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Characteristics of customer value creation in digital services

Article · December 2017

DOI: 10.1007/s12927-017-0012-4

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3 authors:

Minna Saunila Tero Rantala

LUT University Lappeenranta – Lahti University of Technology LUT
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Juhani Ukko
Lappeenranta – Lahti University of Technology LUT
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Performance management in digital business View project

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Reference: Saunila, M., Rantala, T., & Ukko, J. (2017). Characteristics of customer value
creation in digital services. Journal of Service Science Research, 9(2), 239-258.

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