RESUME

Email Id: salgar.sony700@gmail.com Mobile: 6309675426

CAREER OBJECTIVE:
Work for an organization which provides me the opportunity to improve my skills and knowledge to
grow along with the organization.
WORK EXPIRENCE:
• Worked in CRM department at Reliance Digital from September 2019 to October 2021.
• Worked as an US IT Recruitment at People Tech Group pvt.ltd from 25thOctober 2021 to 22nd
Feb 2022.
SUMMARY: CUSTOMER RELAGATIONSHIP MANAGEMENT-Operational.
• Research and build relationships with new clients ensure our new business/products
• Relationship building with individual / Enterprise customers
• Taking care of network and technical issues of Internal and external customers
• Ensuring 100% compliance on documentation of new acquisition
• Managing area service centers and activation centers and ensuring customers satisfaction
Duties and Responsibilities:
• Strong phone contact handling skills and active listening
• Identify and assess customers needs to achieve satisfaction
• Working with Hr manger maintaining documents and basic needs of recruitments
• Follow communication procedures, guidelines and policies
• Build repo with customers to increase renewals of services, cross-sell and upsell and
references.
• Ensuring website and toll free complaints closing with solution on TAT.

SUMMARY OF QUALIFICATION:
• B.com Final year.
• Completed Intermediate from Vignan Junior and Degree college.
• Completed S.S.C from Ushodaya High School.
SKILLS:
• Basic knowledge of computer (MS-office, Excel, Power Point).
• Good typing skills.
STRENGTHS:
• Excellent team spirit.
• Always keen to learn and improve.
• Responsible towards work and flexible.
• Quick learner.
PERSONAL INFORMATION

Name: Salgare Sony D.O.B:

 16-03-2000

Father’s Name: Salgare Ram Rao

Mother’ s Name: Salgare Sarojana

Marital Status: Unmarried

Languages: English, Hindi, Telugu, Marathi

DECLARATION:
I hereby declare that all statements made herein are true to the best of my knowledge and
belief.
With Regards,
Salgare Sony