued for the generation of deposits. The major types of
accounts Current Account and the Saving Account. The saving account is usually opened for the home
remittance and for the salaried persons more likely while the current account is usually opened for the
business men and the medium base organizations. The other types of accounts include Business
Account, Joint Account, Basic Account, BehtarMunafa Account, Reward profit Account etc.

Credit Department
The credit department involves providing loan to the clients against the pledge or
security. The loan is approved after completing different steps. The inspection and the verification is
undertaken by this department relating to the financial power and ability to return the debt.
Cash Department
This is sensitive department of the branch. No other person is allowed to enter in
the premises of cash department. As obvious from name that this department deals in cash deposits and
payments. Cash department is performing its functions/duties manually. For payments and receipts, it
has to maintain certain sheets, books of accounts and various ledgers, which are as under:
 Cash received voucher sheet
 Cash paid voucher sheet
 Token register
 Transaction ledger
 Pay-In-Slip record
 Cheque book record
 Cash balance book
 Human Resource Department
This Department does all the activities related to HR and Personnel
Management like Job Analysis, Job Design, Job Description, Job Redesign, Job Specification,
Recruitment (is the process of finding and attracting capable applicants for employment through
Advertising, Employee Referrals, Private Placement Agencies etc.), Selection by written tests and
interviews, Orientation, Training, Career Planning, Performance Appraisal (employee performance and
accountability),
 PRODUCTS &SERVICES
CONSUMER BANKING
UBL provide the benefit through UBL Consumer Banking. In UBL client get friendly, efficient
and attentive personalized banking services - a unique banking relationship experienced by each UBL
client. Client can utilize the following services.
UBL Credit Card
Welcome to the world of UBL Credit Cards the most exciting and vibrant credit card brand in
Pakistan. UBL offers a range of innovative and exciting cards that is not only powered by the security
of chip but also enable to personalize it any way client want.
Other Services
UBL Net Banking
UBL e-statement
COMMERCIAL BANKING
Investment and Saving Accounts
UBL Basic Banking Account
UBL Business Partner (Current Account)
PLS UniSaver
PLS UniSaver Plus
UBL Rupee Transaction Account (PLS Saving)
UBL UniFlex
E-Transaction (Current Account)

COMPLEMENTARY SERVICES
Insurance Certificate
UBL Net banking
 MY ACTIVITIES DURING INTERNSHIP
The opportunity for the training was my foremost step in the practical frame of work. During the
training I was being asked to fulfill some tasks along with the different assignments given to me for
developing the working skill in me. I found some difficulties in the starting portion of the assigned
tasks but gradually I became familiar with the things and I felt comfort in doing the tasks for my
Organization
FIRST WEEK ACTIVITIES
As an internee in United Bank Limited I spent my first week in current department, where my
activity was keeps all rules and the revolutions of the account and the account holders like the account
name, Account holder’s number and the home address, and also releases the new accounts.
SECOND WEEK ACTIVIES
In this week I learned about Cheque stop payment. Cheque stop payment is a terminology used
in banking for stop the payment for the Cheque presented. Bank cannot directly stop the payment
without any specific reason. The customer does it. How payment can be stop by the customer for the
Cheque presented? Let us see:
Write an application with subject of Cheque Stop Payment.
Or fill the Formatted Application form provided by bank.
Attach one Copy of CNIC.
Submit Rs.300/= Per Cheque as Cheque stop payment Fee.
Submit all these with operations manager and fee with cashier.
Then after all these process payment for the Cheque is stop.
Once this Cheque is stop can never been used again.
An entry from the computer for this Cheque number as Stopped Cheque.
So in this way the payment for the Cheque is stopped. Cheque stop payment is always requested by the
customer it means that bank can never be stop the payment for Cheque on its behalf.

