MLC Complaint Procedure and

BSM Contact List

Form no: FPM 68

MLC COMPLAINT PROCEDURE, FLAG AND NATIONAL CONTACTS

To ensure a fair, effective and expeditious handling of seafarer’s complaints alleging breaches of the
requirements of the MLC 2006 convention.

It is of great importance that individuals have a fair and reasonable hearing in regard to grievances or
complaints that crew members feel justified.

All members of the crew are fairly and courteously treated. Crew members respond diligently and
efficiently to lawful commands and orders of superiors.

A crew member feeling unfairly treated or discriminated follows below flow chart.
 Persons on board authorized to provide seafarers with confidential and impartial advice on a
complaint or to assist in following the on-board complaint procedures are as appointed on
board by the ship safety committee and will be published on ship’s notice board.

 Contact information of the SMC staff ashore who handle on board complaints:

Contact person XXXXX XXXXX

DPA/Designee

Phone number

Email address

Office address

Contact information of the persons ashore designated by the ship owner for handling on board
complaint procedures are as per ship owner’s complaint procedure.

Contact information of the Flag State administration / department is as per Annex A.

Contact information of the Competent Authority in the seafarer’s country of residence is stated in
Annex B.

Every seafarer shall be provided with a copy of this on board complaint procedure.
In exceptional cases only, e.g. if any of the above on board contact person is deemed having
responsibility for the cause of the complaint, the seafarer has the right to differ from the above
complaint procedure, and to complain directly to the Master, to the ship owner (crew managed
ships), the DPA or Fleet Personnel Manager, or to the above listed external authorities.

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 In any case, all involved aspire after amicable solutions to maintain harmonious work
relationships and to avoid costs, e.g. for dismissals.
 Complaints shall be made in writing using the “MLC Crew Complaint Tracking” form
 SMC Fleet Personnel will keep a track of open and closed crew complaints using form
CRM23.
 Seafarers shall have the right to be accompanied or represented during the complaint
procedure, and shall not be victimized.
 Persons involved in the handling of an individual crew complaint must keep the matter
confidential
 If a third party representative has a complaint concerning the Master or a crew member,
the Master investigates and reports explanation to the shore based organisation. If the
complaint appears unjustified, the complainant is informed accordingly and requested to
accept the explanation. If the complaint appears justified, a representative of the shore
based organisation or the crew manager investigates, if required also on board.
Appropriate measures, which may include disciplinary actions, are implemented, and the
complainant and the Master informed accordingly.
 Clarification of complaint resolution process:
Upon receipt of the complaint from the seafarer, the head of department shall endeavour
to resolve complaints within 5 days. If there is no resolution, the complaint will be
transferred to the master who shall endeavour to resolve it within 5 days.
If the complaint cannot be resolved on board in 10 days then it will be transferred to the
company. In the company the complaint is given to 2 personnel - Designated Person ashore
and his /her designee Fleet Personnel Manager and the shipowner (CM ships). Both Fleet
Personnel and the ship owner (CM ships) must resolve the complaint in 8 1 days. This period
of 8 days runs simultaneously from the day of receipt of complaint in the office. The final
decision must be conveyed to the complainant through the master.  
If the seafarer is not satisfied, he may approach the flag state within 20 days after receipt
of the decision from office.
The Designated Person Ashore monitors compliance with the complaints process.

* for Portugal flag: deadline may be extended for 3 days in case required due to complexity of complaint, seafarer to be informed about
this prior end of initial deadline

