GROUP NAMES

Jeryll Dawn R.
Abaigar
Christine Clarissa B.
Alfaro
Alissa Mae Y.
Alimurong
Janine M. Alvarado
Nicole D. Ayeras
Jasmine C. Baquing
Christine Anne C.
Batac
Maria Erika G.

CASE STUDY CHAPTER 2 Baylosis

Jasmin S. Cabantog
Alaine I. Caling
GROUP 1
Questions and Answers:

1. How would you assess the recruitment data in the last three years? What is the
trend?
According to the recruitment table, there have been a large number of candidates in the
last three years, but only 24% of the applicants, or 149 out of 633, are theoretically
qualified. After selecting the possibly qualifying applicants, 74% of them passed and
were invited to the interview and exam. There were 89 applicants out of 105 who were
offered a position, but only 78 of them accepted it. In a six-month period, there is a low
survival rate. If this is taken into account, the front desk receptionists at the Fort Hotel
have a high turnover rate. Although 87 percent of those who accepted the job did so, only
49 percent made it. It could be a managerial issue, or it could be something else entirely.
It will be a personal decision that will have an impact on their daily lives. The trend is
downward, which we can understand because of the selection procedure, but the survival
rate is not healthy, and it may have an impact on the new receptionist due to the rapid
turnover in less than six months.

2. On the basis of this scenario, what concrete efforts and strategies can you devise in
the recruitment of the next batch of front-desk receptionists who will work for the
hotel?
The recruitment procedure is critical in contributing to the company's prospective assets.
In this scenario, I would propose more benefits in the employment offer. People are more
likely to take action if they see that there are financial incentives available. Knowing that
they will be working six days a week, the hotel may allow them to choose one day off
every week, which does not have to be a Sunday. Employees seek jobs where work
pressure does not interfere with their personal lives. Workplace conditions should be
balanced, and working all day should not become monotonous. The recruitment effort
and techniques should also pay attention to the applicants' emotional intelligence. There
may be an applicant with all of the qualifications but a personality that is not suited to the
work; these applicants would not be considered for the position. Because of the large
number of applications, we may keep the recruitment sources open and strengthen the
potentially qualified procedure. In the theoretically qualified procedure, we can add
certain qualifications or considerations. We may be missing skills and abilities that are
necessary for the applicant to stay.
3. What will be your advice to the management regarding the handling of the next
batch of hires in the front desk?
The image of quick service delivery should be maintained by the management. To
maintain this image, loyal employees who are dedicated and sincere in their service
should be present. These are the employees who will contribute to the company's success.
When it comes to the recruitment process, management should make an informed
judgment that evaluates who is possibly qualified and who stays longer. Given that the
hotel is providing less than the bare minimum, the management should consider
providing additional benefits or organizing recreational activities to encourage people to
believe that this organization is worth their time and effort. Employees have the right to
have equal work opportunities, equal compensation or justified wage and any wage-
related benefits, and safe working conditions.

4. Do you agree in the hotel’s management that front-desk receptionists are considered
as “mere call-takers and not actual service providers”? Explain your answer.
Front-desk receptionists are enormous call-takers and are actual service providers. Front
desk jobs are the nerve center of the hotel that creates the first and the last impressions in
the guests' minds. They are the ones who make the entire organization have a good image
because they are the first who accommodate the tourists and guests to feel that they are
welcome and in a cozy and better place. They are the guests' first contact area, maintain a
comprehensive database for guest information, and coordinate guest services to achieve
guest satisfaction. They are also responsible for answering inquiries, handling complaints
and guest relations carefully and efficiently. Being a front desk receptionist will never be
easy because communication skills and personal appearance are essential factors
influencing the hotel industry. The front desk receptionists deserve fair wage-related
benefits or other work opportunities and should treat them in accordance with their rights.