THIRD WEEK ACTIVITIES

As an internee in united bank limited I spent my second week in remittance department. In this
department I learned that how the transfer of money from one branch to another branch takes place. In
this department I perform following duties.
 Cashier’s Cheque
Foreign transfer
Mail Transfer
I want to explain one thing that comes in mind while performing remittance activities that are
suppose if a person has account in UBL Fatehpur and that person is resident of Attock city. How
he/she will deposit money in its account from UBL Attock Branch. I observed this thing and found that
what the procedure to deposit money in his account is. He/she will take online form, fill it with care
and submit in cash management division. Then it will be transfer by cashiers at the end of the day.
I found it necessary to explain this problem, because I personally handled such type of issues in
branch. Some customers directly filled the deposit slips to deposit it directly in the account but it is not
possible to deposit money directly in another branch account of same bank. Another reason of
explaining it is that first of all I myself was not sure about that.
Fourth WEEK ACTIVITIES
As an internee in United Bank Limited I spent my fourth week in account department where my
activity was to perform in the Bank is account opening. So the tasks of Accounts departments are very
vital and valued for the generation of deposits. There are two major types of accounts Current Account
and the Saving Account. The saving account is usually opened for the home remittance and for the
salaried persons more likely while the current account is usually opened for the business men and the
medium base organizations. The other types of accounts include Business Account, Joint Account,
Basic Account, Behtar Munafa Account, Reward profit Account etc.

FIFTH WEEK ACTIVITIES

As an internee in united bank limited I spent my fifth week in account department where my
activity was to involve providing loan to the clients against the pledge or security. The loan is approved
after completing different steps.
SIXTH WEEK ACTIVITIES
As an internee in United Bank limited I spent my sixth week in marketing department where
my activity was to dealing made with new customers. This department also introduce new lunched by
bank. My dealings with mostly customers were success full.

TASK ASSIGNED TO ME

Verification of the Accounts opened

The first assignment given to me was the checking the account opening forms for the clients
which has already accounts in the bank to build the knowledge that what are the essentials for the
opening of an account. I verified more than 400 accounts during the time of my internships in which
Current, Saving, Basic, Business and joint account were include. I also find out the adjustments to be
done and the missing figures and some portions of the account opening forms and also performed an
audit work of these accounts. There were usually 3500 accounts in our branch. I also evaluate the
addresses of clients with the details and information available to them.

Account Opening
After seeking the whole process of the account opening I started my practical work for the opening
of the accounts and feel a great pleasure indeed because it was my first practice in the practical life. I
work with devotion and being appreciated by the Operational Manager of my branch. In account
practice I learned about the range for opening different types of accounts along with their differences
with respect to each other.

Cheque Book Issue

I continued my practice and learn a new task of issuance of the cheque book it was an easy task but
has some compulsory parts of making a entry for the cheque book in the register and then attempting
the signature of the person to whom the cheque book is being issued. Another essential was to take the
signature on the receipt of the cheque book which was inside the cheque book. A current accounts
cheque book contains the 50 cheques and the saving account cheque book contains the 25 cheques.
Making Payment Order
My first tough assignment was the making of a payment order. Payment orders are the same
city cheques which are cleared in a day by the branch in which they are drawn. I make payment orders
for one week. There is no entry

IMPPLICATION OF CLASS ROOM LEARNING IN ORGANIZATION

During my internship while performing different activities in different department I have seen
many of my classrooms learning to be applied in united bank limited. All the procedure and methods of
finance and accounting are practically implemented in the Finance and account department. I perform
the following functions;

 Prepare and maintain the vouchers,

 Maintain and update the ledgers for term deposits.
 Update general ledger.
 Prepare different periods statements.

I have also practically learned maintained to keep the record of daily receipts and daily paid
vouchers. Cashbook is consisted on the opening balance and the closing balance of the day.
FINANCIAL STATEMENTS
BALANCE SHEET
FOR THE UNITED BANK LIMITED
AT THE ENDED 31 DECEMBER {2019-2021)
(In Rupee 000)
Year 2021 2020 2019
Cash and balances with 75,660,306 8 9,591,601
94,846,802
treasury banks
Balances with other banks 21,948,274 3 2,658,606 21,967,703

Landings to financial 23,435,222 2 9,858,038 22,828,834

institutions
Investments 519,602,007 458,846,198 381,245,903

Advances
Performing 455,078,880 404,946,323 371,001,659

Non-performing - net of 12,286,412 1 0,336,987 14,832,602

provision
415,283,310 385,834,261

Operating fixed assets 33,335,646 2 8,037,980 27,460,839

Deferred tax asset – net - - -

Other assets 41,106,366 2 9,356,983 28,162,016

1,182,453,113 1,083,632,716 962,346,358

LIABILITIES
Bills payable 9,559,255 1 6,600,691 7,615,382

Borrowings 53,248,526 4 1,077,730 69,693,579

Deposits and other 951,902,296 889,525,603 752,785,895

accounts
Subordinated loans - 665,328 9,319,264
Liabilities against assets 429 1,325 2,109
subject to
finance lease
Deferred tax liability – net 2,139,586 1 ,395,138 856,485