1
For Marshall Island vessels up to 20 days

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Form no: FPM 68

ANNEX A – Contact Details of Flag State Administrations

No Flag State Contact Details
Name: Antigua & Barbuda Department of Marine Services and Merchant Shipping (ADOMS)
Address: Corner of Popeshead and Dickenson Bay Streets
P.O. Box 1394, St. John’s, Antigua, W.I.
1 Antigua and Barbuda
Phone: +1 268 462 1273
Name: Deputy Director (Technical and Registry Affairs)
Email: marineserv@candw.ag, Website:http://abregistry.ag/
Name: The Bahamas Maritime Authority
Address: Shirlaw House, 87 Shirley Street, PO Box N-4679, Nassau
2 Bahamas Website: http://www.bahamasmaritime.com/
Phone: +1 242 356 5772
Email: stcw@bahamasmaritime.com
Name: Barbados Maritime Ships’ Registry c/o Barbados High Commission
Address: 1 Great Russell Street, London WC1B 3ND
3 Barbados
Phone: +44 20 7636 5739
Email: registry@barbadosmaritime.com
Name: Maritime and Port Authority of Brunei Darussalam (Headquarters)
4 Brunei* Address: Jalan Pelabuhan, Muara, BT1728, Negra
Phone: (673) 2770222 - 5 / 2770240
Name: Ministry of Communications and Works Department of Merchant Shipping (DMS)
Address: P.O. Box 56193, Lemesos 3305
5 Cyprus
Phone: +357 25-823715, +357 25-823701
Email: mlc@dms.mcw.gov.cy
Name: Dominica Maritime Registry Inc Mariner Department
Address: 32 Washington Street, Fairhaven, MA 02719 USA
Phone: + 1 508 992 7170 ext. 309, +1-508-992-7170 ext. 312
6 Dominican Republic
Fax: +1-508-992-7120, Cell: +1-508-287-6766
Emergency 24-Hour Contact: +1-508-287-4536
Email: seafarercomplaints@dominica-registry.com
Name: BG Verkehr, Dienstelle Schiffssicherheit – Referat ISM/ILO
Address: Brandstwiete 1, 20457 Hamburg
7 Germany
Phone: Tel. 040 – 36137 213, Fax. 040 – 36137 204
Email: mlc@bg-verkehr.de
Name: The Maritime Administrator Government of Gibraltar
Gibraltar Maritime Administration
8 Gibraltar
Address: Watergate House, Casemates Square, Gibraltar
Email: maritime.feedback@gibraltar.gov.gi
Name: MINISTRY OF SHIPPING, MARITIME AFFAIRS AND THE AEGEAN
HELLENIC COAST GUARD
SEAMEN’S LABOUR DIRECTORATE
Phone: +30 213 1371295/+30 213 1371108/+30 213 1371442
Fax ++30 210 4137042
9 Greece
Email: dner@hcg.gr
Name: HELLENIC REPUBLIC MINISTRY OF SHIPPING, MARITIME AFFAIRS AND THE AEGAN
Address: HELLENIC COAST GUARD/OPERATIONS CENTRE
Phone: +30 210 4082622 / Fax +30 210 4633096
Email: kepix@hcg.gr

