Examples 1

Example2
Example 3
JANUAR STEEL COMPANY
Industri Unit 73, Kuta

Mahattan-Windsor Your ref :

Steward Street Our ref : HJ / MD
Birmingham
England B18 7AF

Dear Sirs
I'm sorry that you received a defective Grinder.
I am truly sorry that the item received did not meet our normal high standards. It has
failed to function as a surge protection system for your computer units. Before we ship
any product, it undergoes double quality checks every function, so your problem may be
one you can solve quite easily.
I assure you that a replacement will be shipped to you immediately. It is certainly our
intent to provide only the highest quality items to our customers, and I regret that your
product apparently slipped past our quality measures.
We appreciate your bringing this matter to our attention. We apologize for any
inconvenience you suffered and how we will have another opportunity to introduce you
to our fine products.
Again, I thank you for bringing the opportunity to correct it.

Your Faithfully

Sitharahayuni
Assistant Manager
Example 4
PT ANGLING DARMA
Jln. GatotSubroto No.6 Denpasar

Mahattan-Windso Your ref :

Steward Street Our ref : HJ / MD
Birmingham
England B18 7AF

Dear Sirs
I am sorry that you have not yet received my payment this month. I recently found an
error in my account and didn't want to send the payment until I was sure that check
would not be returned. The bank has since accepted responsibility for the error, and I
plan to have the funds transferred to you immediately.
The bank has assured me that the circumstances that led to the oversight are unusual and
it is unlikely that this will ever happen again. I have been happy with our business
relationship and trust that this incident will not jeopardize our future dealings
Again, I thank you for bringing the opportunity to correct it.

Your Faithfully

Sitharahayuni
Assisten Manager