Other liabilities 28,098,410 2 3,093,754 20,145,946

1,044,948,502 972,359,569 860,418,660

NET ASSETS 137,504,611 111,273,147 101,927,698

REPRESENTED BY
Share capital 12,241,798 1 2,241,798 12,241,798

Reserves 37,286,088 3 8,049,345 32,298,690

Un appropriated profit 52,507,655 4 5,208,302 39,305,127

Total equity attributable to 102,035,541 9 5,499,445 83,845,615

the equity holders of the
Bank
106,588,791 9 8,987,363 86,672,675

Surplus on revaluation of 30,915,820 1 2,285,784 15,255,023

assets - net of deferred tax

137,504,611 111,273,147 101,927,698

 INCOME STATEMENT
UNITED BANK LIMITED
ENDED DECEMBER 31(2019-2021)
Years 2021 2020 2019
Mark-up / return / interest 85,760,646 75,379,861
earned
5,709,170

Mark-up / return / interest 38,846,868 36,199,807 35,759,090

expensed

Net mark-up / interest 46,913,778 39,509,363 39,620,771

income

Provision against loans and 533,523 1,346,141 3,358,849

advances - net

Provision against landings 165,744 60,509 168,492

to financial institutions -
net

Provision for diminution in 459,812 5,871 400,524

value of investments - net

Bad debts written off 177,222 181,724 319,102

directly

1,336,301 1,594,245 4,246,967

Net mark-up / return / 45,577,477 37,915,118 35,373,804
interest income after
provisions
 FINACIAL ANALYSIS
RATIOS

Debt to assets ratio

Year 2021 2020 2019 Formula
Debt to asset ratio 7.5 8.7 8.4 Total Debt / Total
Assets

The analysis of total debt to assets ratio shows the decreasing trend .Although the decrease is
not large enough but it is a good sign for bank’s creditors. The decrease may be attributed to the
substantial decrease in borrowings from financial institutions but the affect was weakened by an
increase in bills payable and other liabilities.
Debt to equity ratio
Year 2021 2020 2019 Formula
Debt to equity ratio 0.7 0.8 0.82 Total Equity / Total
Assets

This ratio measures how the company is leveraging its debt against the capital employed by its
shareholders. Analysis of debt to equity ratio indicates that the current position for the debt to equity is
that for every one rupee in equity provided by the shareholders the bank has Rs. 0.7 as a debt. This
shows that the bank is heavily relying on debt financing. It shows the decreasing trend which is
positive sign for the Bank.

Advance to deposits ratio

Year 2021 2020 2019 Formula
Advance to 47% 45% 49% Advances / Deposits *
deposits 100

This ratio shows the companies advances employed per unit of deposit. This ratio of UBL over
the recent three years shows a decreasing and increasing trend. In 2021 it is 47% while in 2020 it is
45% and in 2019 it is 49%.
Return on equity ratio
Year 2021 2020 2019 Formula
Return on equity 23.5% 20.6% 22.9% Net Profit / Total Equity *
100

This ratio shows the profit as a proportion of the book value of the common shareholders. The
return on equity is also shown a great deal of positive change. From 2019-2020, it is decreasing while
2020-2021, it is increasing.

Assets turnover ratio

Year 2021 2020 2019 Formula
Assets 0.34 0.35 0.38 Markup
turnover Revenue /
Total Assets