Name: Mercantile Marine Office , Hong Kong Marine Department 3/F

10 Hong Kong Address: Harbour Building, 38 Pier Road, Central, Hong Kong
Phone: +852 28523075, Fax: +852 25454669

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Email: mmo_mdd@mardep.gov.hk
Directorate General of Shipping, Govt. of India
9th Floor, Beta Building, i-Think Techno Campus, Kanjurmarg (East), Mumbai -
11 India Name: 400042 (India)
+91-22-25752040/41/42/43/45 / Fax: +91-22-25752029/35
dgship-dgs@nic.in
Name: Directorate General of Sea Transportation,
Ministry of Transportation Indonesia
12 Indonesia Address: Jalan Merdeka Barat No. 8 Jakarta, Indonesia Tel: +62 21 3811308
Phone: +62213811308, +62213505006 , Fax: +62213844492, +62213458540
Email: kepelautan@dephub.go.id
Name: Ron Strathdee, Principal Surveyor, Isle of Man Ship Registry
Address: St Georges Court, Upper Church Street, Douglas, Isle of Man, British Isles IM1 1EX
13 Isle of Man
Phone: 01624 688500 Fax: 01624 688501
Email: marine.mlc@gov.im
Name: Kanto District Transport Bureau
5-57 Kita-Naka-Doori, Naka-Ku, Yokohama-City, Kanagawa prefecture, Japan 231-
14 Japan Address:
8433
Phone: +81-45-201-7230
Name: Office of the Deputy Commissioner of Maritime Affairs, Republic of Liberia
Department in charge: Investigations
15 Liberia Phone: (Office hours): +1 703 790 3434 (After-office hours): +1 703 963 6216
Email: MLComplaints@liscr.com
Website: www.liscr.com\Maritime\MLC, 2006\Maritime Labour Complaints
Name: Marine Department of Malaysia, Seafarers Development Unit
16 Malaysia Phone: +603 3167 2882
Email: mlc@marine.gov.my
Name: Registrar General of Shipping and Seamen, Merchant Shipping Directorate
Address: Transport Malta, Malta Transport Centre, Triq Pantar, Ħal- Lija, LJA 2021, Malta
17 Malta 
Phone: +356 2125 0360, Fax Number: + 356 2124 1460
Email: mlc.tm@transport.gov.mt
Name: Regulatory Affairs
Address: 11495 Commerce Park Drive, Reston, Virginia 20191-1506, USA
18 Marshall Islands
Phone: +1-703-620-4880, Fax: +1-703-476-8522
Email: seafarers@register-iri.com.
Name: Kiwa Register B.V.
Address: Sir Winston Churchillaan 273, Postbuis 4, 2280, AA Rijswijk
19 Netherlands
Phone: +31 (0)88 998 4888 Fax: +31 (0)88 998 4889
Email: vergunningen@kiwa.nl / Website: www.kiwaregister.nl
Name: Directorate General of Merchant Marine, Panama Maritime Authority
20 Panama Phone: (507) 501-4241, Fax: (507) 501-5083
Email: mlc@segumar.com Website: labormar@amp.gob.pa
Name: Direcção-Geral de Recursos Naturais, Segurança e Serviços Marítimos
21 Portugal Address: AV BRASILIA, 1449-030, SANTA MARIA BELEM LISBOA
Email: mlc.complaints@dgrm.mamaot.pt
Name: Seafarers Management Department (SMD) of the Maritime and Port Authority
Address: 460 Alexandra Road #21-00 ,PSA Building ,Singapore 119963
22 Singapore
Phone: +65 6375 6224
Email: mmo_mpa@mpa.gov.sg

Name: Mr. Ajith Seneviratne, Director General merchant Shipping

23 Sri Lanka Merchant Shipping Division Ministry of Ports & Highways
Address: 1st Floor, Bristol Building, 43-89, York Street, Colombo 01, Sri Lanka

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Form no: FPM 68

Phone: +94 112435127 Fax : +94 112435160

Email: dmsmos@sltnet.lk
Name: Marine Department
Address: 1278 Yotha Road, Taladnoi, Samphanthawong, Bangkok 10100
Phone: 0-2233-1311-8 Fax.: 0-2236-7248 Hotline 1199 (24 hour)
Email: marine@md.go.th
24 Thailand
Name: Office of the Permanent Secretary
Address: 38 Ratchadamnoen Nok Road, Wat Sommanat, Pom Prap, Sattru Phai, Bangkok
Email: webmastermot@mot.go.th
Phone: Hotline Transport Safety Center : 1356
Name: St. Vincent & the Grenadines Maritime Administration
St Vincent & the Address: Cruise Ship Berth, P.O. Box 2857, Kingstown
25
Grandines Website: http://www.svg-marad.com/home.asp
Phone: (+1 784) 456 1378
Name: Ministry of Development, Director General of the Merchant Marine
26 Spain Address: C/ Ruiz de Alarcón, 1, Madrid, 28071
Phone: +34 91 597 90 57
Name:
Norwegian Maritime Authority (NMA)
Address:
P.O.Box 2222 City, Haugesund Postal code: NO-5509
27 Norway Website:
Website: http://www.sjofartsdir.no/en/
Phone:
+47 52 74 50 00
28 Mexico not ratified
29 Vanuatu not ratified
30 Norway not ratified
31 USA not ratified
32 UAE not ratified
33 Venezuela not ratified

