Ujjawal Raj

Relationship Manager, HDFC Bank (Pre Placement Offer)

Versatile Young manager, accomplished my Management degree from IBS and associated
with HDFC Bank (Received pre placement offer). Accolades along the way includes strong
customer portfolio growth focused on user experience & sustained customer relationship
development.

rajujjawal467@gmail.com 9373137587 Delhi, India linkedin.com/in/ujjwalraj111

EDUCATION SKILLS
MBA, Marketing & Operation Customer Relationship management
ICFAI Business School (IBS)
06/2018 - 07/2020, 7.6 CGPA
Problem solving Analytical & Critical thinking

Entrepreneurial Mindset Business Development

WORK EXPERIENCE Design thinking mindset Market Intelligence

Relationship Manager Good communication and presentation skills

HDFC Bank Operation management Leadership
07/2020 - Present,
Achievements/Tasks Lean process management Negotiation Skills
Sustained Customer base increment of 30% month
Lead Generation Cold Calling
on month with Robust relationship management.
Customer Relationship management: Developed
strong customer base with innovative portfolio
offerings for sustained growth. Increased the INTERNSHIP AT HDFC BANK
customer satisfaction rating to 95%
- Business Growth Insight: Presented disruptive
Led Market research/Intelligence study group
ideas offering insight about Business
which provided fresh insight about business
growth.Received immense appreciation for the
opportunity. Our study report proposed Business
same and was rewarded with Pre placement offer.
model with potential of increasing market share of
2% in and around Delhi. - Customer Relationship Management.
Customer Grievances redressal: Got top rating in
addressing customer complains. Resolved customer
query in persuasive ways. INTERNSHIP AT BOSCH LIMITED
Digitization: Initiated digital ways of enhancing
customer experience by use of Data Analytics and Big -Know-How & exposure to supply chain
data. management cross functional team like
purchasing,Logistic.
Entrepreneurial Mindset:Keeping updated on
business intelligence like market trends, competitors -Supply Chain Operation Management: Conducted
market strategies, Start up Eco- system. the study on cycle time management of Spark
Business Development: Review Business Strategy & plug. Proposed ways to reduce time by 1 sec.
Customer Relationship management. Bridge the Gap
in Business strategy to ensure customer delight.
Devising Marketing strategy in sync with the MILESTONE
changing market dynamics and ensuring organization
growth by leveraging the organizational strength and - Appreciation certificate from Branch manager for
utilizing the opportunity out there in the market. robust customer growth.
Involved in cold calling and lead generation.
- Received Pre placement offer from HDFC Bank
Operation management:Involved in continuous
process improvement, optimized operation and
processes to increase customer delight.Trimmed the
unwanted process in customer acquisition,thus
LANGUAGES
enhancing customer experience.
English Hindi
Full Professional Proficiency Native or Bilingual Proficiency