This shows revenue generated per rupee investment in total assets. This show the decreasing
trend .This is because of increase in total assets with proportionate increase in revenue. Decreasing
trend is not positive for the bank because bank’s revenue in decreasing regarding investment in total
assets.
SWOT ANALYSIS OF UBL BANK
Strengths
 UBL Product positioning is very effective
 UBL target the segment like salaried person, business people and self employed person
 UBL product positioning affect the life style of the people as they help in improving standard of
living
 3rd largest Bank of Pakistan in term of deposits
 2nd largest Privatized Bank of Pakistan
 UBL offering Customized Products and services aggressively better than its competitors
 Improved operational efficiency as to its past
 Courteous Customer service and fast delivery of online and offline services
 Marvelous Image and Reputation of the bank in the eyes of its customers
 Stands in the list of Profitable bank in stock exchange
 Largest number of corporate deals by any bank is Pakistan
 Attractive Salaries and incentives for employees
 Personnel of UBL are very well trained. Majority of employees have many years of experience
in banking sector and are an asset for the bank.
Weaknesses
 No standardization in terms of branches some of the branches are very attractive and most of
the branches are not very good like other branches.
 In some regions, urban areas of Pakistan service of UBL is not good as compared to other
privatized banks
 The application time is also quite lengthy
 UBL is a step behind in using new technology as compared to other banks.
 Most of employees are experienced and they are not able to deal customers well, adopt new
culture and above all they are unable to use of new technology like computers.
 No separate training center to train their employees
 Employees are not well dressed
 Workforce is not diverse
 Security system in most of the branches is not up to the mark.
Opportunities
 Bank can extend its network in other cities of Pakistan like other 4 remote cities, it would
increase their sales.
 Proper orientation of employees in all branches can help them to cope up with foreign
banks
 By bringing new technology and modern business processes will bring the change and
increase their profitability
 Call centre services should be improved to enhance their network
Threats
 Large and increasing competition.
 High operating costs
 Lack of huge deposits
 RECOMMENDATIONS
Recommendations and suggestions are considered to be the most important part of an
internship report, without which no report is considered complete and meaningful. This part of the
report is based on the previous sections i.e. review and analysis. Moreover, for bringing
suggestions, discussions have been conducted with the staff of UBL officers, who not only
provided the basis for recommendations and suggestions but also pointed out some areas, where the
change for the development is utmost important. Realizing the importance of this section, efforts
have been made to give feasible recommendations, which are categorized under the following
headings.
Mobile Banking
Mobile banking is actually banking that you can do yourself. You can perform various activities of
bank through your mobile phones or through your computers. With just a call you can transfer money
from an account to another and similarly other activities. It is a concept that is gaining importance
throughout World Pakistan is no exception. UBL should start working on this concept to maintain their
existence in the changing banking sector.
Adopt Pro-Active Approach
UBL management should adopt proactive to survive in this sector. What I have observed is that
UBL management is having reactive approach means that they react to the situation that their
competitors have created. UBL should try for new innovative ideas rather than moving on the same
track that their competitive are doing.
Educate Account Holders
Whether the account holders are new or existing bank should provide them with the initial
information about how to deposit and withdraw money from the bank. It will be beneficial for the bank
in a way that lot of time could be saved afterwards with that approach.

Promotional Activity
Bank must let potential customers know that all attractions for banking exist. This is done by
advertising on Television and obtaining Press coverage, in conjunction with direct mail, window
displays, pamphlet in branches and in appropriate other locations (such as hostels, shops etc.) and
including leaflets in statement of accounts sent to existing customers in the hope that they will tell
potential customers about the services provided by our bank.
 CONCLUSION

A Bank, like the society it serves should be dynamic as banking is about people customers with
their needs and opportunities and staff with skills, experience and resources. UBL has shown
dynamism since its inception. There have been many changes in the structure, functions and the
services provided. These changes reflect the changing requirements of our developing economy as a
whole and those of Industry, Commerce and private Individuals.
UBL is full of experienced and professional traditional bank. As it perfectly suit the
environment, YOU attitude has helped UBL in capturing masses. In the private sector, no doubt it is a
fast growing bank, but here's something that's still unrealistic to the policy makers. The line of
unsatisfied customers is increasing, not because we are not serving well, it's because customers are not
understanding the YOU attitude right. Every customer wants to make sure his work is done at the first
convenience, but they are not concerned about the responsibility with which every employee is
working. We need to put in some guidelines for customers, as they walk in. This will not only save
their time but will also motivate staff members to work more promptly, because if customer and
employee engage into some unhealthy quarrel, the whole environment will be disturbed.
 Reference:
 MR. Ramzan Ghafoor (Manager).

 Company house.

 www.ubl.com

 Personal observation.

 www.ubl.com.pkwww.ublonline.comwww.ublfunds.comwww.ublinsurers.com