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Form no: FPM 68

Annex B - Competent Authority in the Seafarer’s Country of Residence

No Country Competent Authority Contact Details
Name: Antigua & Barbuda Department of Marine Services and Merchant Shipping (ADOMS)
Deputy Director (Technical and Registry Affairs)
Address: Corner of Popeshead and Dickenson Bay Streets
1 Antigua and Barbuda
P.O. Box 1394, St. John’s, Antigua, W.I.
Phone: +1 268 462 1273
Email: marineserv@candw.ag / Website: http://abregistry.ag/
Name: Australian Maritime Safety Authority (AMSA), AMSA Head Office, Information Centre
Address: 82 Northbourne Avenue, 2612, Braddon ACT
2 Australia Phone: Within Australia: 02 6279 5000/Outside Australia: +61 2 6279 5000
Email: Submit an on-line complaint or download the form AMSA469 and email to
onshorecom@amsa.gov.au / Website: http://www.amsa.gov.au/
Name: The Bahamas Maritime Authority
Address: Shirlaw House, 87 Shirley Street, PO Box N-4679, Nassau
3 Bahamas Website: http://www.bahamasmaritime.com/
Phone: +1 242 356 5772
Name: Director General, Department of Shipping, Peoples Republic of Bangladesh
Address: 141-143 Motijheel C/A (8th floor), Dhaka-1000
4 Bangladesh *
Phone: 0088-02- 9553584 / Fax: 0088-02- 7168363
Email: dosdgdbd@bttb.net.bd
Name: Ministry of Labour
Address: 3rd Floor West, Warrens Office Complex, St. Michael
5 Barbados
Website: https://labour.gov.bb
Phone: (246) 310-1400
Name: Federal Public Service Mobility and Transport, Maritime Transport
Belgium Address: City Atrium, Vooruitgangstraat 56, 1210, Brussels
6
Phone: +32 (0) 2 277 31 11
Name: International Merchant Marine Registry of Belize (IMMARBE)
Address: Marina Towers, Suite 204, Newton Barracks, Belize City
7 Belize
Website: http://www.immarbe.com/
Phone: (+501) 223-5026
Name: Ministry of transport Belarus
8 Belarussia Address: 220029, Minsk, Chicherina Str., 21
Phone: 00 375 (17) 286-76-96
Name: Maritime and Port Authority of Brunei Darussalam (Headquarters)
9 Brunei * Address: Jalan Pelabuhan, Muara, BT1728, Negara
Phone: (673) 2770222 - 5 / 2770240
Name: Federal Ministry of Labor and Social Policy
Address: Marka Marulića 2, Sarajevo, 71000
10 Bosnia and Herzegovina
Website: http://www.fmrsp.gov.ba/s/index.php
Phone: +387 33 661 782
Name: Bulgarian Maritime Administration (BMA)
Address: 9, Diakon Ignatii Street, 1000, Sofia
11 Bulgaria Website: http://www.marad.bg/
Phone: +359 2 930 09 10, +359 2 930 0920
Email: bma@marad.bg
Ministere des Transports Direction Des Affaires Maritimes ET Des Voies Navigables,
Name:
Yaoude
12 Cameroon *
Phone: +237670062137
Email: jdd26vanmarinengin@gmail.com
13 Canada Name: Transport Canada, Safety and Security - Jane Weldon, Director General
Address: 330 Sparks Street, 11th floor (AMS) Place de Ville, Tower C, Ottawa, K1A 0N8

