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com

STANDARD OPERATION PROCEDURE

Department : Accounting GM Approval :

Task : Collection Date Issued :

STANDARD:

Effective management of our receivables is critical to our business success. Timeliness

of billings, accuracy of the data and effective methods of follow-up are key components
of our strategy

PROCEDURE:

1. A written record of collection efforts must be maintained on an accounts receivable follow-

up report or through the Property Management System, if applicable. This report should
always be updated with the following information:

a. Date and time the call was made.

b. Name of the person spoken with.
c. Any response from the person spoken with (e.g., when payment will be received, action
plan for payment, who to contact next, etc.).
d. If message is left on voicemail, then it must be noted in diary to

2. All efforts must be made to resolve billing queries or discrepancies with the guest as
quicklyas possible. Partial payment of undisputed items should always be encouraged.

3. Overdue (7 to 31 Days) The Credit Manager is to call the company in question on or around
the 15th day after departure and:

a. Talk to the person whose name appears on the authorization letter.

b. Obtain and record a date on which payment will be received.
c. Obtain and record the check number and date of mailing, if the check has been mailed.
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