Gede Suambawa

Nationality: Indonesian

 (+62) 87857373675
Date of birth: 25/04/1993
Gender: Male

 Email address: junbawe25@gmail.com

 Instagram :
 LinkedIn :
 Address:Patemon Village, Kecamatan Seririt, Kabupaten Buleleng 81153 (Indonesia)

ABOUT ME

Learning about hospitality has brought me to an extraordinary environment in which many people have
relationships to adapt to each other's needs. Being born in a country where tourist places as the main attraction
give me a lot of challenges to develop while working in the hotel industry. Elaborating the relevant knowledge
will contribute to the achievement of sustainable tourism.

WORK EXPERIENCE

Solve customer problems, complaints, in order to maintain a high level of customer satisfaction and quality
service.
Provide and manage a special occasion for a couple or a family.
Oversee reception operations to ensure an optimal level of service provided to guests.

Represent the core value through politeness and hospitality.

Respond to telephone and written communications in a professional manner.
Respond to any problem and follow it up through the department concerned,

Waiter
HardRock Cafe, Bali [ 16/06/2018 – 16/12/2020 ]

City: Denpasar
Country: Indonesia

Meet customer needs by understanding their preferences while providing American Service.
Master the knowledge of food and drink.
Handle all issues and provide recovery action.

EDUCATION AND TRAINING

HardRock Cafe, Bali

Waiter and Bartender [ 20/04/2017 – 20/10/2017 ]
City: Denpasar
Country: Indonesia
LANGUAGE SKILLS

Mother tongue(s): Indonesian

Other language(s):
French English
LISTENING B2 READING B2 WRITING B2 LISTENING B2 READING B2 WRITING B2
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2

DIGITAL SKILLS

Microsoft Word / Microsoft Excel / Microsoft Powerpoint / Social Media

HONOURS AND AWARDS

MICE Destination Marketing Contest

Ministry of Economic Affair Taiwan [ 10/09/2019 ]
The first winner of the MICE Sustainability Award in Taipei, Taiwan
https://drive.google.com/file/d/1Set8VjcGlSMa50rg36eO-KYlPHrvH8rU/view?usp=sharing

ASEAN Skill Competition 2017

Ministry of Manpower of the Republic of Indonesia [ 08/06/2017 ]
The first winner of the Restaurant Service category in Bali Province and the fifth place at the National
level. https://drive.google.com/file/d/1O8o8KjXb5ZhiV-2Oyuai5zGPjZaM8vRw/view?usp=sharing

Hospitour 2020
The University of Pelita Harapan [ 17/06/2020 ]
The Appreciation Winner of Scientific Paper Competition
https://drive.google.com/drive/folders/1D8tfjZHlE85hC7VLspPtFqNWHNkq-xcH?usp=sharing