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Phone: 613-998-0610
Email: jane.weldonl@tc.gc.ca Webs:http://www.tc.gc.ca/eng/marine-menu.htm
Name: MSA
Address: 11#, Jianguomennei Avenue, Beijing,China 100736
14 China *
Phone: +8610-65292966 / Fax: +8610-65292882
Email: enmsa©msa.gov.cn
Name: Ministry of Maritime Affairs, Transport and Infrastructure
Address: Prisavlje 14, 10 000 Zagreb
Phone: +385 (0)1 6169 250
15 Croatia
Name: Igor Butorac, Assistant Minister
Email: igor.butorac@pomorstvo.hr
Website: http://www.mppi.hr/
Name: Ministry of Labour and Social Affairs Dept.EU and International Cooperation
Address: Na Poricnim pravu 376/1, 128 00 Praha 2- Nove Mesto, Czech Republic
16 Czech Republic * Name: Mr.Mgr.Pavel Pokorny
Phone: +420 221 922 378
Email: pavel.pokorny@mpsv.cz
Name: Ministry of Communications and Works Department of Merchant Shipping (DMS)
Address: P.O. Box 56193, Lemesos 3305
17 Cyprus Website: http://www.mcw.gov.cy/mcw/mcw.nsf/mcw11_en/mcw11_en?OpenDocument
Phone: +357 25-823715
Email: mlc@dms.mcw.gov.cy
Name: Danish Maritime Authority
Address: Carl Jacobsens Vej 31, Valby, DK-2500
18 Denmark
Website: http://www.dma.dk/
Phone: 9137 6000
Name: Dominica Maritime Registry Inc
Address: 32 Washington Street Fairhaven, MA 02719 USA
19 Dominican Republic
Website: seafarercomplaints@dominica-registry.com
Phone: Tel: + 1 508 992 7170 ext. 309, 312 Cell : +1-508-287-6766
Name: Estonian Maritime Authorities Seafarers Registration Bureau
Address: 9 Lume str. Hundipea Sadam, 10416, Tallinn, Estonia
20 Estonia *
Phone: 00372 620 5545
Email: eino.ots@vta.ee
Name: The Maritime Safety Authority of Fiji (MSAF)
Address: Level 4 Kadavu House, 414 Victoria Parade, Suva
21 Fiji
Website: http://www.msaf.com.fj/
Phone: (679) 331 5266
Name: The Ministry of Employment and the Economy
Address: Aleksanterinkatu 4, P.O. Box 32, FI-00023 GOVERNMENT, Helsinki
22 Finnland
Website: https://www.tem.fi/?l=en
Phone: +358 29 506 0001
Name: Direction des affaires maritimes (DAM)
Address: Grande Arche, Paroi Sud, Paris-La-Défense Cedex, 92055
23 France
Website: http://www.mer.gouv.fr
Phone: +33 1 40 81 21 22
Name: The Gambia Maritime Administration   
24 Gambia * Address: 5 OAU Boulevard, Banjul,Gambia                                                                                  
Phone: + 220 4229943
Name: LEPL "MARITIME TRANSPORT AGENCY", Ministry of Economy and Sustainable
Development of Georgia
25 Georgia * Address 6000, 23 Ninoshvili Street, Batumi, Georgia
Phone: +995 (422) 274925
Email: info@mta.gov.ge  

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Name: Berufsgenossenschaft fuer Transport und Verkehrswirtschaft (BG Verkehr)

Address: Dienststelle Schiffssicherheit der BG Verkehr
Brandstwiete 1, Hamburg, D-20457
Website: http://www.dienststelle-schiffssicherheit.de/
26 Germany
Phone: +49-40-36137-213 / Fax: +49-40-36137- 204
Email: mlc@bg-verkehr.de
Name: Capt. Tilo Berger
Email: tilo.berger@bg-verkehr.de
Name: Ghana Maritime Authority
Address: No. E354/3, 3rd Avenue, East Ridge, Ministries Post Office, PMB 34, Accra
27 Ghana
Phone: +233.302.684392, 684393/Fax: +233 302 677702
Website: www.ghanamaritime.org
Name: Ministry of Shipping, Maritime Affairs & the Aegean
Address: Akti vaseliadi, Gates E1-E2, Piraeus, 18510
28 Greece
Website: http://www.yen.gr
Phone: +30 210 419 1442
Name: Direcion General de la Marina Mercante de Honduras
Address: Boulevard Suyapa, Edificio Pietra, Contiguo a ALUPAC
29 Honduras * Apdo. Postal 3625 ,Tegucigalpa, M.D.C., Honduras, C.A.
Phone: +504 2239-8228, 2239-8334, 2239-8346, 2239-8335, 2239-8203
Email: gentedemar@marinamercante.gob.hn
Name: MSA
Address: Harbour Building, 38 Pier Road, Central, Hong Kong
30 Hong Kong *
Phone: +852 2542 3711 / (852) 2542 3711/Fax: +852 2541 7194
Email: Email : mdenquiry@mardep.gov.hk
Name: National Transport Authority, Road, Railway and Shipping Authority
Address: Teréz krt. 62, Budapest, H-1066
31 Hungary
Website: http://www.nkh.gov.hu/web/english/shipping
Phone: + 36 1 4741 751
Name: Directorate General of Shipping, Govt. of India
Address: 9th Floor, Beta Building, i-Think Techno Campus, Kanjurmarg (East), Mumbai -
32  India * 400042 (India)
Phone: +91-22-25752040/41/42/43/45 / Fax: +91-22-25752029/35
Email: dgship-dgs@nic.in
Name: Directorate General of Sea Transportation, Ministry of Transportation Indonesia
Address Jalan Merdeka Barat No. 8 Jakarta, Indonesia
33 Indonesia *
Phone: +62213811308, +62213505006 / Fax: +62213844492, +62213458540
Email: kepelautan@dephub.go.id
Name: The Marine Survey Office (MSO) of the Irish Maritime Administration(IMA)
Address: Department of Transport, Tourism and Sport ,Leeson Lane, Dublin 2
34 Ireland
Phone: +44 (01) 6783461
Website: http://www.dttas.ie/maritime/english/marine-survey-office-mso
Name: Ministry of Transport – Directorate General for the supervision of port authorities,
port facilities and maritime transport and inland waterways
Division 3 – Sea and internal navigation personnel
35 Italy Address: Viale dell’Arte, 16, Rome 00144
Phone: +39 (0)65908 4514 +39 (0)6 5908 4205 / Fax: +39 (0)65908 4262
Website: http://www.mit.gov.it/mit/site.php
Email: stefania.moltoni@mit.gov.it
36 Korea Name: Minitry of Oceans and Fisheries

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Address: Sejong Government Complex, 94, Dasom 2ro

City: Sejong-si, 30110, Republic of Korea
Website: http://www.mof.go.kr/eng/index.do
Phone: +82-44-200-5555
Name: Latvian Maritime Authority
Address: 5 Trijadibas Str., Riga, LV-1048
37 Latvia
Website: http://www.lja.lv/en/
Phone: +371 67062101
Name: The Lithuanian Maritime Safety Administration
Address: J. Janonio str. 24, Klaipėda, 92251
38 Lithuania
Website: http://www.msa.lt/en/home-page.html
Phone: (370 46) 469 602
Name: Luxembourg Maritime Administration
Address: 19-21, Boulevard Royal, L-2449
39 Luxembourg
Website: http://www.maritime.lu/
Phone: +352 2478 4453
Name: Marine Department of Malaysia
Address: P.O. Box 12 Jalan Limbungan
40 Malaysia City: Port Klang Selangor, 42007
Website: http://www.marine.gov.my/jlmeng/index.asp#.V2vsL_l95pg
Phone: +603 3346 7777
Name: Transport Malta, Ports & Yachting Directorate
Address: Malta Transport Centre, Marsa, MRS 1917
41 Malta
Website: http://www.transport.gov.mt/ports-marinas
Phone: +356 21222203
Name: Ministry of Transport and Maritime Affairs of Montenegro
Directorate for maritime transport and inland waterways
Harbour Master Office Bar
Address: Obala 13 Jul No 18, 85000 Bar , Montenegro
Phone: +382 30 312 733, +382 69 290 274
42 Montenegro *
Email: harbourm@t-com.me; kapetanijabar@gmail.com
Name: Harbour Master Office Kotor
Address: Benovo bb, 85330 Kotor, Montenegro
Phone: +382 32 304 313
Email: kapetani@t-com.me
Name: Department of Marine Administration, Ministry of Transport,
Address: Director, Seafarer Division, Department of Marine Administration, Ministry of
43 Myanmar * Transport, Daw Bon Dock Yard , Daw Bon Township, Yangon, Myanmar
Email: dmasdmyanmar@gmail.com
Phone: 00 95 1 558906
Name: Ministry of Physical Infrastructure and Transport
Address: SinghaDurbar, Kathmandu, Nepal
44 Nepal *
Phone: +977-1-4211732/ 4211931/4211655/ 4211603/ 4211880, Fax : +977-1-4211720
Email: info@mopit.gov.np / WEB : www.mopit.gov.np
Name: Netherlands Shipping Inspectorate (NSI) / Ministry of Social Affairs & Employment
Address: Anna van Hannoverstraat 4, BJ Den Haag, 2595
45 Netherlands
Website: http://www.ilent.nl/ -http://www.government.nl/ministries/szw
Phone: 088 489 00 00 /+31 77 465 67 67
Name: Maritime NZ direct by using their online complaints form or call toll free on
46 New Zealand * Phone: 0508 22 55 22 or ring the local Maritime NZ office.
Email: MLC@maritimenz.govt.nz
47 Nigeria Name: The Nigerian Maritime Administration and Safety Agency (NIMASA)
Address: Maritime House
#4, Burma Road, Apapa 5804800 – 4, Lagos

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Website: http://www.nimasa.gov.ng/
Phone: 5452843, 5450885

Name: Norwegian Maritime Authority (NMA)

Address: P.O.Box 2222, Haugesund, NO-5509
48 Norway
Website: http://www.sjofartsdir.no/en/
Phone: +47 52 74 50 00
Name: Public Complaints Redressal Mechanism
Focal/Complaint Officers
Name: Mr. Khizar Saleem Khokhar(Focal Person)
Deputy Secretary, Admn (BS-19)                                                             
Phone: 051-9244178 Cell:    0334-511108
Email:    khizar.saleem3@gmail.com
Name: Mr. Muhammad Kashan Ansari (Complaint Officer)
49 Pakistan *
Section Officer F&A (BS-17)                                                                    
Phone: 051-9217873 Cell:    0333-5208881
Email: safamops@gmail.com
Name: Dr. Ali Qaim
Section Officer KPT (BS-18)
Phone: 051-9202837 Cell:    0304-4067878
Email: sokptmops@gmail.com
Name: Panama Maritime Authority
Address: 0843 Balboa Ancón
50 Panama Phone: (507) 501-4241, (507) 501-5050 / Fax: (507) 501-5083
Email: info@amp.gob.pa, mlcsegumar@amp.gob.pa, mlc@segumar.com
Website: http://www.amp.gob.pa
Name: Philippine Overseas Employment Administration (POEA)
Address: Blas F. Ople Building, Mandaluyong City
Website: http://www.poea.gov.ph/
Phone: 722.11.44
Name: Department of Labor and Employment (DOLE)
Address: 5/f DOLE Building, Gen. Luna Wing, Intramuros, Manila
51 Philippines
Website: http://www.dole.gov.ph/
Phone: 527-3456
Email: ppdd.bwc@gmail.com / Contact Name: Marc Igual
Name: Maritime Industry Authority (MARINA)
Address: 984 Parkview Plaza, Taft Avenue corner Kalaw Street, Manila
Website: http://www.marina.gov.ph/
Name: Maritime Office in Gdynia
Address: Ul. Chrzanowskiego 10, 81-338 Gdynia, Poland
52 Poland Website: dumsekr@umgdy.gov.pl
Tel: +48 58 355 3220
Fax: +48 58 620 30 39
Name: Direcção-Geral de Recursos Naturais, Segurança e Serviços Marítimos
53 Portugal * Address: AV BRASILIA, 1449-030, SANTA MARIA BELEM LISBOA, LISBOA
E-Mail: mlc.complaints@dgrm.mamaot.pt
Name: ROMANIAN MARITIME AUTHORITY
Romania * Address: 1, Constantza Port Precinct  900900 Constantza Romania
54
Phone: 0040241/616124
Email: rna@rna.ro
55 Russian Federation Name: Ministry of Transport of the Russian Federation (MINTRAS)
Address: ul.Rozhdestvenka, 1, p.1, Moscow, 109012
Website: http://www.mintrans.ru
Phone: +7 (495) 626 1010

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 MLC Complaint Procedure and
BSM Contact List
Form no: FPM 68

Email: info@mintrans.ru

Name: Ministry of Construction, Transport and Infrastructure - Sector for Water

Address: Transport and Safety of Navigation, Nemanjina 22-26, Belgrade 11000
56 Serbia Website: http://www.mgsi.gov.rs/cir
Phone: 011 / 3621-698
Email: nautika@mgsi.gov.rs, predrag.jevremovic@mgsi.gov.rs
Name: Sierra Leone Maritime Administration.
Address: Maritime House, Government Wharf Ferry Terminal, P.O. Box 313, Freetown
57 Sierra Leone
Phone: 00232(22) 221211 / Mobile: 00232 (76/33) 601378
Email: alhajiw@yahoo.com
Name: Maritime and Port Authority of Singapore, MPA Shipping Division
Address: 460 Alexandra Road, #21-00, PSA Building, Singapore 119963
58 Singapore Phone: +65 6375 6224
Website: http://www.mpa.gov.sg/
Email: mmo_mpa@mpa.gov.sg
Name: Ministry of Transport and Construction of the Slovak Republic
Josef Mrkva - Head of Maritime Office
59 Slovakia * Address: Namestie slobody 6, 810 05 Bratislava
Phone: +421 2 5949 4801
Email: josef.mrkva@mindop.sk Website: www.mindop.sk
Name: South African Maritime Safety Authority (SAMSA)
Address: 146 Lunnon Road Cnr Jan Shoba & Lunnon Road, Hillcrest 0183, Pretoria
60 South Africa
Website http://www.samsa.org.za/
Phone: +27 (0) 12 366 2600 , +27 31307 1501 , +27 31 306 8163
Name: General Directory of Merchant Marine, Spain
Address: Ruiz de Alarcon Street, No. 1 28071 Madrid
61 Spain
Website: default.htm?lang=en
Phone: 91 597 90 20 // 91 597 90 84 // 91 597 90 57
Name: Director General's Office of Merchant Shipping / Mr. Madusha Edirisinghe
Address: 1st floor, Bristol Building, No.43/89, York Street, Colombo 0‍ 1
62 Sri Lanka *
Phone: +94 112435127 Fax:+94 112435160
Email: dmsmos@sltnet.lk / Website: www.dgshipping.gov.lk
Name: Swedish Transport Agency
Address: SE-601 73 Norrkoping
63 Sweden
Website: http://www.transportstyrelsen.se/en/
Phone: +46 771 503 503
Name: Swiss Maritime Navigation Office (SMNO)
Address: Elisabethenstrasse 33, P.O. Box, Basel CH-4010
64 Switzerland
Website: http://www.eda.admin.ch/eda/en/smno/trasea.html
Phone: +41 (0)61 270 91 20
Name: Maritime Administration Directorate Port Sudan Khartoum, SUDAN
65 Sudan * Phone: +249 3 112 5660 +249 3 113 1276 /+249 1 83774215
Email: SMACO22@YAHOO.COM
Name: Marine Department
Address: 1278 Yotha Road, Taladnoi, Samphanthawong, Bangkok 10100
66 Thailand *
Phone: 0-2233-1311-8 Fax.: 0-2236-7248 / Hotline 1199 (24 hour)
Email: marine@md.go.th
Name: Ministry of Transport, Maritime Affairs and Communications
Address: Hakkı Turayliç Caddesi No:5 Emek/Ankara/Turkey
67 Turkey *
Phone: +90 312 203 11 16-19 / Fax: +90 312 212 49 30
Email: Email: okm@ubak.gov.tr

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 MLC Complaint Procedure and
BSM Contact List
Form no: FPM 68

Name: Ministry of Social Policy of Ukraine

Address: 8/10, Esplanadna str., Kyiv, Ukraine 01001
68 Ukraine *
Phone: +380 44 289-54-48, +380 44 226-24-45 Fax: +380 44 289-00-98
Email: info@mlsp.gov.ua Website: http://www.mlsp.gov.ua
Name: Maritime and Coastguard Agency (MCA)
Address: Spring Place 105 Commercial Road, Southampton, SO15 1EG, Hants
69 United Kingdom
Website: http://www.dft.gov.uk/mca
Phone: 02380 329100
Name: US Coast Guard utilizes its individual field units as communication point for MLC-
related complaints, e.g.: USCG SECTOR BOSTON
United States of America
70 Address: 427 Commercial Street, Boston, MA 02109
*
Phone: +1 617 223-3123
Website: http://homeport.uscg.mil/ (alternative field units under "Port Directory")
Name: INPSASEL = INSTITUTO NACIONAL DE PREVENCION, SALUD Y SEGURIDAD LABORALES
Address: EDIF.LUZ GARDEN,ENTRE LAS ESQUINAS DE MANDUCA FERRENQUIN,LA
71 Venezuela * CANDELARIA,CARACAS
Phone: 00582 0212 5060611 / 00582 0212 5060671
Email: inpsasel@inpsasel.gov.ve / denuncias@inpasel.gov.ve / webmaster@inpsasel.gov.ve
Name: Viet nam Maritime Administration
Address: No. 8 Pham Hung - Mai Dich, Cau Giay - Ha Noi
72 Vietnam
Website: http://www.vinamarine.gov.vn/
Phone: +84.4.37683065

* Data obtained from other location than from the website of the ILO (https://www.ilo.org/dyn/normlex/en/f?p=1000:80020 ::::::).

Annex A and Annex B are subject to updates

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